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Help Centre > My Tesco Mobile

My Tesco Mobile

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My Tesco Mobile Registration.

  • On the website click on the blue 'Log in' button at the top right of the website.
  • This will bring you to the website.
  • Next click on the 'Join My Tesco Mobile' button you will then be prompted to enter your mobile telephone number.
  • Please insert your number and click on the next button (as below).
  • The next screen presented will ask you to enter the code that was sent to your Tesco mobile number, it can take up to 1 minute for the text message to get to your Phone. This is a security feature which ensures you are in possession of the Sim Card that you are registering with our network.
  • Our validation process consists of a code sent to your Tesco Mobile telephone number, so please ensure the Sim Card is inserted into the phone and the phone is turned on.
  • You will then be asked for your registration details, which include your name and address. We will also ask for your mother's maiden name. This is used as a security question to validate your account when you contact Customer Care. 

Your username will be your mobile number

When you complete the registration process you will receive a text message with your password.

We recommend that once logged in, you change this to a password of your choosing.

Changing your Password

Once logged in, go to the 'Details' tab on the left hand menu. From here, choose the option to Change Password.
Just enter your current password, your new password, and confirm your new password. Click on Change Password at the bottom to complete. 

Forgot your Password

If you have forgotten or need to reset your password, go to My Tesco Mobile. This will bring you to the login screen, where you click on the “forgot your password” link. You will be asked for your mobile number and your mother’s maiden name (in the case sensitive format you entered on registration).

You will then be sent a text with a new password. 

Account Locked

If your password is locked, you just need to follow the 'Forgot your password' process as outlined above.

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