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Switching to Tesco Mobile

• Keep your existing number when switching
• Set up your account, download the app

Managing your account

• How to Manage Your Account
• Understanding Your Credit Limit
• How to Cancel Your Bill Pay Plan
• Check your monthly usage
• How to top up with a credit/debit card
• How to set up a recurring top up
• How to top up with a voucher
• Your bill explained
• Understand billing, your questions
• Pro rata explained
• Time for an upgrade?
• Change of ownership

Plans, payments & charges

• Other call charges

How to unlock you phone

• Guide to unlocking your phone
• Can I unlock my Tesco Mobile phone?

Settings & set up

• Voicemail settings & set up
• Send settings

How to receive Clubcard points

• How to receive Clubcard points

Service information

Changing or cancelling an order

• Changing or cancelling an order

Prepay Top up

• How to top up with a credit/debit card
• How to set up a recurring top up
• How to top up with a voucher

Understanding your account

• How to Manage Your Account
• Understanding Your Credit Limit
• How to Cancel Your Bill Pay Plan

Understanding your bill

• Your bill explained
• Understand billing, your questions
• Pro rata explained

Time for an upgrade?

• Time for an upgrade?

Charges

• International call charges

Roaming & International

• Using your phone when abroad?
• Travelling to or live in a border county or country – how to avoid inadvertent roaming
• Tips for when you are travelling abroad
• Calling international
• Our data charges explained

Contract & transparency explained

• Contract & transparency explained

Mobile data

• Understanding mobile data

Your phone

• How to unlock your phone
• Where to find PIN + PUK codes
• Voicemail settings
• Accessing Services
• Lost or stolen phone, what to do?

Customer accessibility support

• Accessible services available to our customers
• Irish Text Relay Service

How to register your Clubcard

• How to register your Clubcard

Our network coverage

• Our network coverage

Returns & repairs

• Returns & repairs

What to do if you receive nuisance calls or texts

• What to do if you receive nuisance calls or texts

Service Information

• Service information

Usage

• Check your monthly usage

Getting Started

• Keep your existing number when switching
• Set up your account, download the app
• Guide to unlocking your phone
• Can I unlock my Tesco Mobile phone?
• Voicemail settings & set up
• Send settings
• How to receive Clubcard points
• Phone orders & delivery
• Changing or cancelling an order