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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Bill Pay

Bill Pay

Credit Limit Explained.

We may set a credit limit on your account until you have established a good payment history with us or if you fail to pay your account on time. The default credit limit value is €50 and we may increase, decrease or remove your credit limit without notice. If you exceed the credit limit we set, we may suspend any or all of the Tesco Mobile Services you use until you have made a payment to your account. You should not use the credit limit for budgeting as the amount you owe is not capped or limited by any credit limit we set. You may contact Tesco Mobile’s Customer Care team on 1903 at any time to find out your then current credit limit and or modify the limit.

You will be notified when you reach 80% of this limit and again at 100%. When you reach 100%, outgoing calls may be barred.

We would recommend that you contact us once you receive the 80% notification text to discuss your account.

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