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Pro-Rata Explained

Add-ons are prorated. This means if a customer purchases an add-on mid-month, the customer will receive a prorated allowance and charge from the date of opt-in to your next billing date. The proration is applied only for the first month for Bill pay customers, until it aligns with the customer’s monthly billing cycle. For example if a customer adds a 5GB Data allowance mid bill cycle – we only charge €2.50 and the customer gets 2.5GB of data. The customer will get the full allowance for the second month from opt-in.

When you sign up to your chosen tariff, your first bill will be created within the next 16 days (depending on which date your contract starts). As your first bill does not include a full month’s usage, you are only charged subscription fees/line rental for the number of days your account has been active within the dates of your first bill.

For example, if Patrick activated his tariff of €30 per month for 24 months on 27th September, he will only be charged for the days his account has been active until the next bill cycle end date (in Patrick’s case this would be 30th September). Therefore, Patrick will pay for the 4 days of being active on his tariff in September rather than for the full month of September for his monthly subscription of €30

Patrick would usually pay €30 for being active for the full 30 days in September, however as he was only active for 4 of these days it means he will only pay €4 for his subscription charge in his first bill.

In total, Patrick’s subscription charges will include the €4 for his September days, as well as the €30 full month subscription charge for October in advance as you pay in advance for your price plan tariff.

In addition to Patrick’s subscription fees/line rental being reduced to only cover his few days’ usage, his bundle allowance is also reduced to only cover his few days’ usage.

For example, as Patrick was only active for 4 days of the bill cycle, he will be allowed 4 days’ worth of usage for each of his bundles. He is allowed 500 minutes and 500 texts for the full month (30 days), but as he is only active for 4 days, then his allowance of free usage is reduced to 4 days’ worth:

  • 500 (minutes + texts Patrick is allowed) divided by 30 (days in the month of September) equals 16.66
  • 16.66 (minutes + texts per day of that month) multiplied by 4 (number of days Patrick will be active in that bill cycle) equals 66.66

Similarly for Patrick’s data allowance:

  • 15 (GB data Patrick is allowed) divided by 30 (days in the month of September) equals 0.5
  • 0.5 (GB data per day of that month) multiplied by 4 (number of days Patrick will be active in that bill cycle) equals 2

Therefore, Patrick’s free allowance for those 4 days is 66 minutes, 66 texts and 2GB of data. His full allowance will be available at the start of his next bill cycle (in this example, 1st October).

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