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4G FAQ

Frequently Asked Questions

Here we answer your most important questions about 4G data on Tesco Mobile.

4G data speeds are up to 10 times faster than 3G. That’s great for video, streaming and downloading. So you’ll enjoy a better data experience. 
That depends. 4G data is already enabled on most phones, so you probably don’t need to change anything. However if you can’t connect to 4G data but can connect to 3G or 2G, do check if 4G data is enabled on your phone. Please note, handset settings are dependent on manufacturer and phone model.

For Android phones: 
  1. Tap Settings
  2. Locate setting Network Mode (under e.g. Connections->Mobile Networks or Mobile Data)
  3. Set Network mode to “LTE/3G/2G (auto connect)”

For iPhones: 
  1. Tap Settings -> Cellular -> Voice & Data or Tap Settings –> Mobile data –> Mobile data options
  2. Select LTE
  3. Accept the popup for “Enable LTE”

For the service itself, not a bit. 4G data is charged in just the same way as 3G and there is no additional charge just for being on 4G data. However, as 4G data allows for greater speeds your data usage may increase. To keep an eye on this, log in to your Self-Serve account at https://my.tescomobile.ie or download the Android or iOS App.
Most Tesco Mobile devices support 4G data speeds. To see if yours does, check out the handset checker list below. If your phone isn’t on this list please ask your handset manufacturer if it’s 4G data-ready. You can also find out more on https://www.gsmarena.com 
If you’re a Bill Pay customer, it’s easy — you don’t have to do a thing. We’ll let you know when that happens throughout the month of August.

If you're a Prepay customer, you will need to sign up to the new Simply Prepay plan from the 21st August that gives 4G data access. Please see prepay page for more details.
Simple. Your smartphone will tell you. When you’re connected to 4G data, it will show “4G”, “4G+” or “LTE” in the top bar instead of 3G or 2G (see table below), depending on your phone’s make or model. If your WiFi is on, your phone will connect to your normal WiFi network and you won’t see the 4G symbol. Here’s an example from an Android Handset with 4G+ circled in red, indicating that 4G data is connected. 

no image available 

You may see one of these symbols on your phone to tell you which network it’s on. 

Symbol Network
4G+, 4G, LTE 4G Mobile Network
H+, H, 3G 3G Mobile Network
E, G, GPRS, 2G 2G Mobile Network
no image available Wifi Network (Not provided by Tesco mobile)
In some instances a SIM replacement may be required but mostly, no. Once 4G data is enabled, we will automatically update your SIM card, though we may prompt you to update your settings.
As long as your phone is 4G data-enabled and can connect to the 4G mast you will be able to access 4G data. This is automatic, your device will select the strongest signal for your specific location – it’ll switch between 2G, 3G and 4G as you move around. It’s worth noting that data speeds will vary and is dependent on a number of factors including but not limited to your distance from the serving site – see the General Terms for more information on our data service.
4G data is for high-speed data so any voice calls you make or receive are carried over the 3G or 2G networks. Once they’re completed your phone should automatically return to 4G data.
You can send and receive SMS text messages as normal, without affecting your 4G data service.
No. When you’re roaming abroad your services will continue on 3G and 2G as normal.
No. 4G data will simply be part of your overall data bundle.
If you’re in the Republic of Ireland, you shouldn’t see ‘R’ beside the signal strength bars. If you do, there’s nothing to worry about. It’s just a function of some phones, and you won’t be charged for roaming. Nor will there be any deduction from your EU roaming allowance. 


no image available 
If you’re in the Republic of Ireland, you shouldn’t see two clocks. If you do, there’s nothing to worry about. It’s just a function of some phones, and you won’t be charged for roaming. Nor will there be any deduction from your EU roaming allowance. To fix this issue, you should be able to deactivate ‘Travel Mode’ under Date & Time settings.

How 4G is your phone?

Check below to see if your device is 4G data-ready. If your phone is not on either list, contact the manufacturer to find out or see here

Model 3G 4G
ALCATEL 1010Q
ALCATEL 1016
ALCATEL 1066
ALCATEL 1X
ALCATEL 2001
ALCATEL 2004
ALCATEL 2007
ALCATEL 2008
ALCATEL 3C
ALCATEL 3V
ALCATEL A3 SELFIE
ALCATEL A3 XL
ALCATEL IDOL 2
ALCATEL IDOL 2 MINI
ALCATEL IDOL 3 4.7"
ALCATEL IDOL 3 5.5"
ALCATEL IDOL 3 GOLD 5.5"
ALCATEL IDOL 4 PLUS
ALCATEL IDOL 5
ALCATEL IDOL MINI PINK
ALCATEL IDOL MINI SLATE
ALCATEL ONETOUCH 2005
ALCATEL ONETOUCH 585F
ALCATEL ONETOUCH POP C1
ALCATEL ONETOUCH POP S3
ALCATEL PIXI 3
ALCATEL PIXI 3 7"TABLT&PIXI 3 4"
ALCATEL PIXI 3G 4"
ALCATEL PIXI 4 6"
ALCATEL PIXI 5" 3G
ALCATEL PIXI 7" TABLET
ALCATEL PIXI 8" TABLET
ALCATEL POP 3
ALCATEL POP 4
ALCATEL POP4+5.5
ALCATEL SHINE LITE
ALCATEL T'POP
ALCATEL U3
ALCATEL U5

Model 3G 4G
APPLE IPHONE 4S 8GB
APPLE IPHONE 5S
APPLE IPHONE 6
APPLE IPHONE 6S
APPLE IPHONE 7
APPLE IPHONE 7+
APPLE IPHONE SE
APPLE IPHONE X 64GB
APPLE IPHONE7 32GB

Model 3G 4G
DORO 409
DORO 8030
DORO PHONE EASY 611

Model 3G 4G
HTC DESIRE 530
HTC DESIRE 620
HTC DESIRE 650
HTC DESIRE C
HTC ONE A9
HTC ONE A9S
HTC ONE M8S
HTC SENSATION

Model 3G 4G
HUAWEI ASCENDY201
HUAWEI G7
HUAWEI GX8 BLACK
HUAWEI MOBILE P8 LITE 2017
HUAWEI P SMART
HUAWEI P10
HUAWEI P10 LITE
HUAWEI P20 LITE
HUAWEI P8
HUAWEI P8 LITE
HUAWEI P9
HUAWEI P9 LITE
HUAWEI Y5II BLACK
HUAWEI Y6 2017
HUAWEI Y625

Model 3G 4G
LG C360
LG COOKIE STYLE T310
LG E430 OPTIMUS L3 II
LG OPTIMUS L3

Model 3G 4G
MICROSOFT LUMIA 435
MICROSOFT LUMIA 535
MICROSOFT LUMIA 550
MICROSOFT LUMIA 650

Model 3G 4G
MOTOROLA MOTO C PLUS
MOTOROLA MOTO E
MOTOROLA MOTO E 3RD GEN
MOTOROLA MOTO G
MOTOROLA MOTO G 5"
MOTOROLA MOTO G AFFINITY
MOTOROLA MOTO G4 PLAY
MOTOROLA MOTO G5S

Model 3G 4G
NOKIA 100
NOKIA 106 BLACK
NOKIA 113
NOKIA 206
NOKIA 220
NOKIA 2220 PAYG MOBILE PHN
NOKIA 2690
NOKIA 2720
NOKIA 3310
NOKIA ASHA 201
NOKIA LUMIA 435 B
NOKIA LUMIA 530
NOKIA LUMIA 620
NOKIA LUMIA 630
NOKIA LUMIA520

Model 3G 4G
SAMSUNG GALAXY S4 MINI
SAMSUNG A5
SAMSUNG C3050
SAMSUNG C3520
SAMSUNG CH@T 335
SAMSUNG E1080W
SAMSUNG E1150
SAMSUNG E1200
SAMSUNG E2120
SAMSUNG E2121B
SAMSUNG E2200
SAMSUNG E2230
SAMSUNG GALAXY A3
SAMSUNG GALAXY A3 2016
SAMSUNG GALAXY A3 2017
SAMSUNG GALAXY A5
SAMSUNG GALAXY ACE
SAMSUNG GALAXY ALPHA
SAMSUNG GALAXY FAME
SAMSUNG GALAXY GRAND NEO
SAMSUNG GALAXY GRAND PRIME
SAMSUNG GALAXY J3
SAMSUNG GALAXY J3 2017
SAMSUNG GALAXY J5
SAMSUNG GALAXY MINI III
SAMSUNG GALAXY NOTE 4
SAMSUNG GALAXY NOTE 8
SAMSUNG GALAXY POCKET NEO
SAMSUNG GALAXY S4
SAMSUNG GALAXY S5 BLACK
SAMSUNG GALAXY S6
SAMSUNG GALAXY S7
SAMSUNG GALAXY S7 EDGE
SAMSUNG GALAXY S7 EDGE BLACK
SAMSUNG GALAXY S8
SAMSUNG GALAXY S9
SAMSUNG GALAXY SII
SAMSUNG GALAXY SIII
SAMSUNG GALAXY TREND 2LITE
SAMSUNG GALAXY TREND PLUS
SAMSUNG GALAXY Y
SAMSUNG GALAXY YOUNG
SAMSUNG GALAXY YOUNG 2
SAMSUNG J1
SAMSUNG S6 EDGE
SAMSUNG UTOPIA

Model 3G 4G
SONY ERICSSON SPIRO
SONY XPERIA ARC S
SONY XPERIA E
SONY XPERIA E1
SONY XPERIA E4
SONY XPERIA E5
SONY XPERIA L
SONY XPERIA L1
SONY XPERIA M2
SONY XPERIA M4 AQUA
SONY XPERIA TIPO
SONY XPERIA X COMP
SONY XPERIA XA
SONY XPERIA XA1
SONY XPERIA XA2
SONY XPERIA XZ PREMIUM
SONY XPERIA XZ2
SONY XPERIA Z
SONY XPERIA Z1 COMPACT
SONY XPERIA Z3
SONY XPERIA Z3 COMPACT
SONY XPERIA Z5 COMPACT

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