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Getting Started

Thank you for choosing Tesco Mobile. Getting started couldn't be easier. 

Pop your new SIM card into your phone. If you're unsure how to do this, there's instructions in your phone manual. If you bought a new phone with us, your new sim card will already be in there. 

Then just make a call and you're ready to go.

How to Unlock your Phone from Another Network

If you've brought your phone from another network, you may need to have your phone unlocked. If so, you will need to contact your previous network provider, quoting your phone IMEI, which can be found on the box of the phone or by dialing *#06#. 

Please note that all networks will have terms and conditions for unlocking phones. 


You will need extra settings if you have just moved to Tesco Mobile or if you have moved your SIM card to another phone. 

Please click here to set up your phone. 

Using the link above, you can send settings to your phone. Enter your mobile number, choose your phone make and model, and we will send the settings to you via text. Follow the instructions provided to install the settings. 

Topping Up Abroad

We recommend that you Top Up before leaving Ireland. 

While abroad you can Top Up through and our Self-Serve Android or iOS App.

You can register your Credit/Debit card for Top Up on My Tesco Mobile or on the My Tesco Mobile app and once registered, you can top up through the app or by sending a text containing the number that you wish to top up by (e.g. € 15) to 1745. 

Top Up through PayPal is also an option through My Tesco Mobile.

Can I Use a Tesco Mobile UK Voucher?

Tesco Mobile UK vouchers will not work in Ireland and vice versa.

Managing your Account

Registering for

Simply log on to this site and click the My Tesco Mobile tab.  

This will bring you to the login page. As a new customer, you should click on "Register now".

You will then be asked for your registration details, which include your name and address. We will also ask for your mother's maiden name. This is used as a security question to validate your account. 

Your username will be your mobile number. 

When completed you will receive a text, or for Mobile Broadband customers an email with your password. We recommend that once logged in, you change this to a password of your choosing. 

Changing your Password

Once logged in, go to the 'Details' tab on the left hand menu. From here, choose the option to Change Password.

Just enter your current password, your new password, and confirm your new password. Click on Change Password at the bottom to complete. 

Forgot your Password

If you have forgotten or need to reset your password, go to the My Tesco Mobile tab. This will bring you to the login screen, where you click on the “forgot your password” link. You will be asked for your mobile number and your mother’s maiden name (in the case sensitive format you entered on registration).

You will then be sent a text with a new password. 

Account Locked

If your password is locked, you just need to follow the 'Forgot your password' process as outlined above.


Register your Clubcard

Register your Clubcard number with us and receive Clubcard points whenever you top up or pay your bill.

You can register your Clubcard in several ways:

  • By logging into your account at My Tesco Mobile 
  • By logging into your Self-Serve account on your Android/iOS Device.
  • or by texting the word CLUBCARD followed by a space and your Clubcard number to 1744 from your Tesco Mobile phone.

If you're a Prepay customer you'll collect 2 Clubcard points for every euro of Top Up credit bought in a Tesco store, via text or online and activated on the network .

If you're a Bill Pay customer, when you register your Clubcard with us, you’ll collect 2 points for every €1 of your bill paid by direct debit.

Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.

Clubcard Boost

What is Clubcard Boost?

Clubcard Boost gives you great ways to use your Clubcard vouchers. There are over 150 deals to choose from. Check the website here for all the deals available.

What deals do Tesco Mobile offer?

You can use your Clubcard vouchers to purchase a top up voucher or money off your bill worth three times the value of your Clubcard voucher. For instance with a €5 clubcard voucher, you can buy a top up voucher/money off your bill worth €15. These can only be purchased in €5 increments, so €5, €10, €15 etc, and the minimum spend is €5.

How can I purchase a deal?

You need to go to the Clubcard Boost website and  click on Redeem Now from the home screen. You will need to enter the code from your Clubcard voucher so make sure you have this to hand. 

Will these Top Ups activate my bundles?

Yes. Any Top Up purchased through Clubcard Boost acts the same as any other Top Up purchased from Tesco Mobile.

What happens if I have change from my voucher?

Any change from your voucher will be credited back to your Clubcard Account and included in your next Clubcard Statement.

I have other questions about clubcard deals

For the full range of deals available, as well as frequently asked questions, please check the Clubcard Boost website here.

How to perform a Scheduled Top Up

We offer all BillPay and PrePay customers the opportunity to perform a monthly scheduled top-up of your account or other Tesco Mobile accounts through My Tesco Mobile.

This great service ensures you have full control of your credit.

It’s so easy. See below for our How-To steps:

  1. Login to our Self-Serve website My Tesco Mobile

  2. Select the Top-Up menu option.

  1. Scroll down the page until you find Manage Payments Arrangements, click on the ‘Add New Card’ button.

  2. If you have already added a card then please skip to ‘Step 1’.

  3. Now just add your credit/debit card number, expiry date and CVC Number and click on the submit button.

  4. When you have added a credit/debit card to your account, we bring you right back to the Top-Up page.

  5. From the Top-Up page you are just a few clicks away from setting up a scheduled top-up.

  6. Once complete, your account is automatically topped-up every month, leaving you stress free to carry on with your day.

How to cancel a Scheduled Top Up

Prepay Plans

What Plans are Available?
From 21st Aug 2018, Tesco Mobile have a new Simply Prepay plan with 4G data access.

Simply Prepay

All our new customers are initially signed up to this plan and get different benefits for 28 days depending on the top up amount.

What Do I Get on this Plan?

As a new Tesco Mobile customer when you top-up by €15 or more, you will receive 28 days of unlimited calls to any network, 15GB data, free texts to all other Tesco Mobile customers and €5 bonus credit.

By topping up €10, you will receive unlimited calls and texts to all other Tesco Mobile customers for 28 days and keep your credits to spend on the Tesco Mobile network.

By topping up €5, you will receive unlimited texts to all other Tesco Mobile customers for 28 days and keep your credits to spend on the Tesco Mobile network.

If you are already with Tesco Mobile on another plan, then you must sign up to join. 

How Do I Join the Plan?

  • Text 'Join Simply' to 1744.
  • Top up by €15 in one go to activate your unlimited calls, 15GB data and €5 bonus credit for 28 days. To keep this plan active, you need to top up by €15 every 28 days.

Please note that your allowances will not activate if you top up before joining the plan. The plan will become active on the first top up after joining the plan. We recommend you wait until you receive text confirmation that you have signed up to the new plan successfully before topping up.

Call Charges

Applicable rates for Prepay Customers

Calls to landlines and mobiles within the Republic of Ireland 35c per min
Calls to Northern Ireland 048 numbers 25c per min 
Texts to all mobiles within the Republic of Ireland 15c per sms
Data usage outside of bundle 10c per MB

All chargeable calls to Irish landlines & mobiles outside of your allowance or in excess of fair usage policy will be subject to a call set up fee of 9c.

A minimum of one minute will be charged, after which, per second billing will apply.
For all data usage outside of your allowance, the charge on each session will be per MB with a minimum charge of 1MB.
For other call charges on Tesco Mobile, please click Other Call Charges.

Frequently Asked Questions

I've topped up €10 and €5 but my free calls aren't active?

You must do one top up of €15 or more in one go to activate your allowances for 28 days.

I forgot to top up before my free calls ran out?

That's ok. As soon as you top up by €15 or more in one go, your allowances will activate again for 28 days.

Top Up with a Voucher

You can Top Up your Tesco Mobile with a Top Up voucher. This can be bought from any Tesco store, post office or at selected retail outlets nationwide. Click here for a list of Tesco stores. 

·         Payzone
·         Postpoint

You can choose a voucher value of €5, €10, €15, €20, €25 or €30. To Top Up with your voucher from your phone, all you need to do is:
Dial 1740 on your mobile phone and follow the voice prompts.

Type *101*vouchernumber# and press the send or call button on your phone.

Go to the menu on your phone and select the 'Tesco Mobile SIM’ option.

Select 'Top Up', then select 'By Voucher' and follow the prompts.

Top Up Credit / Debit Card

Using a Credit / Debit Card

In order to top up via Credit/Debit card, your card needs to be registered to your account. You can register and log in to My Tesco Mobile. Once registered, you can add a card through the ‘Manage Cards’ link on the left hand menu.

Alternatively, you can contact customer care and we will register your card for you.

Please note that adding a card to your account will not affect your Bill Pay payment method. To change your Bill Pay payment method please contact customer care.

Once registered you can top up by the following methods:
  • Android/iOS: Download the app from the Play Store or the App Store. Login, then select the Top-Up menu, enter your credit card details, choose  your amount to top up and hit the Top Up button.
  • Online: Once logged in, you can top up your own account or nominate a number for us to apply the credit to.
  • Text Top Up: Send a text with amount you want to top up by to 1745. e.g. text “10” for €10 
  • SIM Menu: Go to the SIM menu on your phone. Select ‘Top Up via text’. Choose from €10, €20 or €30 and press ‘Send’. We will send you a text to confirm the Top Up success.
Top-Up by PayPal:

Top Up by PayPal for registered customers is also an option through the My Tesco Mobile site.

Online Top-Up with AIB

AIB customers can also top up using their online banking accounts. You will need to be registered with AIB for online banking before you can use this service.

Once you have logged into your AIB account, simply choose Mobile Top Up. Here you will be asked for your phone number, your mobile network and the amount you wish to Top Up by.

You will be sent a text to confirm the Top Up success.

Cancelling your Prepay Account

You don’t need to contact us to cancel your pay as you go number. Your number will automatically deactivate after 6 months of non usage. Any credit balance on the account at deactivation will be lost.

Should you wish to take your number to another network, you simply need to contact the network you want to move to. Please ensure your phone is unlocked to accept other network SIMs. Any credit balance on the account will be lost if the number is moved off the network.


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