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Help Centre > Your Phone

Your Phone

Unlocking your phone.

What’s an unlock code?

Unlocking your phone enables you to use another network SIM card in your phone. You need an unlock code in order to do this.

Can I use another networks phone with Tesco Mobile?

If you've brought your phone from another network, you may need to have your phone unlocked. If so, you will need to contact your previous network provider, quoting your phone IMEI, which can be found by dialing *#06#.
Please note that all networks will have terms and conditions for unlocking phones.


Can I unlock my Tesco Mobile phone?

Prepay Customers – The phone that you are requesting to be unlocked, must be topped up by a minimum €150 or be on Tesco Mobile Network for 9 months or more

Capped Plan / SIM Only Customers – The account must have paid bills in excess of €150 or be with Tesco Mobile for 9 months or more.

Bill Pay Plans – There is no charge for unlocking your phone, subject to the terms and conditions of the contract being fully met.

How do I request an unlock code?

You can request a code by going to the 'e-mail us' section of Contact Tesco Mobile page https://www.tescomobile.ie/help-centre/contact-support.aspx.
Please ensure you provide the IMEI of your phone. This can be found on the box of the phone, underneath the battery, or by dialing *#06#. 

When will I receive my code?

This can vary and can take 3 -21 days depending on the make/model of your phone. We will request your Unlock code within 24 hours of receiving your request. Once we have the Unlock code for the phone, we will send it to you via text, along with the instructions for entering the code.

How do I enter the code?

Each phone is different so you will need instructions specific to your phone. Once we have the Unlock code for the phone, we will send it to you, via text, along with the instructions for entering the code.

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