Skip to main content

Access your account on the go

Get most out of your account with our App.

sorry we don't currently have a windows app.

Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Prepay

Prepay

Top Up Credit / Debit Card.

Using a Credit / Debit Card

In order to top up via Credit/Debit card, your card needs to be registered to your account. You can register and log in to My Tesco Mobile. Once registered, you can add a card through the ‘Manage Cards’ link on the left hand menu.

Alternatively, you can contact customer care and we will register your card for you.

Please note that adding a card to your account will not affect your Bill Pay payment method. To change your Bill Pay payment method please contact customer care.

Once registered you can top up by the following methods:
  • Android/iOS: Download the app from the Play Store or the App Store. Login, then select the Top-Up menu, enter your credit card details, choose  your amount to top up and hit the Top Up button.
  • Online: Once logged in, you can top up your own account or nominate a number for us to apply the credit to.
  • Text Top Up: Send a text with amount you want to top up by to 1745. e.g. text “10” for €10 
  • SIM Menu: Go to the SIM menu on your phone. Select ‘Top Up via text’. Choose from €10, €20 or €30 and press ‘Send’. We will send you a text to confirm the Top Up success.
  •    
Top-Up by PayPal:

Top Up by PayPal for registered customers is also an option through the My Tesco Mobile site.

Online Top-Up with AIB

AIB customers can also top up using their online banking accounts. You will need to be registered with AIB for online banking before you can use this service.

Once you have logged into your AIB account, simply choose Mobile Top Up. Here you will be asked for your phone number, your mobile network and the amount you wish to Top Up by.

You will be sent a text to confirm the Top Up success.


Please note that you can only attempt to use the same credit card three times in one day to top-up the same number.

back to top