Can I unlock my Tesco Mobile phone?

Prepay Customers

Your phone must be either:

• Topped up by a minimum of €150, or

• Active on Tesco Mobile for at least 9 months.

Bill Pay Customers

You can unlock your phone for free once your minimum contract term is completed.

How Do I Request an Unlock Code?

You can request an unlock code by:

• Reaching out to our team in the chat link so we can help.

• Calling 1903 or 1749 from your Tesco Mobile phone.

Make sure to provide your phone's IMEI number, which you can find by dialling *#06# or checking the phone box.

How Will I Receive My Code?

• We will request your unlock code within 24 hours of receiving your request.

• Requests can take up to 21 working days to process, depending on your phone's make and model.

• Note: Unlock codes are sent via email. Please check your junk mail folder.

How Do I Enter the Code?

Follow the instructions included in your unlock email.

Important: Enter the code carefully. If you enter it incorrectly more than 3 times, the phone may lock permanently and require repair at your own cost.

Need help?

 Click here  to chat or call us on 1903 from your Tesco Mobile.