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If you change your mind within the first 14 days of purchase, you can return your device for a refund.
Return it in its original packaging with all accessories (battery, headset, charger, SIM card) to the customer service desk at the store where you purchased it.
Bring your receipt as proof of purchase.
If your Tesco Mobile phone becomes faulty or you change your mind within the first 30 days of purchase, you can return it for a refund.
Return as above to the original store.
Most phones include a 1-year warranty, and accessories like chargers and batteries typically carry a 6-month warranty.
Contact Customer Care, Or call our team at 1903.
Return your phone in its original packaging.
Send your phone by registered post for tracking.
Record your phone's IMEI number to check repair status at www.fonfix.ie.
Note: Warranties do not cover physical or moisture damage.
Contact Customer Care on 1903 or 089 420 0000 to arrange a repair through our partner, Fonfix.
Track your repair using your IMEI number at www.fonfix.ie.
If a repair cost applies, Fonfix will contact you with a quote.
If you accept, payment will be taken by credit/debit card.
If you decline, or the phone is deemed 'beyond economical repair,' a €10 fee applies to return the device.
Repairs under warranty are free unless the phone shows physical or moisture damage.
Out-of-warranty repairs will be quoted by Fonfix. Declining the repair incurs a €10 return fee.
Visit www.fonfix.ie and enter your phone’s IMEI number.
Find your IMEI on the phone box, under the battery, or by dialling *#06#.
Contact us or call our team at 1903.
Use the messaging service within the My Tesco Mobile app for quick assistance.
For full details, refer to the Returns Policy in the Terms & Conditions.
Find information about your plan details, billing, coverage, and more.
Choose your new handset and price plan from the great offers available from our Telesales team.
Mon-Fri
9.30 am - 8.00 pm
Sat
9.30 am - 6.00 pm
You can always chat to a member of our team.
Sun-Sun
7.00 am - 9.00 pm
Drop into one of our 54 Phone Shops across Ireland.