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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Your Plan

Your Plan

Prepay Plans.

What Plans are Available?

From 2nd March 2020, Tesco Mobile have a new Prepay plan called Prepay 15.

What Do I Get on this Plan?

With Prepay 15, when you top-up by €15 in one go, you will receive 28 days of unlimited calls to any network, 15GB data, free texts to all other Tesco Mobile customers and €15 credit. All elements will expire after 28 days, (including the €15 credit) if unused.
By topping up €10, you will receive unlimited calls and texts to all other Tesco Mobile customers for 28 days and keep your credit to spend on the Tesco Mobile network.
By topping up €5, you will receive unlimited texts to all other Tesco Mobile customers for 28 days and keep your credit to spend on the Tesco Mobile network.

 

How do I Join Prepay 15?

 

New Tesco Customer?

All our new prepay customers who join Tesco Mobile from 2nd March 2020 are automatically signed up to this plan and get different benefits for 28 days depending on the top up amount.

Already a customer?

If you are already with Tesco Mobile on another plan, then you must sign up to join the Prepay 15 plan. 
Text Join Prepay 15 to 1744.
You will receive a confirmation text that your plan has been changed to Prepay 15
Top up by €15 in one go to activate your unlimited calls, unlimited Tesco Mobile to Tesco Mobile texts, 15GB data, and €15 credit for 28 days. To keep this plan active, you need to top up by €15 every 28 days.

 Please note that your allowances will not activate if you top up before joining the plan. The plan will become active on the first top up after joining the plan. We recommend you wait until you receive text confirmation that you have signed up to the new plan successfully before topping up.

 

Call Charges

Applicable rates for Prepay Customers

Calls to landlines and mobiles within the Republic of Ireland 35c per min
Texts to all mobiles within the Republic of Ireland 15c per sms
Data usage outside of bundle 10c per MB

All chargeable calls to Irish landlines & mobiles outside of your allowance or in excess of fair usage policy will be subject to a call set up fee of 9c.

A minimum of one minute will be charged, after which, per second billing will apply.
For all data usage outside of your allowance, the charge on each session will be per MB with a minimum charge of 1MB.
For other call charges on Tesco Mobile, please click Other Call Charges.

Frequently Asked Questions

I've topped up €10 and €5 but I didn’t get my unlimited calls, 15GB data and €15 credit?
You must do one top up of €15 or more in one go to activate your allowances for 28 days.

I forgot to top up after the 28 days?
That's ok. As soon as you top up by €15 or more in one go, your allowances will activate again for 28 days. 
Customers can also schedule their top up every 28 days with our Tesco Mobile Android or Apple app or via my.tescomobile.ie 

How can I check my balance?
You can check your balance at anytime by downloading the Tesco Mobile Android or Apple app or at my.tescomobile.ie 






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