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As operators around the world start to switch off their 2G/3G networks in favour of their 4G/5G networks in order to provide customers with faster data speeds and improved quality of service, this may impact your roaming experience

What does this mean for you as a customer?

If you have a 2G/3G handset/plan and roam in a country that has switched off its 2G/3G networks, this may impact your roaming experience (slower services or in some cases, no/limited services). As time progresses, this will impact more and more destinations. As a result, we recommend that you check your handset/plan in advance of travel and either: (i) upgrade to a 4G/5G handset/plan; and/or (ii) be aware of alternative means of communication while roaming, if necessary. If you have a 4G/5G handset/plan and encounter any issues (while operators move from 2G/3G to 4G/5G), we also recommend that you are aware of alternative means of communication while roaming.

How do I check my handset/plan? What handsets/plans are 4G/5G compatible?

You can check your handset by going into your mobile handset’s ‘Network Settings’ and then ‘Mobile Connections’. This should indicate whether your handset is 4G/5G compatible. All of our available 4G/5G compatible handsets are clearly indicated on our website: www.tescomobile.ie. All our available plans and our existing Bill Pay plans are already 4G/5G enabled. All our current prepay plans (Prepay 15 and Prepay Data Plus) are 4G enabled . If you are not on one of these plans, please click here to learn more about these plans and how you can upgrade. Or alternatively consider moving to one of our Bill Pay plan where 5G is available as standard.

What alternative means of communication are there?

If you do not have voice/text roaming services, you can use your data roaming service to contact other users of online messaging services e.g. Whatsapp. If you do not have a data roaming service, you can also use WiFi. If you need to contact emergency services, you should use fixed line services.