The following terms and conditions of the Tesco Mobile Simply Value prepay offer ("Offer") are in addition to and form part of the General Terms and Conditions of the Tesco Mobile Ireland Limited’s mobile telecommunications service which are displayed on tescomobile.ie. In the event of any conflict between these terms and conditions and those on tescomobile.ie, the terms and conditions on tescomobile.ie shall prevail.
- The Simply Value Offer of Unlimited calls to any network, Unlimited Tesco Mobile to Tesco Mobile texts for use in ROI only and 10GB data is available to all new and existing Tesco Mobile Prepay customers who top up by a minimum of €15 in one go every 28 days from 11th May 2018 and will run until 31st August 2018.
- Customers are eligible for the Offer so long as they remain a Tesco Mobile Prepay customer and top up by a minimum of €15 for each 28 day benefit allowance. For the avoidance of doubt, customers who leave Tesco Mobile will no longer be eligible for the Offer and will lose any unused benefit allowances or credit provided to customers by Tesco Mobile, including but not limited to pre-installed credit, porting credit, promotional credit and goodwill credit. A prepay customer is entitled to a refund of any remaining top-up credit paid for by them when they switch to another operator and claim that refund within 3 months of switching. If you believe that you eligible for a prepaid credit refund, please contact 1903.
- To avail of the Offer, customers must top up by a minimum of €15 in one go every 28 days. Excludes any promotional top up credit received in that 28 day period.
- If you top up again before the end of the 28 day term, then a new 28 day term starts. If you fail to complete the minimum top up before the end of a 28 day term then you will lose the Offer benefits allowance and will be charged the standard rates for calls & texts and data. However topping up by a minimum of €15 in one go will again give you 28 days of benefits.
- There is no carryover of Offer benefits allowance following any 28 day period.
- Top Up vouchers must be added to your account within 24 months of purchase or will expire. Retailers may apply a charge for purchasing Top Up vouchers which is outside our control.
- Credit added to your account as part of the Offer will expire if you do not make at least one chargeable outbound service usage (outside of Offer benefits allowance) in the 180 day period following the date of addition of credit to your account. This expiration of credit applies to each individual credit application to your account.
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Example – €15 added on 21st May 2018 to initiate the Offer. No chargeable usage (outside of Offer benefits allowance) made by 22nd November, the original €15 credit will expire.
- There is a maximum credit ceiling of €120. In the event that your credit balance reaches this limit top up facilities will be restricted and your usage will be charged at standard rates until such time as your balance falls below this limit. Your next Top Up of €15 in a 28 day period will trigger the Offer benefits, subject to cap not being reached.
- The Offer applies to all standard Republic of Ireland mobile and landline calls and data usage in Ireland. In addition, you can use your off net voice, text and / or data bundle allowances while roaming in the EU in the same way as you would use at home i.e. Roam Like At Home (‘RLAH’), however usage may be subject to a Fair Usage Policy (‘FUP’) and proof of stable links. EU roaming is designed for customers based in the Republic of Ireland who wish to temporarily use their phone while travelling within EU countries. It is not meant for customers living in another EU country. If Tesco Mobile observes excessive roaming usage and presence each month and this usage prevails over a 4 month period (observed cumulatively), Tesco Mobile may contact you to request that you to alter your usage pattern. Tesco Mobile reserves the right to request proof of residency in order to enable you to RLAH i.e. use your Plan / Service while roaming periodically in the EU. Proof of residency may be established through registration with the mytesco portal or Tesco Clubcard or by providing a valid document confirming your place of residence (see tescomobile.ie/eu-roaming-regulation for a complete list of acceptable proofs). The RLAH FUP: the Data FUP allowance will be calculated in accordance with the Commission’s Implementing Regulation (EU) 2016/2286 and you will be informed of this once you start to roam. Once connected to the Tesco Mobile Service you will receive a ‘Welcome’ message which will detail important information to help get you started including providing you with a direct link to where comprehensive information is clearly published on our website regarding roaming services, including information about Tesco Mobiles RLAH service, the FUP and alerts and the Roaming Data cap - see tescomobile.ie/roaming-and-international. Please refer to the General Terms and Conditions which detail the Roaming Services terms including RLAH terms.
- It excludes international calls, roaming in non EU countries and calls to directory enquiries, premium rate numbers or any non-standard number, downloads while roaming in non EU countries.
- To be eligible for Simply Value, customers must purchase a €15 top up either in store, online or at any participating location nationwide and top up your account.
- If you wish to change your plan to Simply Value, just text ‘JOIN VALUE’ to 1744, and top up by €15 or more to activate.
- Customers can however opt in to any of our recurring bundles on top of this offer once you have credit balance to cover the bundle cost, see recurring add-ons details at http://www.tescomobile.ie/add-ons.aspx.
- The Offer benefits allowance in respect of calls is subject to a fair usage limit in the 28 day period succeeding your top up of 10,000 minutes with no more than 360 minutes allowed per day.
- A fair usage policy limit of 3,000 any-time ROI to ROI Tesco Mobile to Tesco Mobile minutes and texts applies to the 28 day period succeeding your top up.
- Tesco Mobile may contact you to advise you that your usage exceeds the fair usage limits and request that you change how you use the Tesco Mobile services. If you do not comply with a direction from Tesco Mobile to stop or change the nature of your Tesco Mobile service use, Tesco Mobile may suspend, modify or restrict your use of the Tesco mobile services or terminate your access to the Tesco Mobile network without further notice to you and without any entitlement to a refund on your part.
- All calls or texts which are not included in the Offer will be charged from your credit balance at standard rates published on www.tescomobile.ie (see Other Call Charges section).
- All calls other than domestic calls – e.g. non-geographic numbers will be charged from your top up balance. See our call charges section for details.
- Your Tesco Mobile phone number and SIM Card is valid and will remain active for as long as you are using your Mobile Phone regularly for outbound activity. If you do not make a Credit Top Up to your Account, or use your SIM Card for 3 months, your Account and any outstanding Credit on your Account will be suspended. If this happens you may reactivate your Account by calling Customer Care. We will reactivate your Account, and any previously unused credit you had on your Account will be available to you again. After your Account has been suspended, you have a further 3 months during which you can have it reactivated by calling Customer Care. If you do not ask us to reactivate your Account we will assume that you no longer need it (as you will not have used it for 6 months) and it will be fully deactivated. This means your SIM Card will no longer work, you will lose any unused Credit you may have had, and your Mobile Phone number can be claimed back by Tesco Mobile and given to another customer.
- Customers who take up this Offer in doing so give consent to Tesco Mobile to contact them by SMS to inform them of any changes to the Offer and updates in respect of the Offer while the customer remains on the Offer. This does not affect or limit any previous consent given by the customer.
- Tesco Mobile will endeavour to send a reminder to top up before your offer period expires. However we will not be responsible for any consequences which flow from a failure to send a reminder if for any reason a reminder is delayed not received or cannot be sent.
- If you leave the Tesco Mobile network by porting your number to another network you will lose any remaining allowance in your Offer and any remaining credit provided to customers by Tesco Mobile, including but not limited to pre-installed credit, porting credit, promotional credit and goodwill credit, will be forfeited. A prepay customer is entitled to a refund of any remaining top-up credit paid for by them when they switch to another operator and claim that refund within 3 months of switching. If your Service is suspended or terminated, you will lose any remaining allowance in your Offer. All charges are inclusive of VAT at the then applicable rate, currently 23%. If you believe that you eligible for a prepaid credit refund, please contact 1903.
- All charges are inclusive of VAT at the then applicable rate, currently 23%.
- Tesco Mobile reserves the right to suspend or cease these offers and to amend and modify these terms and conditions, including prices or offer duration, for any legitimate commercial, technical or operational reason.
- Tesco Mobile reserves the right to withdraw the Offer from any particular customer at any time or vary or amend any element of the promotion without further notice.
Effective date: 1 May 2023