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Nokia G20 & Nokia BH-205 earbud & Nokia G20 clear case promotion

29th December – 20th January 2022

These Terms & Conditions apply to the Promotion and are subject to change without notice. The Promotion is held HMD Global.

About the Promotion

Eligible customers who have purchased a Nokia G20 device from Tesco Mobile Ireland both instore and online will be able to claim the following accessories at no extra cost:

  • 1 x Nokia BH-205 power buds and
  • 1 x Nokia G20 clear case (i.e. a protective case that is compatible with the Nokia G20 handset)

The Promotion is valid while stocks last.

HMD Global and their rights as holder of the Promotion

  1. HMD Global reserves the right at its absolute discretion to disqualify customers’ claims which it considers do not comply with these Terms & Conditions.
  2. HMD Global shall have the right, where necessary, to undertake all reasonable action to protect itself against fraudulent or invalid claims including, but not limited to, requiring further verification of proof of purchase, as well as the identity, age and other relevant details of a participating customer.
  3. HMD Global shall not be liable for any interruption to the Promotion due to circumstances force majeure or other factors beyond the control of HMD Global.
  4. HMD Global reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to alter the Terms & Conditions without notice.
  5. HMD Global will not be responsible or liable for the following:
    1. Any failure to receive claims form submissions due to transmission failures and other conditions beyond the reasonable control of HMD Global.
    2. Customer claims that are late, lost, misrouted, or damaged.
    3. Any malfunctions or failures pertaining to communications and the use of computers.
    4. Any disruptions, losses or damages caused by events beyond the control of the HMD Global.
    5. Any printing or typographical errors in any materials associated with the promotion.

Customer eligibility

To qualify for this Promotion, customers must meet the following eligibility criteria:

  1. The customer must be a resident of the Republic of Ireland.
  2. The customer must purchase the Device in the Promotion Period (being being 29th December 2021 to 20th January 2021 inclusive)
  3. The customer must purchase the Device from Tesco Mobile.
  4. The customer must be in possession of the purchased the Device and must not have returned it for a refund or exchange.
  5. Customers must submit a claim for the Accessory Bundle no later than 03rd February 2022, henceforth referred to as the "Redemption Period".

Responsibilities of the participating customer

  1. Participants will be solely responsible for any and all applicable taxes and any other costs or expenses that arise from participation in the Promotion which are not stated in the Terms & Conditions as being included.
  2. By participating in the the Promotion, the customer agrees, to the extent permitted by applicable laws, to hold HMD Global and Tesco Mobile harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion. This includes, but is not limited to, awarding, acceptance, receipt, possession, use and/or misuse of the Device or the Accessory Bundle referenced in this Promotion.

Limitations of liability detailed in these Terms & Conditions shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of negligence.

Restrictions

The promotion is subject, but not limited to, the following restrictions:

  1. Eligible customers will be able to claim one Accessory Bundle per purchase.
  2. The Promotion is limited to a maximum of two Accessory Bundles per household.
  3. The Promotion is valid only while stocks last.
  4. Customers who purchase their Device outside of the Promotion Period are not eligible to claim the Accessory Bundle.
  5. Accessory Claims submitted after the redemption Period will not be eligible.
  6. Claims form submissions that include incomplete, inaccurate or unintelligible information will be deemed invalid. HMD Global accepts no responsibility for lost, delayed or damaged data which occurs during transmission of the Promotion claim.
  7. Employees or agents of HMD Global that are involved in the operation of the Promotion or any other persons working on the Promotion in a professional capacity are not eligible to participate in the claim the accessory as part of the Promotion.
  8. Network providers, retailers, distributors, resellers and any person who purchases the Device for purposes other than to be the user of the product – for example, resale purposes – may not participate in this the Promotion.
  9. The accessories included in the Accessory Bundle are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, HMD Global may substitute the accessories (or any one of them) with accessories of equal or greater value.

How eligible customers can claim their accessory bundle

Eligible customers will be able to submit their claim for an Accessory Bundle during the promotion Redemption Period by following the instructions on the promotion the redemption site . The purchase and promotion redemption process is outlined as follows:

  1. The customer purchases the Device from Tesco Mobile Ireland within the Promotion Period.
  2. Upon receiving their Device, the customer visits the promotion page
  3. The customer clicks the "Start your claim" button.
  4. The customer enters the IMEI number of the Device to proceed.
  5. Finally, the customer enters their personal and contact information.
  6. Clicking "Next" completes and submits the form.

Communication with the customer and confirmation of eligibility

After submitting the claims form, the customer can expect the following communication:

  1. The customer will receive an email message shortly after submitting the claims form. The purpose of this email is to confirm that their claim was successfully submitted and that their eligibility will be checked.
  2. The customer’s eligibility is checked using the IMEI code. The customer’s eligibility is checked within 14 days of the claims form submission.
  3. If the customer’s claim is successful, the Accessory Bundle is shipped to the address provided in the claims form. Delivery is usually within 30 days of the last email communication.

Please note that if a participating customer does not receive the email confirmation of their form submission, it is the customers responsibility to contact customer support within seven days of the claims form submission. Customer support can be found at: www.nokia.com/phones/en_ie/support#contact-us.

Customer support and warranty claims

Customers are encouraged to read our promotion FAQs if they have a query regarding this promotion. If the FAQs do not provide the information that the customer is looking for, they can contact customer support from the customer support page: www.nokia.com/phones/en_ie/support#contact-us

If a customer receives an accessory that is faulty, the customer should make a warranty claim. Support for warranty claims can be found on the customer support page and the "My phone" app pre-installed on customer’s device. The proof of delivery should be retained for warranty validation.

Data handling

In connection with the redemption process, HMD Global may share customers’ contact details with a selected courier service partner in order to deliver the Accessory Bundle. All personal data will be processed in accordance with HMD Global privacy policy, available at www.hmdglobal.com/privacy.

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