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Responding to Covid-19 – we’re here to help

In line with Government guidance, our phone shops have re-opened and will operate under normal phone shop trading hours. Customers can also continue to use www.tescomobile.ie for services and support if they wish.

If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels.

In line with Government guidance, our phone shops have re-opened and will operate under normal phone shop trading hours. Customers can also continue to use www.tescomobile.ie for services and support if they wish.

If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels.

Help Centre > International & Roaming

International & Roaming

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Roaming in Border Counties .

If you're travelling to or live in a border county, you may find that you sometimes pick up a roaming network - this is called inadvertent roaming. This may lead to inadvertently being charged for roaming on that network. Counties most often affected are Donegal, Louth, Monaghan, Leitrim and Cavan. Now that customers can use their plans while roaming in the EU, this is a positive development as you won’t incur any additional costs as a result of inadvertent roaming as long as you stay within your allowance. If you exceed your allowance, the same standard rates apply to domestic and EU roaming usage.  However customers must register their details to ensure they are not negatively affected. Once registered, any inadvertent border roaming usage will not get counted in any permanent roaming monitoring reporting. Note following some tips as to how to avoid inadvertent roaming, including important information on Data Roaming and how to turn off automatic data updates: 


You can change your network settings so they don't automatically pick up roaming networks. 

This is in your phone settings and while it varies according to phone type, in general, you can find it by following these steps:

  • Settings
  • Network
  • Network Selection
  • Manual 
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