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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Your Phone

Your Phone

Accessing Services.

Premium Texts

Tesco Mobile has a regulatory obligation to allow third party service providers to access our network once their service has been authorised by the Regulator for Premium Rate Services (Comreg). Comreg is an independent body responsible for regulating the content and promotion of premium rate telecommunication services in Ireland.

You can cancel these messages by replying STOP or by sending STOP to the 5 digit code number the messages are coming from. 

Text Messages

If you cannot send text messages please check the service centre number on your phone. You will find this in the settings option of the messages menu on your phone. The service centre number should be stored as +353894300000.

Call Me

This service allows you to send a free text message to any Irish mobile asking them to call you.
Type "callme" followed by the mobile number you want to send the text to, and send to 1744. e.g "callme 0891234567"
The recipient will then receive a text message asking them to call you.

Check your Balance

To check your main balance, dial *100# and call.
To check your remaining data on your data bundle, dial *100*6# and call.

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