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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Bill Pay

Bill Pay

Cancelling your Account.

30 Day SIM Only / Capped Plans

If you are on a SIM only plan, we will cancel your plan for you before the start of your next billing period. Please contact customer care on 1749 to request that we cancel your account. We will move your number to Prepay account the day before your new billing period begins. If you have made calls not covered by your plan such as international/premium calls, then you will receive a final bill for these charges.

Contract Plans

When you enter into a new plan, you have 14 days from the date of activation from which you can cancel your account. If you choose to cancel your account after this time, you will then be liable for the recurring monthly charges on your account for the remainder of your contracted period. This charge will appear as a cancellation fee on your final bill.
Please contact Customer Care on 1749 to discuss this. 

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