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Help Centre > Your Phone

Your Phone

Lost or Stolen Phones.

If your phone is lost or stolen, call us on 1903, 1749 or 089 420 0000 from Ireland or chat here during our usual opening hours so we can suspend your services and block your phone from anybody else using it.

If you are abroad call us on 1743 from a Tesco Mobile phone, or +353 89 420 0000 from a non Tesco Mobile phone.

During out of office hours you can still report your lost or stolen phone by:
- Voicemail when you call through on 1903, 1749 or 089 420 0000
- Message/chat through the app and here on the website 
- Email/Contact Us form

We can send you another SIM card, or you can pick one up in your nearest Tesco store. and we'll transfer your mobile number and credit. Please report the loss to the Gardaí and Tesco Mobile Customer Care within 24 hours if your mobile phone is covered by insurance.

Call in to one of our 46 Phone Shops to request a Blank Sim, see our locations here.

Opening Hours: 

Monday to Saturday 10am - 7pm

Sundays 12.30pm - 5pm