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Responding to Covid-19 – we’re here to help

In line with Government guidance, our phone shops have re-opened and will operate under normal phone shop trading hours. Customers can also continue to use www.tescomobile.ie for services and support if they wish.

If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels.

In line with Government guidance, our phone shops have re-opened and will operate under normal phone shop trading hours. Customers can also continue to use www.tescomobile.ie for services and support if they wish.

If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels.

Tesco Mobile Prepay Terms & Conditions

Prepay Price Plan terms and conditions for Customers who have registered for Prepay Services after 1 December 2019

The following terms and conditions of the Prepay service (the Service) are in addition to and form part of the General Terms and Conditions of the Tesco Mobile Services which are available at www.tescomobile.ie/about-us/terms/tcs-general.aspx. In the event of any conflict the specific Prepay terms and conditions below shall prevail.

Note that capitalised words have special meanings - see the “Definitions” section at the end of these terms and or the General Terms and Conditions.

    • 1.1 When you avail of Tesco Mobiles Prepay Service, unless you opt-in for a specific Prepay offer, you will be automatically signing up to our Simply Prepay Plan (see specific plan terms and details https://www.tescomobile.ie/about-us/terms/tcs-simply-prepay.aspx)
    • 1.2 In order to activate the Service, Customers must apply Top-up credit (“credit”) to their prepay account by means of any of the methods made available by Tesco Mobile. Additional, free or incremental credit may also be applied from time to time. The amount of the credit will reduce as a result of the Service being used according to charges as set out at www.tescomobile.ie/help-centre/Your-Plan
    • 1.3 No Services may be made once all credit has been used (with the exception of calls to the emergency services).
    • 1.4 Prepay Top-up vouchers must be activated within 24 months of purchase.
    • 1.5 These Terms & Conditions do not affect your statutory rights.
    • 1.6 A minimum level of credit (as specified by Tesco Mobile from time to time) must be applied to the prepay account at such other intervals as Tesco Mobile may specify from time to time in order to activate the Offer benefits. Failing which, services will be charged at standard prepay rates.
    • 1.7 The benefits of the Offer will only be applied once you top up by the required minimum amount or more in one transaction.
    • 1.8 When you top up by the specified minimum amount for example €15 for Simply Prepay or more in one transaction, a €15 charge or the specified amount dependent on the specific plan will be debited from your credit and the Offer will activate. This €15 charge for Simply Prepay customers or the specified minimum amount dependent on the specific plan, will apply each time you top up by the required amount or more in one transaction.
    • 1.9 If you top up again before the end of the initial 28-day term by the required minimum amount, a new 28-day term starts and the Offer allowances are re-set. This means you will lose any remaining allowances from the initial top-up as there is no carry over of allowances. If you need to top up again during your initial 28-day term, it is recommended that you top up by less than the minimum amount if you want to retain the Offer benefits i.e. €5, €10 for the Simply Prepay Plan.
    • 1.10 A cap may apply to the level of credit permitted on your account – see plan specific terms and conditions. Should you wish to move to bill pay, there is a cap of €50 on the value that can be transferred.
    • 1.11 Any credit purchased via a top up terminal or through our online top up facility (“vouchers”) shall expire if you do not make at least one chargeable outbound service usage in the 180-day period following activation of that voucher (eligible cash voucher period). This expiry period applies to each individual voucher applied to an account.

      Example – A prepay account has €30 credit in it on 1 January which was applied by the customer that day. The same customer purchases and activates a voucher for €20 later that same day. Assuming the customer does not top up again before 1st July that year, the customer needs to have used more than €30 of his prepay credit prior to 1 July that year so that the €20 credit activated on 1 January does not expire.
    • 1.12 Any free voucher credit (including but not limited to initial top-up credit, mobile number portability credit) shall expire after 28 days. Any registration credit or initial top up credit preloaded on your SIM card will be applied immediately. Any porting credit will be applied to your account in accordance with the terms of the particular porting offers we may run from time to time.
    • 1.13 Tesco Mobile will endeavour to send a reminder to top up before your offer period expires. However, we will not be responsible for any consequences which flow from a failure to send a reminder if for any reason a reminder is delayed and not received or cannot be sent.
    • 1.14 Tesco Mobiles Roam Like At Home service – new Prepay customers can use their Plan allowances /Service within the EU just like you would at home in Ireland, subject to passing a basic customer authenticity check. To pass an authenticity check all a customer needs to do is sign into my.tescomobile.ie or register a Tesco Clubcard to a Tesco Mobile account. Once you’ve passed the authenticity check, this means that if you’re travelling within the EU and want to call/text another EU country or use data you’ll pay the same price as you would at home in Ireland. Usage may also be subject to a roaming fair use policy. See https://www.tescomobile.ie/prepayroam for further information on our Roam Like At Home service.
    • 1.15 Your Tesco Mobile phone number and SIM Card is valid and will remain active for as long as you are using your Mobile Phone regularly for outbound and inbound activity. However, if you do not make a Credit Top Up to your Account, or make a chargeable use for 6 months as per the Activity Criterion, your Account and any outstanding Credit on your Account will be suspended. If this happens you may reactivate your Account by calling Customer Care for free on 1749 and any unused credit on your Account will be available to you again. Failure to reactivate your Account will result in your Account being deactivated and your number entering Tesco Mobile’s Number Recycling Policy.
    • 1.16 Tesco Mobile reserves the right to withdraw the Offer from any particular customer at any time or vary or amend any element of the promotion without further notice.
  • 2 Clubcard points awarded when you join the Tesco Mobile Network
    • 2.1 The following Clubcard terms and conditions are in addition to and form part of the terms and conditions of your use of the Tesco Mobile Prepay Service.
    • 2.2 Customers must first register their Clubcard with their Tesco Mobile account in order to be awarded Clubcard points.
    • 2.3 You can register your Clubcard in several ways:
      • Online - by logging into your account at My Tesco Mobile
      • Handset – via the My Tesco Mobile app - by logging into your Self-Serve account on your Android or Apple Device, or by texting the word CLUBCARD followed by a space and your Clubcard number to 1744 from your Tesco Mobile phone or by calling Customer Care for free on 1903 or 1749.
    • 2.4 If a customer does not top up in one month they do not receive the award for that month but will still qualify for the following month award provided they top up by the required amount in order to activate their Service.
    • 2.5 Legacy Prepay Offers including fair use limits:
      • By topping up by €15 or more, you will receive 28 days of unlimited calls to any network, 15GB data and free texts to all other Tesco Mobile customers.
      • By topping up €10, you will receive unlimited calls and texts (including picture messages) to all other Tesco Mobile customers and 250 any network web texts for 28 days and keep your credits to spend on the Tesco Mobile network. 250 web texts are split as follows - you can send 200 FREE any network web texts and 50 international mobile web texts. These web texts can be sent from any web browser by logging in to My Tesco Mobile.
      • By topping up €5, you will receive unlimited texts to all other Tesco Mobile customers for 28 days and keep your credits to spend on the Tesco Mobile network.
    • 2.6 Fair usage limits are: Tesco to Tesco texts 3000; Tesco to Tesco calls 3000; Unlimited any network calls and texts 10,000 each. Tesco to Tesco services have a daily cap of 300 minutes of calls, 300 texts and 300 picture messages per day.
    • 2.7 When your monthly webtext allowance has been used up you can still use the service. Thereafter Tesco Mobile to Tesco Mobile webtext will be free. All network text will be decremented from your available monthly allowance.
    • 2.8 Any webtext sent to non-Tesco Mobile customers outside the plan allowance i.e. 200 will be charged at the standard SMS rate – see Call Charges section on the following page https://www.tescomobile.ie/help-centre/Your-Plan
  • 3 Once Off Add-Ons Data Bundles
    • 3.1 You may purchase one of our great value Web Surf bundles listed below from your credit balance at any time, provided you have enough credit available. If you do not have enough credit you will need to top up your credit first.
      • 50 MB bundle for €0.79 valid for 24 hours from purchase
      • 350 MB bundle for €2.99 valid for 7 days from purchase
      • 1GB (1024MB) bundle for €5.00 valid for 28 days from purchase
      • 5GB (5120MB) bundle for €10.00 valid for 28 days from purchase
      You can buy a bundle in the following ways:
      • For a 24-hour bundle: Send the word ‘Data’ by text to 174209. The Cost of the bundle is deducted from your credit balance
      • For a 7-day bundle: Send the word ‘Data’ by text to 174210. The Cost of the bundle is deducted from your credit balance
      • For a 30-day bundle: Send a blank text to 174211. The Cost of the bundle is deducted from your credit balance
    • 3.2 When your Add-On bundle expires you can buy a new one in the same way.
    • 3.4 When your Add-On bundle expires, charges for data services are charged at the standard Prepay rate (see our guide to charges under Price Plans on our website https://www.tescomobile.ie/help-centre/getting-started/other-call-charges )
    • 3.5 If a second bundle is purchased while a bundle is already active, the effect will be to extend the life of the original bundle by the number of days in the second bundle.
    • 3.6 A fair usage policy applies. This means that we will monitor usage and if we consider your usage to be excessive (considerably more than could normally be expected to be used by an individual, or considerably above the average usage of high use customers) on any day, we will terminate your access to the bundle for the remainder of that day and your data usage will be charged at the standard default Prepay rate for the remainder of that day (see our guide to charges under the ‘Call Charges’ section on the following webpage www.tescomobile.ie/help-centre/Your-Plan on our website). If persistent abuse occurs, we may reserve the right to withdraw the Service from your Account.
    • 3.7 If you leave the network by porting (moving) your number, you will lose any remaining allowances in your bundle. No refund for unused Services will be given.
    • 3.8 If your Service is suspended or terminated, you may lose your allowances. No refund for unused Services will be given.
    • 3.9 All charges are inclusive of VAT @ 23%
    • 3.10 We reserve the right to suspend or cease these bundles and to amend and modify these terms and conditions, including prices or bundle duration for any legitimate commercial, technical or operational reason. We will notify you as required.
  • 4 Collecting Clubcard points with Tesco Mobile
    • 4.1 Clubcard points are awarded for all Tesco Mobile top up credit purchased
    • 4.2 Clubcard points will be awarded for every €1 of top up credit purchased in in a Tesco store, via text or online and activated on the network. Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.
    • 4.5 You must register your Clubcard with us in order to collect Clubcard points with Tesco Mobile. Register for FREE via My Tesco Mobile, by calling Customer Care for free on 1903 or by texting CLUBCARD followed by your Clubcard number to 1744.
    • 4.6 Tesco Mobile is not required to allocate points retrospectively if you forget to register your Clubcard with us.
    • 4.7 Clubcard points will not be awarded for any Extra credit that is awarded to you including, but not exclusively, promotional and goodwill credits.
    • 4.8 From time to time Tesco Mobile may run promotions giving Bonus Clubcard points.
    • 4.9 Standard Clubcard Terms & Conditions apply to points earned with Tesco Mobile. See Tesco.ie for details.
    • 4.10 We reserve the right to amend and modify these terms and conditions or withdraw Clubcard points from our offer without notice for any legitimate commercial, technical or operational reason.
    • 4.11 Access to 4G is strictly subject to a customer’s handset 4G capability and 4G network coverage. Connection speeds can vary with local conditions, the number of users in your area, the device you are using, and general internet traffic. Please see our General Terms and Conditions and our Service Information page for additional information regarding the Service.
    • 4.12 Where applicable, you can find full information on, and our cancellation form for, cooling off rights under the Consumer Information Regulations 2013 in respect of the Offer within the General Terms and Conditions, see section 1.4.1.

Definitions:

In these Terms and Conditions, the following terms have the following meanings:

Tesco Mobiles Roam Like At Home service – click on the link for further details https://www.tescomobile.ie/prepayroam

Tesco Mobile’s Number Recycling Policy - for further info on this see the General Terms and Conditions.

4G – means access to the 4G Data Network which provides a 4G data experience. 4G availability is dependent on device capability, coverage and Plan. See the General Terms and Conditions for information regarding Tesco Mobile’s Internet Access Service - www.tescomobile.ie/about-us/terms/tcs-general.aspx

Activity Criterion: to ensure your service is not suspended due to inactivity - you must make at least one chargeable outbound service usage in the 180 day period following activation of a voucher or credit being applied to your account.

Standard Rates – means the standard prepay rates for Services (see Other Call Charges section within the following www.tescomobile.ie/help-centre/Your-Plan.

Unlimited – unlimited services are subject to a Fair Use Policy. Services are capped at significantly high thresholds which the average user would not use within a 28 day period i.e. per 28 day period, Tesco Mobile to Tesco Mobile services (texts and calls) are capped at 3000; whereas Unlimited any network calls and texts are capped at 10,000 each. 15GB of data for those that top-up by €15 every 28 days can use 15GB in the Republic of Ireland and up to 7GB while roaming in the EU. For the most up to date information relating to roaming and data allowances – see https://www.tescomobile.ie/prepayroam

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