Tesco Mobile Roam Like Home

What are my in-bundle allowances when I’m travelling within the EU?

Roam-like at home means that you can use your plan while roaming within the EU in the same way as you would use at home. The same charging mechanism applies. That means you can use your off-net/any network allowances in the same way as at home except when there is a fair usage policy for data.

Why can’t I use my on-net allowances while roaming within the EU?

Article 2 (2n) of the Roaming Regulation states ‘the domestic retail price shall be deemed to be the same charging mechanism as that applied to the customer for calls made and SMS messages sent, originating and terminating on different public communications networks within the same Member State’.

That means when roaming in the EU, on-net voice calls/texts (i.e., Tesco Mobile to Tesco Mobile) are treated as off-net (i.e., different service providers) voice calls/texts and as a result usage decrements from your off-net/any network allowance or are charged accordingly.

Our most popular Bill pay plans are listed in the table below as examples.

If your plan is not listed or you want to double check your allowance simply free text the word ROAM to 1744 and you will receive an automated response with your data roaming allowance. This number is free to text from Ireland or the EU.

You will also receive an automated text with your roaming allowances when you arrive at your roaming destination. What’s more, we’ll notify you by text message when you reach 80% of your allowance and 100% of your allowance, ensuring you are in control of your usage and spend.

When you use part of your allowance while EU roaming it will be taken from your total monthly allowance. For example if you have 15GB of data available before you roam and you use 1GB while EU roaming your total monthly balance when you return home will be 14GB.

As part of the EU Roaming Regulation, the amount of data that you can use under our Fair Use Policy will be increasing.

What is it going to cost me if I go over my bundle allowances?

Calls, texts or data usage outside of your allowances while roaming will be charged at the same standard out of bundle rates as you would be charged at home.

For example, from 1st Jan 2025 a customer on €20 5G Clubcard SIM plan has an allowance of 36.95GB while roaming within the EU. If this customer uses more than their roaming data allowance while roaming within the EU, yet remains within their domestic data allowance they will be charged an additional fee of 0.13c per MB until they reach the domestic allowance of this plan which is 200GB. If the customer exceeds the 200GB domestic allowance they will be charged the same standard out of bundle rates as you would be charged at home.

For more information please call 1743 or click here for full EU roaming terms and conditions.

Is there a maximum amount that I can be charged for data roaming?

To protect you against excess roaming bills we have set a limit on the amount that you can be billed. Your limit is set at €61.50 (outside of your monthly charge). Therefore you cannot be charged more than this for roaming unless you remove the limit.
Once you reach 80% of this limit we will send you a text to let you know. When you reach 100% you will get another text message. At that point your phone will not work for any billable activity such as an outbound call, text message or data usage.

From 1 July 2022, if you want to remove this limit simply text REMCAP1 to 1744.

From 1 July 2022, as an added protection for our customers, we have also introduced a second limit at €123.00 outside of your monthly charge so you cannot be charged more than this for roaming unless you remove this limit by texting REMCAP2 to 1744.

(Please note: MMS messaging is not available while roaming)

For more information please call 1903 when in Ireland or if roaming call 1743 or click here for full EU roaming terms and conditions.

For emergency services while roaming in the EU free call 112. Alternative means of access to emergency services may also be available in the visited EU country. For more information, see the following website: www.berec.europa.eu/en/emergency-means.

Use of value added services e.g. premium, free or lo-call, while roaming can result in higher charges. For more information, see: www.berec.europa.eu/en/vas-numbering-ranges.