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Cancelling the account when the account holder has passed away.
We are very sorry for your loss and would like to support you through this difficult time. Our Customer Care team will work with you to arrange the account cancellation and we will try to make the process as easy as possible. For your protection, we need to ensure that the customer requesting the cancellation has authority to do so and can provide evidence i.e. an executor of a will or family member. The person requesting the cancellation also needs to provide proof i.e. a copy of the death certificate.
Why do I have to provide all this information?
Fraudsters and other criminals will often try to commit identity theft and other types of fraud under the guise of bereavement. Tesco Mobile must have a process in place to protect against this type of criminal activity.
Account Take-Over when the account holder has passed away.
We're very sorry for your loss and understand that this is a difficult time. We want to help you through this process.
Whether you need to cancel the account or want to take over the account, you need to inform us of the death and provide evidence:
You will need to complete the following this form by clicking here and send any documents to Bereavementsupport@tescomobile.ie