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Help Centre > Getting Started

Getting Started

Delivery.

Delivery for Orders Placed Online or Over the Phone

Your SIM card/phone will be sent to your delivery address via courier. We aim to dispatch all orders placed by 1pm on the same working day, and all orders placed after 1pm on the next working day. However, at times due to situations outside of our control, we may not be able to do this in all circumstances. Please note that we do not deliver over weekends or bank holidays.

We require a signature upon delivery for orders that include a mobile phone. Once delivered, you are responsible for the phone/SIM and liable for any damage, loss or theft. For more details on our delivery policy, see Terms & Conditions.

For price plans that include a mobile phone, you are limited to 2 connections per account. However, you can have up to 5 SIM cards registered. When ordering, to ensure availability, you are limited to ordering 5 SIM cards.

You can place your order through our online shop here, or contact one of our sales advisors on 089 4941000 and we will be happy to place the order with you.

Cancelling During Cooling Off Period

If you change your mind within 14 days of your purchase, we offer a no quibble refund guarantee. This runs from the date that you receive your SIM card/mobile phone. If you have used your SIM card prior to cancellation, you will incur charges for this usage.

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