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Tesco Mobile Prepay Terms & Conditions

Prepay Price Plan terms and conditions for Customers who have registered for Prepay Services after 21st August 2018

    • 1.1 The following terms and conditions of the Prepay service (the Service) are in addition to and form part of the General Terms and Conditions of the Tesco Mobile Services which are available at www.tescomobile.ie/about-us/terms/tcs-general.aspx In the event of any conflict the specific Prepay terms and conditions below shall prevail
      Note that capitalised words have special meanings – see the “Definitions” section at the end of these terms
      • 1.1.1 When you avail of Tesco Mobiles Prepay Services, unless you sign up for a specific Prepay offer you will be automatically signing up to our Simply Prepay tariff and rates. For further details of this plan see the ‘Call charges’ section here
      • 1.1.2 In order to activate the Service, Customers must apply Top-up credit (“credit”) to their prepay account by means of any of the methods made available by Tesco Mobile. Additional free or incremental credit may also be applied from time to time. The amount of the credit reduce as a result of the Service being used according to charges as set out at www.tescomobile.ie/help-centre/Your-Plan
      • 1.1.3 No Services may be made once all credit has been used (with the exception of calls to the emergency services). Prepay Top-up vouchers must be activated within 24 months of purchase.
      • 1.1.4 These Terms & Conditions do not affect your statutory right.
      • 1.1.5 A minimum level of credit (as specified by Tesco Mobile from time to time) must be applied to the prepay account at such other intervals as Tesco Mobile may specify from time to time, failing which no Service may be used. A cap may apply to the level of credit permitted on your account – see plan specific terms and conditions.
      • 1.1.6 Any free voucher credit (including but not limited to initial Top-up credit, mobile number portability credit) shall expire after 28 days. Any registration credit or initial Top-up credit preloaded on your SIM card will be applied immediately. Any porting credit will be applied to your account in accordance with the terms of the particular porting offers we may run from time to time.
      • 1.1.7 Tesco Mobile will endeavour to send a reminder to top up before your offer period expires. However we will not be responsible for any consequences which flow from a failure to send a reminder if for any reason a reminder is delayed and not received or cannot be sent.
      • 1.1.8 Tesco Mobile reserves the right to withdraw the Offer from any particular customer at any time or vary or amend any element of the promotion without further notice.
    • 1.2 Clubcard points awarded when you join the Tesco Mobile Network
      • 1.2.1 The following Clubcard terms and condition are in addition to and form part of the terms and conditions of your use of the Tesco Mobile Prepay Service.
      • 1.2.2 Customers must first register their Clubcard with their Tesco Mobile account in order to be awarded Clubcard points.
      • 1.2.3 You can register your Clubcard details online through My Tesco Mobile, by calling customer care on 1749 or by texting CLUBCARD followed by your Clubcard number to 1744.
      • 1.2.4 If a customer does not top up in one month they do not receive the award for that month but will still qualify for the following month award provided they top up by €10 or more in one transaction.
      • 1.2.5 Get FREE Calls, Texts & Picture Messages for 28 days to everyone on Tesco Mobile when you top up by €10 or more in one transaction.
      • 1.2.6 If you top up by €10 or more again before the 28th day of the qualifying period the offer will apply for 28 days from the day of the second top up.
      • 1.2.7 Applies to all Tesco Mobile to Tesco Mobile usage while on the island of Ireland.
      • 1.2.8 Fair usage limits are 3000 minutes of calls, 3000 texts for the 28 day duration and 300 picture messages per day.
      • 1.2.9 Get 250 free webtexts every 28 days when you top up by €10 or more in one transaction.
      • 1.2.10 Every 28 days you can send 200 FREE any network web texts and 50 international mobile web texts. These can be sent from any web browser by logging in to My Tesco Mobile.
      • 1.2.11 When your monthly webtext allowance has been used up you can still use the service. Thereafter Tesco Mobile to Tesco Mobile webtext will be free. All network text will be decremented from your monthly tariff bundle.
      • Any webtext sent outside tariff bundle will be charged at the appropriate rate, see here
    • 1.3 Once Off Add-Ons Data Bundles
      You may purchase one of our great value Web Surf bundles listed below from your credit balance at any time, provided you have enough credit available. If you do not have enough credit you will need to top up your credit first.
      • 1.3.1 50 MB bundle for €0.79 valid for 24 hours from purchase
      • 1.3.2 350 MB bundle for €2.99 valid for 7 days from purchase
      • 1.3.3 1GB (1024MB) bundle for €5.00 valid for 28 days from purchase
      • 1.3.4 5GB (5120MB) bundle for €10.00 valid for 28 days from purchase
      • 1.3.5 You can buy a bundle in the following ways:
        • 1.3.5.1 For a 24 hour bundle - Text "Data" to 174209. The Cost of the bundle is deducted from your credit balance
        • 1.3.5.2 For a 7 day bundle - Text "Data" to 174210. The Cost of the bundle is deducted from your credit balance
        • 1.3.5.3 For a 28 day 1GB bundle - Text "Data" to 174211. The Cost of the bundle is deducted from your credit balance
        • 1.3.5.4 For a 28 day 5GB bundle - Text "Data" to 174212. The Cost of the bundle is deducted from your credit balance
    • When your Add-On bundle expires you can buy a new one in the same way.
    • You may use your Add-On Data bundles for web browsing with My Tesco Mobile Internet.
    • When your Add-On bundle expires, charges for Tesco Mobile Internet services are charged at the standard Prepay rate (see our guide to charges under Price Plans on our website)
    • If a second bundle is purchased while a bundle is already active, the effect will be to extend the life of the original bundle by the number of days in the second bundle.
    • A fair usage policy applies. This means that we will monitor usage and if we consider your usage to be excessive (considerably more than could normally be expected to be used by an individual, or considerably above the average usage of high use customers) on any day, we will terminate your access to the bundle for the remainder of that day and your data usage will be charged at the standard default Prepay rate for the remainder of that day (see our guide to charges under Price Plans on our website). If persistent abuse occurs we may reserve the right to withdraw the Service from your Account.
    • If you leave the network by porting (moving) your number you will lose any remaining allowances in your bundle. No refund for unused Services will be given.
    • If your Service is suspended or terminated you may lose your Bundle or credits. No refund for unused Services will be given.
    • All charges are inclusive of VAT @ 23%
    • We reserve the right to suspend or cease these bundles and to amend and modify these terms and conditions, including prices or bundle duration for any legitimate commercial, technical or operational reason.
    • 1.4 Magic Number
      • 1.4.1 Tesco Mobile’s Free ‘Magic Number’ gives free texts from children to parents when the child’s balance is too low to make a call or send a text.
      • 1.4.2 ‘Child’ is considered to be someone 16 years of age or under. Proof of age may be requested.
      • 1.4.3 The ‘child’ must register a parent’s mobile number (the number which texts can be sent to for free). This can be done for FREE via My Tesco Mobile at www.tescomobile.ie in the Magic Number section of ‘My Account’, or by calling Tesco Mobile Customer Care on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration)
      • 1.4.4 The Free Magic Number can be on any Irish mobile network
      • 1.4.5 Only One Magic Number can be registered at any time, but this number can be changed as often as you like fro FREE in My Tesco Mobile on our website, or by calling Customer Care (calls cost 20c regardless of duration)
      • 1.4.6 One free text from the ‘child’ to the nominated parent’s number will be allowed per day, while the child has insufficient credit and is eligible
      • 1.4.7 The Child’s phone must be Topped Up at least once every 30 days to be eligible for continued use of this service
      • 1.4.8 Applies to texts sent whilst in the Republic of Ireland only. Cannot be used while roaming outside the Republic of Ireland
      • 1.4.9 We reserve the right to suspend or cease this service without notice for any legitimate commercial, technical or operational reason
    • 1.5 Collecting Clubcard points with Tesco Mobile
      • 1.5.1 Clubcard points are awarded for all Tesco Mobile top up credit purchased
      • 1.5.2 One Clubcard point will be awarded for every €1 of top up credit purchased in Tesco Stores
      • 1.5.3 1 One Clubcard point will be awarded for every €1 of top up credit purchased at outlets other than Tesco
      • 1.5.4 One Clubcard point will be awarded for purchase from the Tesco Mobile online shop
      • 1.5.5 You must register your Clubcard with us in order to collect Clubcard points with Tesco Mobile. Register for FREE via My Tesco Mobile, by calling Customer Care on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) or by texting CLUBCARD followed by your Clubcard number to 1744.
      • 1.5.6 Tesco Mobile is not required to allocate points retrospectively if you forget to register your Clubcard with us
      • 1.5.7 Clubcard points will not be awarded for any Extra credit that is awarded to you including, but not exclusively, promotional and goodwill credits
      • 1.5.8 From time to time Tesco Mobile may run promotions giving Bonus Clubcard points
      • 1.5.9 Standard Clubcard Terms & Conditions apply to points earned with Tesco Mobile. See Tesco.ie for details
      • 1.5.10 We reserve the right to amend and modify these terms and conditions or withdraw Clubcard points from our offer without notice for any legitimate commercial, technical or operational reason
    • 1.6 Top Up & Go (Prepay) Customer Verification Process
      • 1.6.1 To verify that you are over 18 years of age, please call Customer Care on 089 420 0000 or 1749 from your Tesco Mobile, with a current valid Irish credit card that is registered to your name and address.
      • 1.6.2 We make a credit card transaction of 25c to ensure that you are the owner of the credit card, and the transaction will appear on your next credit card statement with a payment of 25c being made to Tesco Mobile.
      • 1.6.3 If you/the owner of the credit card receives a credit card statement with this charge from Tesco Mobile, and contacts us to say this was not a known or authorised credit card transaction, or that the owner of the credit card is not the owner of the Tesco Mobile number(s) given access to the Over-18's service we will assume this is due to fraudulent/use without permission of the credit card. We will terminate services to the mobile number which provided the credit card details and we reserve the right to inform the Gardai of the unauthorized use of this credit card.
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