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Your original PIN code is located on the back of the booklet that came with your SIM card.
If you have changed your PIN code and forgotten it, Tesco Mobile cannot retrieve it.
You may want to change your PIN to something easier to remember. Refer to your phone’s manual for instructions.
A mobile phone will request the PUK code if the PIN is entered incorrectly more than 3 times.
The PUK code is printed on the back of the booklet that came with your SIM card.
Contact Customer Care through the My Tesco Mobile app or by calling 1903 if you require further help.
If your phone displays 'PIN blocked' or 'Enter PUK', it means the PIN was entered incorrectly three times. Use your PUK code to unlock your phone.
If the PUK code is entered incorrectly 10 times, your SIM card will be permanently locked, and you’ll need a replacement SIM card.
Visit your nearest Tesco store to get a new SIM card and transfer your number.
Find information about your plan details, billing, coverage, and more.
Choose your new handset and price plan from the great offers available from our Telesales team.
Mon-Fri
9.30 am - 8.00 pm
Sat
9.30 am - 6.00 pm
You can always chat to a member of our team.
Sun-Sun
8.00 am - 8.00 pm
Drop into one of our 46 Phone Shops across Ireland.