Skip to main content
Close search panel Search...
 

Customer Notifications

X (formally Twitter)

As of the 31st January 2024, we will no longer be taking customer queries via X. Please see other ways to contact us here

Please Be Aware - Scam Calls

We are aware of scam phone calls and text messages which have become widespread in recent weeks. We advise customers to be vigilant at all times. Be wary of answering or returning calls from any unknown numbers and do not give out any personal or financial information over the phone or through links from text messages. Find out more

Please Be Aware - Text Scam

The National Cyber Security Centre (NCSC) has received reports of a spyware software labelled FluBot affecting Android users in Ireland. FluBot is used by malicious parties to steal passwords and sensitive data from the victims’ mobile device. It will access victims’ contacts and spread the malicious application through further text messages. The messages typically contain a link for the victim to click on to get details of a missed package delivery. This link will direct the victim to a fake website replicating the legitimate delivery company’s site. The victim will then be asked to download two .apk files which are banking trojans. Users will then be prompted to manually override and allow an untrusted app download.

The following are examples of FluBot text messages:

SMS Scam

If you receive a message as described the NCSC advises:

  • DO NOT click on the link and delete the message.
  • If you are expecting a delivery, check it through the companies official website.
  • If you have clicked on the link and installed the app - perform a factory reset on the device. (Note: If you do not have backups you will lose data).
  • When restoring backups do not restore from any backups created after you installed the malicious app as these will be infected.
  • Reset passwords on any accounts used after you installed the app. If you use the same passwords on other accounts, change these also.
  • Ensure that the Google Play Protect service is switched on.

Customer Notifications Regulations

Under Regulation 89 (7) of the European Communities (Electronic Communications Code) Regulations 2022 an operator shall not less than one month prior to the date of implementation of any proposed contractual change, notify its subscribers to that service of the proposed change and where applicable, their right to withdraw without penalty from such contract if they do not accept the change. A proposed contractual change may entitle a subscriber to withdraw from such contract without penalty unless said change is: (i) exclusively to the benefit of the subscriber; (ii) if of a purely administrative nature and has no negative effect on the subscriber; or (iii) is directly imposed by law. If you wish to exercise your right under Regulation 89 (7) please contact us on 1903 before the effective date.

Retail Charges for Regulated Intra-EU Communications

Price changes for Non Geographic Numbers

Omnivend Service Notification

Prepay rate change (6 March 2024)

3G Prepay plan closure 2024

3G Prepay plan closure 2023

Apple iPhone 15
Apple iPhone 15
Samsung Galaxy S24
Samsung Galaxy S24
Mint+ Apple iPhone 12
Mint+ Apple iPhone 12
Xiaomi 13T
Xiaomi 13T
Samsung Galaxy A55 5G
Samsung Galaxy A55 5G
Google Pixel 8
Google Pixel 8
Apple iPhone 11
Apple iPhone 11
Apple iPhone 14
Apple iPhone 14
Apple iPhone 12
Apple iPhone 12
Apple iPhone 13
Apple iPhone 13
Oppo Reno8 Pro
Oppo Reno8 Pro
Google Pixel 7a
Google Pixel 7a
Apple iPhone 15 Plus
Apple iPhone 15 Plus
Apple iPhone 15 Pro
Apple iPhone 15 Pro
Apple iPhone 15 Pro Max
Apple iPhone 15 Pro Max
Samsung Galaxy S21 FE 5G
Samsung Galaxy S21 FE 5G
Oppo Reno8
Oppo Reno8
Xiaomi 12T
Xiaomi 12T
Mint+ Apple iPhone 11
Mint+ Apple iPhone 11
Mint+ Apple iPhone 13
Mint+ Apple iPhone 13
Oppo Reno10 5G
Oppo Reno10 5G
Oppo Reno12 Pro 5G
Oppo Reno12 Pro 5G
Honor Magic6 Lite
Honor Magic6 Lite
Honor 200
Honor 200
Samsung Galaxy A15
Samsung Galaxy A15
Samsung Galaxy A35 5G
Samsung Galaxy A35 5G
Honor 200 Pro
Honor 200 Pro
Samsung Galaxy S23
Samsung Galaxy S23
Samsung Galaxy S23 FE
Samsung Galaxy S23 FE
Xiaomi Redmi Note 13
Xiaomi Redmi Note 13
Xiaomi Redmi Note 13 Pro+ 5G
Xiaomi Redmi Note 13 Pro+ 5G
Xiaomi 12
Xiaomi 12
TCL 406
TCL 406
Xiaomi Redmi A2
Xiaomi Redmi A2
Xiaomi Redmi 13C
Xiaomi Redmi 13C
Nokia C32
Nokia C32
Xiaomi 13T
Xiaomi 13T
Samsung Galaxy A05s
Samsung Galaxy A05s
Xiaomi Redmi 12C
Xiaomi Redmi 12C
Alcatel 1
Alcatel 1
Honor 90 Smart
Honor 90 Smart
Apple iPhone 11
Apple iPhone 11
Google Pixel 8
Google Pixel 8
Apple iPhone 15 Plus
Apple iPhone 15 Plus
Google Pixel 7a
Google Pixel 7a
Apple iPhone 12
Apple iPhone 12
Oppo Reno8 Pro
Oppo Reno8 Pro
Apple iPhone 13
Apple iPhone 13
Samsung Galaxy A14
Samsung Galaxy A14
Apple iPhone 15 Pro
Apple iPhone 15 Pro
Apple iPhone 15 Pro Max
Apple iPhone 15 Pro Max
Doro 6820
Doro 6820
Samsung Galaxy S21 FE 5G
Samsung Galaxy S21 FE 5G
Oppo Reno8
Oppo Reno8
Mint+ Apple iPhone 11
Mint+ Apple iPhone 11
Mint+ Apple iPhone 13
Mint+ Apple iPhone 13
Mint+ Apple iPhone SE 2020
Mint+ Apple iPhone SE 2020
Oppo Reno10 5G
Oppo Reno10 5G
Oppo Reno12 Pro 5G
Oppo Reno12 Pro 5G
Oppo A38
Oppo A38
Honor Magic6 Lite
Honor Magic6 Lite
Samsung Galaxy A15
Samsung Galaxy A15
Honor 200
Honor 200
Honor 200 Pro
Honor 200 Pro
Samsung Galaxy A35 5G
Samsung Galaxy A35 5G
Samsung Galaxy S23
Samsung Galaxy S23
TCL 4042S
TCL 4042S
TCL 501
TCL 501
TCL 505
TCL 505
Xiaomi Redmi 10 - Nearly New
Xiaomi Redmi 10 - Nearly New
Xiaomi Redmi Note 13
Xiaomi Redmi Note 13
Xiaomi Redmi Note 13 Pro+ 5G
Xiaomi Redmi Note 13 Pro+ 5G
Oppo Find X3 Lite
Oppo Find X3 Lite
Xiaomi 12
Xiaomi 12
Xiaomi Redmi Note 12 Pro 5G
Xiaomi Redmi Note 12 Pro 5G