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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Prepay


Cancelling your Prepay Account.

You don’t need to contact us to cancel your pay as you go number. Your number will automatically deactivate after 6 months of non usage. Any credit balance on the account at deactivation will be lost.

Should you wish to take your number to another network, you simply need to contact the network you want to move to. Please ensure your phone is unlocked to accept other network SIMs. Any credit balance on the account will be lost if the number is moved off the network.

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