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Please Be Aware - Scam Calls
We are aware of scam phone calls and text messages which have become widespread in recent weeks. We advise customers to be vigilant at all times. Be wary of answering or returning calls from any unknown numbers and do not give out any personal or financial information over the phone or through links from text messages.
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Please Be Aware - Text Scam
The National Cyber Security Centre (NCSC) has received reports of a spyware software labelled FluBot affecting Android users in Ireland. FluBot is used by malicious parties to steal passwords and sensitive data from the victims’ mobile device. It will access victims’ contacts and spread the malicious application through further text messages. The messages typically contain a link for the victim to click on to get details of a missed package delivery. This link will direct the victim to a fake website replicating the legitimate delivery company’s site. The victim will then be asked to download two .apk files which are banking trojans. Users will then be prompted to manually override and allow an untrusted app download.
The following are examples of FluBot text messages:
If you receive a message as described the NCSC advises:
- DO NOT click on the link and delete the message.
- If you are expecting a delivery, check it through the companies official website.
- If you have clicked on the link and installed the app - perform a factory reset on the device. (Note: If you do not have backups you will lose data).
- When restoring backups do not restore from any backups created after you installed the malicious app as these will be infected.
- Reset passwords on any accounts used after you installed the app. If you use the same passwords on other accounts, change these also.
- Ensure that the Google Play Protect service is switched on.
Customer Notifications Regulations
Under Regulation 89 (7) of the European Communities (Electronic Communications Code) Regulations 2022 an operator shall
not less than one month prior to the date of implementation of any proposed contractual change, notify its subscribers
to that service of the proposed change and where applicable, their right to withdraw without penalty from such contract
if they do not accept the change. A proposed contractual change may entitle a subscriber to withdraw from such contract
without penalty unless said change is: (i) exclusively to the benefit of the subscriber; (ii) if of a purely
administrative nature and has no negative effect on the subscriber; or (iii) is directly imposed by law. If you wish to
exercise your right under Regulation 89 (7) please contact us on 1903 before the effective date.
Retail Charges for Regulated Intra-EU Communications
Price changes for Non Geographic Numbers
Omnivend Service Notification
Prepay rate change (6 March 2024)
3G Prepay plan closure 2024
3G Prepay plan closure 2023
Legacy €10 plan closures