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Prepay 15 Contract Summary

Name of plan:

Prepay 15

Name of provider: Tesco Mobile Ireland Limited

Address: Gresham House, Marine Road, Dun Laoghaire, Co. Dublin

Address for complaints: Tesco Mobile Ireland, Butlerstown IDA, Cork Road, Waterford

Phone: 1749 from your Tesco Mobile phone or on +353 (0)89 420 0000 if you're calling from another network or from abroad

Webchat: Available on www.tescomobile.ie

Email: complaints@Tescomobile.ie

Date: 21 December 2020

Contract summary

  • This contract summary provides the main elements of this service offer as required by EU law.
  • It helps to make a comparison between service offers.
  • Complete information about the service is provided in other documents.

Servicesand equipment

  1. Unlimited calls to any network, Unlimited Tesco Mobile to Tesco Mobile texts, 15GB data and €15 plan credit is available to all customers that top up by a minimum of €15 in one go every 28 days
  2. Fair usage applies to Unlimited services - i.e. per 28-day period, up to 10,000 call minutes to landlines and mobile phones in the Republic of Ireland and while roaming in the EU, 3,000 Tesco Mobile to Tesco Mobile texts, 15GB of data to use in the Republic of Ireland and up to 7GB while roaming in the EU. Once you exceed the fair use limits, out of bundle rates apply. Offer excludes roaming outside of the EU, international calls, directory enquiries, premium rate, non-standard number and other non-geographic usage (other than calls to 1850, 1890, 0818 and 076 from 1 December 2019).
  3. To avail of the Offer, customers must top up by a minimum of €15 in one go every 28 days and maintain a positive credit balance to continue to receive the Offer. Excludes any promotional top up credit received in that 28-day period – as promotional or plan credit has a 28-day expiry period. When you top up by €15 in one transaction, a €15 charge will be debited from your credit and the Offer will activate. This €15 charge will apply each time you top up by €15 in one transaction. Following the activation, Tesco Mobile will apply €15 Plan credit to your account to spend on out of bundle services. There is no carryover of Offer benefits allowance following any 28-day period. This includes the €15 Plan credit which has a 28-day expiry. If you top up again before the end of the initial 28-day term by €15, then a new 28-day term starts, and the Offer allowances are re-set. This means you will lose any remaining allowances from the initial top-up as there is no carry over of allowances. If you need to top up again during your initial 28-day term, it is recommended that you top up by less than the minimum amount if you want to retain the Offer benefits i.e. €5, €10 this credit will be added to your main account credit (which is separate to the promotional plan credit applied by Tesco Mobile). If you fail to complete the minimum top up before the end of a 28-day term, then you will lose the Offer benefits allowance and will be charged the standard rates for calls & texts and data (see Other Call Charges section within the following www.tescomobile.ie/help-centre/Your-Plan ). However, topping up by the required €15 in one go will again reactivate the Offer and give you 28 days of benefits
  4. For the avoidance of doubt, customers who leave Tesco Mobile will lose any unused benefit allowances or any credit provided to them by Tesco Mobile, including but not limited to pre-installed credit, porting credit, promotional credit and goodwill credit. A prepay customer is entitled to a refund of any remaining top-up credit when they switch to another operator and claim that refund within 3 months of switching. If your Service is suspended or terminated, you will lose any remaining allowance in your Offer.
  5. A phone is available together with this contract. For details of the available phones, see: www.tescomobile.ie/bill-pay-phones .

Speeds of the internet service and remedies

  1. Information regarding our estimated maximum mobile internet speed in any particular geographical area is available on the mobile coverage map published on the Tesco Mobile website from time to time.
  2. In the event of any continuous or regularly recurring discrepancy between the actual performance of the Service and the speeds set out, the Customer shall be entitled to exit the Agreement without penalty where the relevant facts in relation to the actual performance of the Service are established by a monitoring mechanism certified by ComReg.

Price

  1. Applicable rates for Prepay are as follows:

    Calls to landlines and mobiles within the Republic of Ireland

    35c per/min

    Texts to all mobiles within the Republic of Ireland

    15c per/sms

    Data usage outside of bundle

    10c per/mb

    All chargeable calls to Irish landlines & mobiles outside of your allowance or in excess of fair usage policy will be subject to a call set up fee of 9c. A minimum of one minute will be charged, after which, per second billing will apply. For all data usage outside of your allowance, the charge on each session will be per MB with a minimum charge of 1MB.

  2. For roaming rates on Tesco Mobile, please see: www.tescomobile.ie/help-centre/international-roaming/roaming-rates .
  3. For international call rates on Tesco Mobile, please see: www.tescomobile.ie/help-centre/international-roaming/international-calls .
  4. For other call charges on Tesco Mobile, please see: www.tescomobile.ie/help-centre/your-plan/other-call-charges .

Duration, renewal and termination

  1. There is no minimum term applicable to Prepay services.
  2. We may end our Agreement at any time by emailing you and giving you 30 days’ notice in writing.
  3. We may also end our Agreement immediately if: (i) you breach any term of our Agreement and do not put it right within 7 days of our asking you to; (ii) you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your Account; (iii) you give us information about yourself which we reasonably believe to be false or misleading; (iv) you are the subject of bankruptcy or other insolvency proceedings, or you do not make a payment under a judgment of a Court or fine, or you make an arrangement with your creditors; and (v) we are no longer able to provide the Services to you despite making all reasonable efforts to do so.
  4. Your Mobile Phone / Device may be locked to the Tesco Mobile Network. You must not insert another operator’s SIM card into the mobile without an unlocking code (which is not your PIN code). We will on request provide an unlocking code after a qualifying period and/or for a fee. Failure to enter the correct unlocking code may result in your Mobile Phone / Device becoming permanently blocked. We accept no responsibility for Mobile Phone / Devices blocked in this way. Please review the following FAQ www.tescomobile.ie/help-centre/Your-Plan which provides useful information in relation to the contract. This does not apply if you have purchased a SIM Card only and, at the time of purchase of the SIM Card, you are connected to a network other than the Tesco Mobile Network.

Features for end-users with disabilities

  1. Information in respect of features for end-users with disabilities is available on: www.tescomobile.ie/about-us/accessibility.aspx .

Other information

This contract summary (as required by EU law) is only a summary of the applicable terms and conditions, and the full set of terms are available and have been made available to you at: www.tescomobile.ie/about-us/terms-and-conditions.aspx .

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