Accessing Services

Premium Rate Services

Premium Rate Services (PRS) are provided by third-party providers and allow you to use your mobile phone or the internet for services such as:

Charity donations
Voting in competitions
TV competitions
Subscription services

Calls and texts to premium rate numbers usually cost more than standard calls or texts.

Premium voice services use these prefixes: 1512, 1513, 1515, 1516, 1517, 1518, 1520, 1530, 1540, 1550, 1560, 1570, 1580, 1590, 1598, 1599. Charges vary.

Premium SMS services (PSMS) use 5-digit short codes starting with 5 (e.g., 5XXXX).

Tesco Mobile supports these services as required by ComReg, the Irish regulator for Premium Rate Services. For more information, visit ComReg’s website .

How to Stop a Premium Rate Subscription SMS/Text Service

To unsubscribe from a premium SMS service:

Text STOP to the 5XXXX number you wish to stop.
You will be unsubscribed within 24 to 48 hours and will no longer be charged.

How to Block All Premium SMS/MMS Services

Tesco Mobile can block texts from premium SMS numbers in the range 53XXX–57XXX.

Contact Customer Care via the My Tesco Mobile app or by calling 1903.
The request may take 3-5 working days to be applied.

Removing the Block

To remove the block, contact Customer Care via the My Tesco Mobile app or by calling 1903.
The request may take 3-5 working days to process.

Affected Services

53XXX: Newstalk comment lines, RTE voting lines, ParkingTag.ie, newspaper competitions.
57XXX: RTE competitions, The Late Late Show, subscription services, some TV charity services.

What Is Not Blocked?

50XXX: Free texts, typically for charity donations.
51XXX: Standard rate texts.
Voice premium rate services and spam texts or calls are not affected.

Example: Texting DONATE to 50300 lets you donate €4 to a charity and the donation amount will be clearly stated by the charity.

If You’re Already Subscribed

Before applying a block, unsubscribe from all active services:

Text STOP or STOP ALL to each premium service.
Once the block is active, you won’t receive subscription messages, but charges may continue from services you haven't unsubscribed from.

Other Services

Text Messages

If you cannot send texts, check the service centre number in your phone’s message settings:

It should be set to +353894300000.

For Android:

Open your message app > Settings > Advanced settings > Message Centre Number (may appear as SMSC).

For Apple:

Dial 50057672+353894300000# to update the message centre number.

Call Me Service

The Call Me service lets you send a free text to any Irish mobile asking them to call you.

Type callme followed by the mobile number and send to 1744.
Example: callme 0891234567

The recipient will receive a message saying: “353891234567 has requested you call them.”

Check Your Balance

To check your main balance: Dial *100# and call.
To check your remaining data: Dial *100*6# and call.