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Our Customer Care

Our friendly customer care teams are on hand to answer any questions you may have regarding your phone, your sim or your usage.

Here are the ways we can help:
  • Our help centre. The questions that come up most often for our customers are answered here and this is the first place you should look.
  • You can talk to one of our helpful staff at our call centre in Waterford. Chat to us between 8am and 8pm Monday to Sunday and Bank Holidays! We promise to help you any way we can.
  • You can chat to us live on our website, on Facebook or Twitter
  • We aim to answer any email questions within 48 hours
  • You can talk to us in person at any one of our 31 stores across Ireland. See our list of stores
Samsung Galaxy S25 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25
Samsung Galaxy S25
Apple iPhone 16
Apple iPhone 16
Apple iPhone 15
Apple iPhone 15
Apple iPhone 14
Apple iPhone 14
Xiaomi 15T
Xiaomi 15T
Xiaomi Redmi Note 13 Pro+ 5G
Xiaomi Redmi Note 13 Pro+ 5G
Apple iPhone 13
Apple iPhone 13
Honor 200
Honor 200
Apple iPhone 16e
Apple iPhone 16e
Apple iPhone 17
Apple iPhone 17
Apple iPhone 17 Pro
Apple iPhone 17 Pro
Apple iPhone 17 Pro Max
Apple iPhone 17 Pro Max
Honor 200 Pro
Honor 200 Pro
Honor 400 Pro
Honor 400 Pro
Honor Magic6 Lite
Honor Magic6 Lite
Honor Magic7 Lite
Honor Magic7 Lite
HMD Fusion X1
HMD Fusion X1
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Oppo Reno12 Pro 5G
Oppo Reno12 Pro 5G
Samsung Galaxy A16
Samsung Galaxy A16
Samsung Galaxy A17 5G
Samsung Galaxy A17 5G
Samsung Galaxy A35 5G
Samsung Galaxy A35 5G
Samsung Galaxy A36 5G
Samsung Galaxy A36 5G
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7
Samsung Galaxy Z Flip7
Samsung Galaxy A56 5G
Samsung Galaxy A56 5G
Samsung Galaxy S25+
Samsung Galaxy S25+
Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi 15 5G
Xiaomi Redmi 15 5G
Samsung Galaxy S25 FE
Samsung Galaxy S25 FE
Samsung Galaxy S25
Samsung Galaxy S25
Apple iPhone 16
Apple iPhone 16
Apple iPhone 15
Apple iPhone 15
Apple iPhone 14
Apple iPhone 14
Xiaomi 15T
Xiaomi 15T
Xiaomi Redmi Note 13 Pro+ 5G
Xiaomi Redmi Note 13 Pro+ 5G
Apple iPhone 13
Apple iPhone 13
Honor 200
Honor 200
Apple iPhone 16e
Apple iPhone 16e
Apple iPhone 17
Apple iPhone 17
Apple iPhone 17 Pro
Apple iPhone 17 Pro
Apple iPhone 17 Pro Max
Apple iPhone 17 Pro Max
Honor 200 Pro
Honor 200 Pro
Honor 400 Pro
Honor 400 Pro
Honor Magic6 Lite
Honor Magic6 Lite
Honor Magic7 Lite
Honor Magic7 Lite
Honor X6b Nearly New
Honor X6b Nearly New
HMD Fusion X1
HMD Fusion X1
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 12 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Mint+ Apple iPhone 13 (Very Good)
Oppo Reno12 Pro 5G
Oppo Reno12 Pro 5G
Samsung Galaxy A05s Nearly New
Samsung Galaxy A05s Nearly New
Samsung Galaxy A16
Samsung Galaxy A16
Samsung Galaxy A17 5G
Samsung Galaxy A17 5G
Samsung Galaxy A35 5G
Samsung Galaxy A35 5G
Samsung Galaxy A36 5G
Samsung Galaxy A36 5G
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Z Flip7
Samsung Galaxy Z Flip7
Samsung Galaxy A56 5G
Samsung Galaxy A56 5G
Samsung Galaxy S25+
Samsung Galaxy S25+
Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra
Xiaomi Redmi A5
Xiaomi Redmi A5
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi Note 14 Pro+ 5G
Xiaomi Redmi 14C Nearly New
Xiaomi Redmi 14C Nearly New
Motorola Moto E15
Motorola Moto E15
TCL 4042s Eco
TCL 4042s Eco
TCL 60 5G
TCL 60 5G
Motorola Moto G15
Motorola Moto G15
Honor 400 Smart 5G
Honor 400 Smart 5G
Xiaomi Redmi 15C
Xiaomi Redmi 15C
Xiaomi Redmi 15 5G
Xiaomi Redmi 15 5G
Honor X5c Plus
Honor X5c Plus
Mint+ Apple iPhone 12 (Good)
Mint+ Apple iPhone 12 (Good)
Mint+ Apple iPhone 13 (Good)
Mint+ Apple iPhone 13 (Good)
Mint+ Apple iPhone 14 (Very Good)
Mint+ Apple iPhone 14 (Very Good)