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Help Centre

Getting started with Tesco Mobile.

faq

Moving your Number

Your new phone/ SIM comes with a new 089 number but you can keep your previous number if you prefer.

Moving your number to Tesco Mobile is easy. Log on to my.tescomobile.ie, go to the Move My Number section and follow a few simple steps. Or call us on 1749 (from your Tesco Mobile phone) and we can arrange to move your number for you.

Read more about moving your number
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Manage your account with My Tesco Mobile

Setting up a My Tesco Mobile account is a simple way to register your details and manage your phone. You can log onto your My Tesco Mobile account at any time to see your most recent bill/ top up amount, to check the latest balance on your allowances or to review your usage.

The quickest and easiest way to set up your My Tesco Mobile account is to download the Tesco Mobile app from the Google Play or Apple App Store. You can also set up your account at my.tescomobile.ie.

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Delivery

Ordering your new phone or SIM is simple and with our speedy delivery times, you won’t be waiting long. Order before 1pm any week day and you should have your delivery the following working day. A bill pay phone may take a little longer if we need some extra information from you.

Orders that include a mobile phone will be sent to your delivery address by courier and we will need a signature when we deliver. When we despatch your phone, we will email you an Order Tracking Number so that you can track your delivery.

Read more about our deliveries
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Getting Started FAQs

Welcome to Tesco Mobile. Our Getting Started FAQ has everything you need to get you up and running.

See all the FAQs for getting started

Help for Prepay Customers.

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Understanding your Prepay plan

Our Simply Prepay plan offers you incredible value and flexibility. Choose your top up amount and enjoy different benefits for 28 days.

Top up by €15 or more, and get unlimited calls to any network, 15GB data, free texts to all Tesco Mobile customers and €5 bonus credit. You can use your bonus credit to call abroad or make premium calls, buy add-ons or text other networks.

Top up by €10 and get unlimited calls and texts to all other Tesco Mobile customers and keep your credit to use how you wish.

Top up by €5 and get unlimited texts to all other Tesco Mobile customers and keep your credit.

If you are on a different Tesco Mobile prepay plan you can move to Simply Prepay by texting Join Simply to 1744.

Get more information on Prepay Plans
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Topping Up

The easiest way to top up is through our app. Download the Tesco Mobile app from the Google Play Store or from the Apple App Store. Then add your credit/debit card details to your My Tesco Mobile account and select Top Up.

You can also top up at tescomobile.ie, in any Tesco store, at aib.ie or in over 5,000 locations nationwide where you see the following signs:

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contract

Prepay add-ons

If you text or use data a lot, you can buy an add-on which gives you extra data or texts at a discounted rate. Prepay customers can choose a once off add-on to use immediately or a recurring add-on which is added to your text or data allowance every 28 days. All add-ons can be bought using your top up or bonus credit.

See our range of prepay add-ons

Help for Bill Pay Customers.

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Your Monthly Bill

Once a month we will send you an email and a text to tell you that your bill is available to see in My Tesco Mobile. Your bill will show details of how you have used your data, minutes and texts during the most recent billing period and the payment due. For more help understanding your bill please click here to see our interactive sample bill.

You can check your most recent bill amount or the latest balance on all your allowances at any time when you log into your My Tesco Mobile account. You can do this at tescomobile.ie or on the My Tesco Mobile app on your phone.

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Bill pay add ons

If you text or use data a lot, you can buy an add-on which gives you extra data or texts at a discounted rate. The cost of the add-on will be added to your bill every month.

See our range of bill pay add ons
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Upgrading your phone

If you are an existing bill pay customer coming to the end of your contract, we would be delighted to talk to you about our great range of offers and help you choose the best option for you next. Call us on 089 4941000 or call into your nearest Tesco Mobile Phone Shop to see how we can help.

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