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Help Centre > Prepay

Prepay

Managing your Account.

Registering for https://my.tescomobile.ie

Simply log on to this site and click the Register button on the right side of your screen. 

You will then be asked for your registration details, which include your name and address. We will also ask for your mother's maiden name. This is used as a security question to validate your account. 

Your username will be your mobile number. 

When completed you will receive a text, or for Mobile Broadband customers an email with your password. We recommend that once logged in, you change this to a password of your choosing. 

Changing your Password

Once logged in, go to the 'Details' tab on the left hand menu. From here, choose the option to Change Password.

Just enter your current password, your new password, and confirm your new password. Click on Change Password at the bottom to complete. 

Forgot your Password

If you have forgotten or need to reset your password, go to the My Tesco Mobile tab. This will bring you to the login screen, where you click on the “forgot your password” link. You will be asked for your mobile number and your mother’s maiden name (in the case sensitive format you entered on registration).

You will then be sent a text with a new password. 

Account Locked

If your password is locked, you just need to follow the 'Forgot your password' process as outlined above.



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