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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Help Centre > Your Phone

Your Phone

Send Settings.

You will need extra settings if you have just moved to Tesco Mobile or if you have moved your SIM card to another phone. These settings ensure that you are able to use your data and send/receive MMS (picture messages) with your new phone.

Click here to be redirected to our partner site for sending settings.

Using the link above, you can send settings to your phone. Choose your phone make and model, enter your number and we will send the settings to you via text. Alternatively if you don’t know your make and model you can search by IMEI, this can be found by dialling *#06# on your phone. Follow the instructions provided to install the settings.

It is recommended that you download these settings before you roam.

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