We want all of our customers to be able to get the most from Tesco Mobile. Below are the services we already have available, please contact us if you need more information.

Phone Information

Most modern smartphones are equipped with many accessible features. The list below will help you choose a phone that suits your needs. There’s also a link to an easy search function that helps you find suitable smartphone apps from the GARI website (Global Accessibility Reporting Initiative), and if you would like any help or advice, please contact us or visit us in-store.

Hearing

Phone Volume - Setting your phone to maximum volume can make life easier.
Vibrate - Vibrate options are available on almost all phones.
Hands-free –in-ear headsets can cut out background noise and help you hear the conversation more clearly.
Text message friendly - a large screen and predictive text can help you communicate more easily with less direct input.
Neckloop - some phones are compatible with inductive neckloops so the sound from your phone can be sent wirelessly to your hearing aid many new phones have wireless pairing settings compatible with hearing aids directly without the need for any extra technology.
To search the GARI website for Apps for hearing click here

Mobility & Dexterity

Buttons - on phones with buttons, large phone buttons can be easier to grip and use.
Touch Screen - Modern smartphones regularly include screen readers, voice commands, haptic feedback, and accessibility features that are built into their operating systems.
Speed/Speech dialling - speech-activated dialling or speed dialling features make it easier to dial numbers you contact regularly.
Text features - Features like predictive text or voice-to-text will reduce the number of keystrokes needed to send a text.
To search the GARI website for Apps for Mobility & Dexterity, click here

Vision

Easy-to-use keypads – for non smartphone users there are options for devices with large buttons, back-lit keys or sound or touch feedback can help you use the keypad.
Clear display - Most smartphones will allow you to customize font size, and backlighting on the screen can make it easier to read.
Speech recognition – Most modern phones allow you to dial a number by speaking the name or number.
Personalized ringtones – give different contacts their own ringtones, so you know who’s calling you.
Cameras and Apps - the zoom feature on a camera phone can be used to magnify things. There are also many AI apps which will interpret your surroundings and read things allowed for you.
Speaking software – text-to-speech software can be installed on almost all phones so you can listen to text you have trouble reading.
To search the GARI website for Apps for vision click here.

Accessibility Apps

The GARI (Global Accessibility Reporting Initiative) website can help you find the right apps for your needs and give you advice on the right device for you.

Billing & Customer Support Information

We can provide your bill in different formats; to find out more, and request the right billing format for you, please contact us.

112 – The EU Emergency Phone Number: SMS Service

The 112 SMS services lets deaf, hard of hearing and speed-impaired people in the Republic of Ireland send an SMS text message to the Emergency Call Answering Service (ECAS), where it will be passed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard. The ECAS operator will act as a relay between the texter and the required emergency service.

You must register for the service on www.112.ie

Registering your requirements

You can register your requirements, including any authorized account contact information, product and service preferences, billing requirements, equipment preferences and preferred means of contact.

Directory Enquiries 196

If you have a vision impairment and have difficulty reading the phone book, you can register to use a free directory enquiry service. Contact 1800 574 574 to obtain a registration form and once you have completed this, you will be sent a PIN number by post. Dial 196 and quote your name and PIN number to use this service.

Full details of the service can be found on www.ncbi.ie