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Customer Notifications

Service Notification

Maintenance works between 15th August and the 15th November 2023

Due to maintenance on the Tesco Mobile IVR system, we are unable to process payments made via our automated phone system. During this time customers wishing to make a payment can do so in the Tesco Mobile App or speak to one of our colleagues on 1903, where we will be happy to help you. We would like to apologise for any inconvenience caused. However, you can be assured that other services are unaffected.

Please Be Aware - Scam Calls

We are aware of scam phone calls and text messages which have become widespread in recent weeks. We advise customers to be vigilant at all times. Be wary of answering or returning calls from any unknown numbers and do not give out any personal or financial information over the phone or through links from text messages. Find out more

Please Be Aware - Text Scam

The National Cyber Security Centre (NCSC) has received reports of a spyware software labelled FluBot affecting Android users in Ireland. FluBot is used by malicious parties to steal passwords and sensitive data from the victims’ mobile device. It will access victims’ contacts and spread the malicious application through further text messages. The messages typically contain a link for the victim to click on to get details of a missed package delivery. This link will direct the victim to a fake website replicating the legitimate delivery company’s site. The victim will then be asked to download two .apk files which are banking trojans. Users will then be prompted to manually override and allow an untrusted app download.

The following are examples of FluBot text messages:

SMS Scam

If you receive a message as described the NCSC advises:

  • DO NOT click on the link and delete the message.
  • If you are expecting a delivery, check it through the companies official website.
  • If you have clicked on the link and installed the app - perform a factory reset on the device. (Note: If you do not have backups you will lose data).
  • When restoring backups do not restore from any backups created after you installed the malicious app as these will be infected.
  • Reset passwords on any accounts used after you installed the app. If you use the same passwords on other accounts, change these also.
  • Ensure that the Google Play Protect service is switched on.

Customer Self-Service Upgrade Notification

Tesco Mobile are conducting planned upgrade works to our customer self-service channels on the 20th October 2021 between the hours of 00:00 and 06:00. Whilst we do not anticipate any service disruption to our customers we have selected these hours to minimise any potential impacts. In the unlikely event of any service issues you can contact our care team on 1903.

We apologise for any inconvenience caused and thank you for your patience.

Customer Notifications Regulations

Under Regulation 14 of the European Communities (electronic communications networks and services) (Universal Service and Users' rights) Regulations 2011 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification.

If you are a subscriber to the services affected by these changes and if you do not accept these changes you may cease to use the service without penalty by giving us notice in accordance with Tesco Mobile’s terms and conditions prior to the implementation date of the change.

Retail Charges for Regulated Intra-EU Communications

Price changes for Non Geographic Numbers

Omnivend Service Notification