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Your Plan

Choose your phone and pay for it your way – check out our flexible, affordable plans and get the deal that’s just right for you.

Prepay Plans

What Plans are Available?
From 21st Aug 2018, Tesco Mobile have a new Simply Prepay plan with 4G data access.

Simply Prepay

Every new customer who buys a SIM card or phone from Tesco Mobile will initially be activated on this plan. All our new customers are initially signed up to this plan and get different benefits for 28 days depending on the top up amount.

What Do I Get on this Plan?

As a new Tesco Mobile customer when you top-up by €15 or more, you will receive 28 days of unlimited calls to any network, 15GB data, free texts to all other Tesco Mobile customers and €5 bonus credit.

By topping up €10, you will receive unlimited calls and texts to all other Tesco Mobile customers for 28 days and keep your credits to spend on the Tesco Mobile network.

By topping up €5, you will receive unlimited texts to all other Tesco Mobile customers for 28 days and keep your credits to spend on the Tesco Mobile network.

If you are already with Tesco Mobile on another plan, then you must sign up to join. 

How Do I Join the Plan?

  • Text 'Join Simply' to 1744.
  • Top up by €15 in one go to activate your unlimited calls, 15GB data and €5 bonus credit for 28 days. To keep this plan active, you need to top up by €15 every 28 days.

Please note that your allowances will not activate if you top up before joining the plan. The plan will become active on the first top up after joining the plan. We recommend you wait until you receive text confirmation that you have signed up to the new plan successfully before topping up.

Call Charges

Applicable rates for Prepay Customers

Calls to landlines and mobiles within the Republic of Ireland 35c per min
Calls to Northern Ireland 048 numbers 25c per min 
Texts to all mobiles within the Republic of Ireland 15c per sms
Data usage outside of bundle 10c per MB

All chargeable calls to Irish landlines & mobiles outside of your allowance or in excess of fair usage policy will be subject to a call set up fee of 9c.

A minimum of one minute will be charged, after which, per second billing will apply.
For all data usage outside of your allowance, the charge on each session will be per MB with a minimum charge of 1MB.
For other call charges on Tesco Mobile, please click Other Call Charges.

Frequently Asked Questions

I've topped up €10 and €5 but my free calls aren't active?

You must do one top up of €15 or more in one go to activate your allowances for 28 days.

I forgot to top up before my free calls ran out?

That's ok. As soon as you top up by €15 or more in one go, your allowances will activate again for 28 days.

Bill Pay Plans

Bill Pay Plans

  • Choose a plan that suits you
  • Starting from just €10 a month
  • Phones from free
Click here to see the full range of bill pay plans


SIM Only

  • Keep your current phone
  • Great Value Pay Monthly Plans
  • Choose Between 30 Day or 12 Month Plans

To find out full information on our range of sim only price plans, please click here.

Call Charges

Applicable rates for BillPay Customers from 7th March 2017

Calls to landlines and mobiles within the Republic of Ireland 32c per/min
Calls to Northern Ireland 048 numbers 25c per/min
Texts to all mobiles within the Republic of Ireland 14c per/sms
 Data usage outside of bundle 3c per/mb

A minimum of one minute will be charged, after which, per second billing will apply.
For all data usage outside of your allowance, each data session will be billed per MB with a minimum charge of 1MB.

For other call charges on Tesco Mobile, please click here

Prepay Add-ons

You may want to add some additional features to your plan. Perhaps you know you will be sending more texts or using more data than your current plan allows.

You can find out about the text and data bundles available and we’ll help you choose between one-off bundles and monthly bundles. You can also see costs and examples of typical data usage to help you decide. Just click here

Other Call Charges

Other ROI Calls and Messages:                 Per minute or message Charge:
Voicemail
€ 0.30*
Customer Care (per call charge)         
€ 0.20
Multimedia messaging
€ 0.20 

*A minimum of one minute will be charged, after which, per second billing will apply.
 Calls to customer care are charged per call only.


Other Services:

 Call Type:                                             Call Charges Per Call / Per Minute:           Call Charge per Call: 
 Call Forwarding  Per Call Standard call rates apply 
 Universal Access Numbers - 0818  
Per Minute € 0.20
 Speaking Clock - 1191 Per Minute € 0.20
 Emergency Services Free Free
     

A minimum of one minute will be charged, after which, per second billing will apply.
Total cost per call.

Directory Enquiries Call costs from ROI:
076 Numbers (Voice and IP Numbers):

Charged at the per minute rate appropriate to your price plan, for national calls to Irish landlines (does not avail of inclusive minutes).
The call charge per minute will be billed on a per second basis.

Premium Calls Costs from ROI

 Call Type:                                         Charges Per Call/Per Minute:       Rate:
 1512 Number Per Call  € 0.50
 1513 Numbers  Per Call  € 0.70
 1514 Numbers  Per Call  € 0.90
 1515 Numbers Per Call  € 1.20
 1516 Numbers Per Call  € 1.80
 1517 Numbers Per Call  € 2.50
 1518 Numbers Per Call  € 3.50
 1520 Numbers Per Call  € 0.30
 1530 Numbers Per Minute       € 0.50 
 1540 Numbers Per Minute    € 0.70
 1550 Numbers Per Minute  € 1.20                               
 1560 Numbers Per Minute   € 1.80
 1570 Numbers Per Minute   € 2.40 
 1580 Numbers Per Minute   € 2.95
 1590 Numbers Per Minute   € 3.50
 1598 Numbers Per Minute   € 3.50
 1599 Numbers Per Minute  € 3.50
 Satellite Per Minute   € 8.20

  A minimum of one minute will be charged, after which, per minute billing will apply.

Premium Text Messages Service Costs from ROI:

 Call Type:                                              Call Charge Per Message:
 Receiving Standard Text Messages FREE
 Sending SMS to a Service Provider Variable - see Service Provider
 Receiving SMS from Service Provider Variable - see Service Provider

 Note All prices include VAT at 23%.

 Call Type:                                            Call Charge Per Minute:        Connection Charge: 
 Directory enquiries 11850                        € 2.95   € 5.89
 Directory enquiries 11860
 € 3.15  € 6.30
 Directory enquiries 11811
 € 1.65  € 2.60
 Directory enquiries 11818
 € 1.10  € 2.60
 Directory enquiries 11822
 € 0.80  € 1.90
 Directory enquiries 11824
 € 1.80  € 3.70
 Directory enquiries 11827
 € 0.75  € 1.80
 Directory enquiries 11890                          € 1.20  € 3.10
 Directory enquiries 11888
 € 0.65  € 0.80
 Directory enquiries 11891
 € 0.80  € 2.85

LoCall Costs from ROI:

Call Type:                                           Charges Per Call/Per Minute:    Rate:
1800 Number Free Free
1850 Numbers  Per Call € 0.35
1890 Numbers Per Minute  € 0.15
1891 Numbers Per Minute  € 0.12
1892 Numbers Per Minute  € 0.20

 € 3.50

How to perform a Scheduled Top Up

We offer all BillPay and PrePay customers the opportunity to perform a monthly scheduled top-up of your account or other Tesco Mobile accounts through My Tesco Mobile.

This great service ensures you have full control of your credit.

It’s so easy. See below for our How-To steps:

  1. Login to our Self-Serve website My Tesco Mobile

  2. Select the Top-Up menu option.

  1. Scroll down the page until you find Manage Payments Arrangements, click on the ‘Add New Card’ button.



  2. If you have already added a card then please skip to ‘Step 1’.

  3. Now just add your credit/debit card number, expiry date and CVC Number and click on the submit button.

  4. When you have added a credit/debit card to your account, we bring you right back to the Top-Up page.

  5. From the Top-Up page you are just a few clicks away from setting up a scheduled top-up.

  6. Once complete, your account is automatically topped-up every month, leaving you stress free to carry on with your day.

How to cancel a Scheduled Top Up

Pro Rata Explained

When you sign up to your chosen tariff, your first bill will be created within the next 16 days (depending on which date your contract starts). As your first bill does not include a full month’s usage, you are only charged subscription fees/line rental for the number of days your account has been active within the dates of your first bill.

For example, if Patrick activated his tariff of €30 per month for 24 months on 27th September, he will only be charged for the days his account has been active until the next bill cycle end date (in Patrick’s case this would be 30th September). Therefore, Patrick will pay for the 4 days of being active on his tariff in September rather than for the full month of September for his monthly subscription of €30

Patrick would usually pay €30 for being active for the full 30 days in September, however as he was only active for 4 of these days it means he will only pay €4 for his subscription charge in his first bill.

In total, Patrick’s subscription charges will include the €4 for his September days, as well as the €30 full month subscription charge for October in advance as you pay in advance for your price plan tariff.

In addition to Patrick’s subscription fees/line rental being reduced to only cover his few days’ usage, his bundle allowance is also reduced to only cover his few days’ usage.

For example, as Patrick was only active for 4 days of the bill cycle, he will be allowed 4 days’ worth of usage for each of his bundles. He is allowed 500 minutes and 500 texts for the full month (30 days), but as he is only active for 4 days, then his allowance of free usage is reduced to 4 days’ worth:

•500 (minutes + texts Patrick is allowed) divided by 30 (days in the month of September) equals 16.66

•16.66 (minutes + texts per day of that month) multiplied by 4 (number of days Patrick will be active in that bill cycle) equals 66.66

Similarly for Patrick’s data allowance:

•15 (GB data Patrick is allowed) divided by 30 (days in the month of September) equals 0.5

•0.5 (GB data per day of that month) multiplied by 4 (number of days Patrick will be active in that bill cycle) equals 2

Therefore, Patrick’s free allowance for those 4 days is 66 minutes, 66 texts and 2GB of data. His full allowance will be available at the start of his next bill cycle (in this example, 1st October).

Contract & Transparency

Post Pay

My Contract

How and where can I find the terms and conditions of my contract?

a. At the time of signing up

The terms and conditions of your contract were presented to you at the time of sign up – as part of the sign up process customers must review, agree to and sign a Contract Form which details on the back of the form a Summary of the Key Terms & Conditions and details where the full set of the General Terms are available on the website.  Dependent on whether the customer signed up in-store, online or via telesales would dictate how the terms were provided i.e. hardcopy in-store or electronically via email for online and telesales agreements)  Note following example of the Contract Form which all customers must review, agree to and sign:

 b. During the lifetime of the contract

The General Terms and Conditions and plan specific terms and conditions if applicable are available at http://www.tescomobile.ie/about-us/terms-and-conditions.aspx at any stage throughout the contract. 

Where are the charges for the phone and service listed, including the reason and amounts ? 

The charges for handsets are presented on the Tesco Mobile website.

See http://www.tescomobile.ie/bill-pay-phones.aspx they are also available at your local Tesco store.

All charges related to bill pay services are accessible from http://www.tescomobile.ie/help-centre/Bill-Pay  and from https://www.tescomobile.ie/help-centre/Your-Plan  

Phone

Do I own the phone that I entered into the contract for? If not when will i own it?

No, not until the agreed minimum term has expired or at point of upgrade, whichever event happens first.

If I exit the contract early (before the end of the minimum term) do I own my phone?

No, as per the agreed terms and conditions of the contract the handset remains the property of Tesco Mobile Ireland until you pay any outstanding charges and the recurring monthly charges for the remainder of the Minimum term.

If I exit the contract early, will I have owed anything further to own the phone?

If 18 Months early.

If 12 months early.

If 6 months early.

Yes, dependent on when the customer exits the contract will dictate how much of an early termination fee / cancellation fee will apply. As per Term 5 states on the Contract Form ‘Your agreement with Tesco Mobile is subject to a Minimum Term (see above for details). If you terminate the agreement within the Minimum Term, you must provide us with 30 days’ notice and you must also pay any outstanding charges and the recurring monthly charges for the remainder of the Minimum term.’

If I exit the contract early, is there an early termination fee for the phone and the service? If so how is this calculated for each?

Yes, the early termination fee is applied to the agreed monthly charges which applies to the costs associated with providing the service and the handset. It is not split out.

Restrictions

Are there restrictions on my use of my phone on other networks?

Generally all phones are locked to the service provider’s network and therefore only Tesco Mobile SIMs can be used in Tesco Mobile handsets in order to use the Tesco Mobile service and plan you have availed of.

How can I unlock my phone so that I can use on another network?

You can apply for your network unlock code by contacting our customer care team via Chat, Twitter, Facebook – see following for direct links to each contact medium http://www.tescomobile.ie/help-centre/contact-support.aspx  or by calling our customer care team free on 1903 from any mobile or landline or alternatively on 1749 from your Tesco Mobile handset which is charged at 20c regardless of the call duration. More information can be found at: http://www.tescomobile.ie/help-centre/Your-phone#Unlocking-your-phone

Is there a charge for unlocking my phone, and if so why?

There is no charge for unlocking your phone, subject to the terms and conditions of the contract being fully met.

Where can I find information on the process and charges for unlocking my phone?
More information can be found at: http://www.tescomobile.ie/help-centre/Your-phone#Unlocking-your-phone

How long will it take to unlock my phone successfully?

Depending on the make/model of your phone it can take between 2 and 25 days for us to source the code from the manufacturers, the timeframe is dependent on the manufacturer.  We will request your Unlock code within 24 hours of receiving your request. And once we have the Unlock code for the phone, we will send it to you via text, along with the instructions for entering the code. 

PrePay

How and where can I find the terms and conditions of my contract?

All prepay terms and conditions can be found at: http://www.tescomobile.ie/about-us/terms-and-conditions.aspx 

At the time of signing up.

Prepay customers at the point of sale generally purchase a prepay handset and sim and should they top up in order to avail of Tesco Mobile’s prepay services this will dictate what prepay services they have agreed to avail of for a 30 day period minimum. The customer is informed of the applicable terms and the starter pack which includes the SIM, details where the full set of terms are available. 

During the lifetime of the contract.

The prepay terms and conditions can be found at http://www.tescomobile.ie/about-us/terms-and-conditions.aspx  throughout the lifetime of the prepay service. 

Phone

Do I own the phone that I entered into a contract for? If not when will I own it?

Yes.

Restrictions

Are there restrictions on my use of the phone on other networks?

Generally all phones are locked to the service provider’s network and therefore only Tesco Mobile SIMs can be used in Tesco Mobile handsets. In addition, in order to use the Tesco Mobile service and plan you have availed of you must use the Tesco Mobile SIM as provided.  

How can I unlock my phone so that I can use it on another network?

You can apply for your network unlock code by contacting our customer care team via Chat, Twitter, Facebook – see following for direct links to each contact medium http://www.tescomobile.ie/help-centre/contact-support.aspx or by calling our customer care team free on 1903 from any mobile or landline or alternatively on 1749 from your Tesco Mobile handset which is charged at 20c regardless of the call duration. More information can be found at: http://www.tescomobile.ie/help-centre/Your-phone#Unlocking-your-phone

Is there a charge for unlocking my phone, and if so why?

Yes - the account must be topped up by a minimum €150 or be with Tesco Mobile for 9 months or more.

Where can I find information on the process and charges for unlocking my phone?

More information can be found at: http://www.tescomobile.ie/help-centre/Your-phone#Unlocking-your-phone

Who do I contact to unlock my phone?

You can contact customer care using the multiple means detailed above and explain that you want your device unlocked.

How long will it take to unlock my phone successfully?

Depending on the make/model of your phone it can take between 2 and 25 days for us to source the code from the manufacturers, the timeframe is dependent on the manufacturer.  We will request your Unlock code within 24 hours of receiving your request. And once we have the Unlock code for the phone, we will send it to you via text, along with the instructions for entering the code.

 

 

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