Skip to main content
Close search panel Search...


Orders placed online or over the phone

If you order your SIM card or phone before 1pm, our courier will aim to deliver to you the next working day (Monday – Friday, excludes Bank Holidays), unless situations outside of our control prevent that.

We’ll send it to your billing address by courier and we’ll need to get a signature if you have ordered a phone. We have more information on our delivery policy in our Terms and conditions.

For each price plan you can have two connections per account that include a mobile phone and up to 5 SIM cards.

And if you change your mind within 14 days, we offer a refund guarantee – no questions asked. It runs from the date you receive your SIM card/phone.

When you place on order through for a new phone we will email you an Order Tracking number so that you can track your delivery.