Skip to main content

Access your account on the go

Get most out of your account with our App.

sorry we don't currently have a windows app.

Help Centre > Your Phone

Your Phone

Malicious / Nuisance Calls & Texts.

Nuisance Calls or Texts

If you are receiving a malicious or nuisance calls or texts, we would suggest you report this to the Gardaí. You can list your number as ‘ex-directory’ on this site under the My Tesco Mobile details section or you can call us on 1903 and we can do this for you. We can also change your number for you, if necessary.

 

Scam Calls

We are aware of scam phone calls and text messages which have become widespread in recent weeks and we advise consumers to be vigilant at all times. We remind consumers that returning calls to unknown numbers (either international or more recently 083, 085, 086, 087 and 089 Irish numbers) can be costly and we advise consumers to exercise caution when they receive a missed call from such numbers.

Unfortunately there is no way to identify a scam call number and they can resemble a very normal, familiar, geographical or international number that we come across on a daily basis. Below are some tips that may help:

  1. Be wary of multiple calls or missed calls from a number that you are unfamiliar with.
  2. Do not answer or call back any number that you don’t recognise where there is a blank or no voicemail message left.
  3. If you call back an unknown number by mistake, hang up immediately on calls where there appears to be no recipient on the other end or where you are left on hold.
  4. Do not provide any personal information, for example, banking details/PPS number/credit card details/name and address/passport numbers etc.
  5. If you have friends or relatives abroad that may be calling you, store their number (including the country prefix) in your phone and be aware of the prefix for the country where they might be calling from.
  6. If you are getting persistent missed calls from an unknown number, or if you return a call to an unknown number, please contact us on 1903 for further guidance.

 

Flubot Scam

We are aware of a sophisticated text message scam called Flubot, which is now circulating in Ireland. This is primarily directed at Android operating systems, but may affect other smartphone users.

The text message scam includes links and may look like it is from a legitimate company, such as a delivery service. We advise users of all phones to be cautious when receiving a text that asks you to click on a link, particularly when you are not expecting a delivery or courier contact.

You should ignore. Do not click on any links and delete the text from your phone. 

Further detail from the National Cyber Security Centre is available at www.ncsc.gov.ie/pdfs/Flubot_010621.pdf

 

Tips for dealing with Malicious Calls

Malicious Calls are rare, but when they do occur they cause stress and upset to the recipient.  They can take many different forms: Silent calls, abusive, threatening, annoying or offensive.  We advise you to take the following steps should you receive a Malicious Call 

  1. Don't engage with the caller, just hang up.
  2. You have the ability to make your phone number ex-directory, this can be achieved by logging into our Self-Serve platform My Tesco Mobile here.
  3. Get in touch with the Gardai. The making of malicious and nuisance calls is a criminal offence.
  4. Most phones have the capability to block unwanted numbers, please reference the user guide for your mobile phone. If you need help with blocking Malicious calls please calls please contact our customer care line at 1903.

See attached a ‘Mobile Parents Guide’ which provides useful information and advice for dealing with negative experiences that children / teenagers may encounter with their mobile phone e.g. bullying, and where to report inappropriate communications.

back to top