Welcome Booklet

Step 1

Create your new Tesco Mobile account

Setting up a My Tesco Mobile account is a simple way to register your details and manage your phone usage. The easiest way to do this is by downloading the Tesco Mobile app from the Google Play or Apple app Store.

Step 2

Register your Clubcard

Register your Tesco Clubcard number to your Tesco Mobile account in the app to enjoy extra discounts on your monthly plan and earn even more Clubcard points every time you top up or pay your bill.

Set up recurring Top Up

Stay connected without the hassle. Prepay customers on Prepay Data Ultra 5G can get our €20 plan for only €15 when top-up is scheduled.

Step 3

Keep your number

Moving your existing number to a Tesco Mobile is easy. Using your Tesco Mobile App, fill out the ‘Move my number’ section and follow the steps. Or call us on 1749 (from your Tesco Mobile) and we can arrange to move your number for you.

Step 4

Unlock your Phone

If you’ve bought a Tesco Mobile SIM and you’re using a phone you bought from another network, you may need to have your phone unlocked. To get an unlock code, you will need to contact your previous network and tell them the IMEI number. You can find the IMEI number by dialling *#06# from the phone.

Step 5

Top up

The simplest way to top up is to add your credit/debit card details to your My Tesco Mobile account and select top up. You can also top up at tescomobile.ie, in any Tesco store, at aib.ie or in over 5,000 locations nationwide where you see these logos.

Step 6

Register for EU roaming

To roam like at home, make sure you’ve set up a My Tesco Mobile account. Without registration, standard roaming rates will apply. For full information on EU roaming rates and charges, go to EU roaming regulation.

Need help?

For more information about our network, services or price plans go to our Help Centre, chat to us here, call our Customer Care team on 1749 from your Tesco Mobile number.

Visit the Help Centre

Terms and Conditions

Your agreement is made up of the General Terms and Conditions for Services and your Price Plan. For Pay Monthly customers please review your Contract Form and Contract Summary. For Prepay customers, unless you have opted-in for a specific Prepay offer, you will be automatically signing up to our Prepay Data Plus. See specific plan terms which details the plan cost, duration, allowances and benefits and material terms of the plan, and your Contract Summary.

Refund Guarantee

If you are not happy with your purchase, you can return it within 14 days. You must contact Customer Care on 1903 or by writing to us or you may use our Cancellation Form which is available via the General Terms and Conditions.

The purchase must be returned within 14 days of notifying us, include proof of purchase (usually a receipt). Please ensure the product is in its original packaging, undamaged, and complete with all accessories - see section 1.3.1 of our General Terms and Conditions for further details.

Customer Care, our Code of Practice and Complaint Handling

If you need to get in touch with us – see our Code of Practice which provides details of all the contact options available. You can call us for free on 1903 or 089 4200000, or click here to use email or our social media channels (Twitter and Facebook). Our Code also includes details of our Complaint Handling & Escalation Policy.

Thank you for choosing Tesco Mobile.
Tesco Mobile Ireland, Gresham House, Marine Road, Dun Laoghaire, Ireland