Prepay Price Plan Terms and Conditions for Customers who have registered for Prepay Services after 27 May 2025
The following terms and conditions of the Prepay service (the Service) are in addition to and form part of the General Terms and Conditions of the Tesco Mobile Services which are available at www.tescomobile.ie/about-us/terms/tcs-general.aspx. In the event of any conflict the specific Prepay terms and conditions below shall prevail.
Note that capitalised words have special meanings - see the "Definitions" section at the end of these terms and or the General Terms and Conditions.
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- 1.1 When you avail of Tesco Mobiles Prepay Service, unless you opt-in for a specific Prepay offer, you will be automatically signing up to our Prepay 15 Plan (see specific plan terms and details https://www.tescomobile.ie/about-us/terms/tcs-prepay-15.aspx)
- 1.2 In order to activate the Service, Customers must apply Top-up credit ("credit") to their prepay account by means of any of the methods made available by Tesco Mobile. Additional, free or incremental credit may also be applied from time to time. The amount of the credit will reduce as a result of the Service being used according to charges as set out at www.tescomobile.ie/help-centre/Your-Plan
- 1.3 No Services may be made once all credit has been used (with the exception of calls to the emergency services).
- 1.4 Prepay Top-up vouchers must be activated within 24 months of purchase.
- 1.5 These Terms & Conditions do not affect your statutory rights.
- 1.6 A minimum level of credit (as specified by Tesco Mobile from time to time) must be applied to the prepay account at such other intervals as Tesco Mobile may specify from time to time in order to activate the Offer benefits. Failing which, services will be charged at standard prepay rates.
- 1.7 The benefits of the Offer will only be applied once you top up by the required minimum amount or more in one transaction.
- 1.8 When you top up by the specified minimum amount for example €15 for Prepay 15 or more in one transaction, a €15 charge or the specified amount dependent on the specific plan will be debited from your credit and the Offer will activate. This €15 charge for Prepay 15 customers or the specified minimum amount dependent on the specific plan, will apply each time you top up by the required amount or more in one transaction.
- 1.9 If you top up again before the end of the initial 28-day term by the required minimum amount, a new 28-day term starts and the Offer allowances are re-set. This means you will lose any remaining allowances from the initial top-up as there is no carry over of allowances. If you need to top up again during your initial 28-day term, it is recommended that you top up by less than the minimum amount if you want to retain the Offer benefits i.e. €5, €10 for the Prepay 15 Plan.
- 1.10 A cap may apply to the level of credit permitted on your account – see plan specific terms and conditions. Should you wish to move to bill pay, there is a cap of €50 on the value that can be transferred.
- 1.11 Any credit purchased via a top up terminal or through our online top up facility ("vouchers") shall expire if you do not make at least one chargeable outbound service usage in the 180-day period following activation of that voucher (eligible cash voucher period). This expiry period applies to each individual voucher applied to an account.
Example – A prepay account has €30 credit in it on 1 January which was applied by the customer that day. The same customer purchases and activates a voucher for €20 later that same day. Assuming the customer does not top up again before 1st July that year, the customer needs to have used more than €30 of his prepay credit prior to 1 July that year so that the €20 credit activated on 1 January does not expire.
- 1.12 Any credit provided to customers by Tesco Mobile, including but not limited to pre-installed credit, porting credit,
promotional credit and goodwill credit, shall expire after 28 days. Any pre-installed credit on your SIM card will be
applied immediately. Any porting credit will be applied to your account in accordance with the terms of the particular
porting offers we may run from time to time. Customers who leave Tesco Mobile lose any credit provided to them by Tesco
Mobile. A prepay customer is entitled to a refund of any remaining top-up credit paid for by them when they switch to
another operator and claim that refund within 3 months of switching. If you believe that you eligible for a prepaid
credit refund, please contact 1903. Prepaid credit refunds are subject to a €10 administrative charge.
- 1.13 Tesco Mobile will endeavour to send a reminder to top up before your offer period expires. However, we will not be responsible for any consequences which flow from a failure to send a reminder if for any reason a reminder is delayed and not received or cannot be sent.
- 1.14 Tesco Mobiles Roam Like At Home service – new Prepay customers can use their Plan allowances /Service within the EU just like you would at home in Ireland, subject to passing a basic customer authenticity check. To pass an authenticity check all a customer needs to do is sign into the Tesco Mobile App or register a Tesco Clubcard to a Tesco Mobile account. Once you’ve passed the authenticity check, this means that if you’re travelling within the EU and want to call/text another EU country or use data you’ll pay the same price as you would at home in Ireland. Usage may also be subject to a roaming fair use policy. See https://www.tescomobile.ie/prepayroam for further information on our Roam Like At Home service.
- 1.15 Your Tesco Mobile phone number and SIM Card is valid and will remain active for as long as you are using your Mobile Phone regularly for outbound and inbound activity. However, if you do not make a Credit Top Up to your Account or make a chargeable use for 6 months as per the Activity Criterion, your Account and any outstanding Credit on your Account will be suspended. If this happens you may unsuspend your Account by calling Customer Care for free on 1749 where you will be required to validate ownership of the number. Following successful validation, we will unsuspend your Account, and any previously unused credit you had on your Account will be available to you again. After your Account has been suspended, you have a further 6 months during which you can have it unsuspended by contacting Customer Care. If you do not ask us to unsuspend your Account and or request to port out your number, we will assume that you no longer need it (as you will not have used it for 12 months), the account will be fully deactivated, and the number will be quarantined for an additional 30days. Where possible, you will receive a notification when the account has been deactivated and provided with notice that you have 30days to retrieve the number before falling into Tesco Mobile’s Recycling process. For the avoidance of doubt, any Account that has been inactive in excess of 13months i.e., 395 days, and the number was not ported out or reactivated within the previous 13months, the number will be terminated and no longer available.
- 1.16 Tesco Mobile reserves the right to withdraw the Offer from any particular customer at any time or vary or amend any element of the promotion without further notice.
- 2 Clubcard points awarded when you join the Tesco Mobile Network
- 2.1 The following Clubcard terms and conditions are in addition to and form part of the terms and conditions of your use of the Tesco Mobile Prepay Service.
- 2.2 Customers must first register their Clubcard with their Tesco Mobile account in order to be awarded Clubcard points.
- 2.3 You can register your Clubcard via the My Tesco Mobile App, in our phone shops or by calling Customer Care for free on 1903 or 1749.
- 2.4 If a customer does not top up in one month they do not receive the award for that month but will still qualify for the following month award provided they top up by the required amount in order to activate their Service.
- 3 Add-on’s and Fair Use
- 3.1 Customers can avail of Once off or recurring Add-on’s – see https://www.tescomobile.ie/prepay-add-ons.
- 3.2 When your Add-On bundle expires you can buy a new one in the same way. When your Add-On bundle expires, charges for data services are charged at the standard Prepay rate (see our guide to charges under Price Plans on our website https://www.tescomobile.ie/charges).
- 3.3. If a second bundle is purchased while a bundle is already active, the effect will be to extend the life of the original bundle by the number of days in the second bundle.
- 3.4 A fair usage policy applies. This means that we will monitor usage and if we consider your usage to be excessive (considerably more than could normally be expected to be used by an individual, or considerably above the average usage of high use customers) on any day, we will terminate your access to the bundle for the remainder of that day and your data usage will be charged at the standard default Prepay rate for the remainder of that day (see our guide to charges under the ‘Call Charges’ section on the following webpage www.tescomobile.ie/help-centre/Your-Plan on our website). If persistent abuse occurs, we may reserve the right to withdraw the Service from your Account.
- 3.5 If you leave the network by porting (moving) your number, you will lose any remaining allowances in your bundle. No refund for unused Services will be given.
- 3.6 If your Service is suspended or terminated, you may lose your allowances. No refund for unused Services will be given.
- 3.7 All charges are inclusive of VAT @ 23%.
- 3.8 We reserve the right to suspend or cease these bundles and to amend and modify these terms and conditions, including prices or bundle duration for any legitimate commercial, technical or operational reason. We will notify you as required.
- 4 Collecting Clubcard points with Tesco Mobile
- 4.1 Clubcard points are awarded for all Tesco Mobile top up credit purchased
- 4.2 Clubcard points will be awarded for every €1 of top up credit purchased in in a Tesco store, via text or online and activated on the network. Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.
- 4.5 You must register your Clubcard with us in order to collect Clubcard points with Tesco Mobile. Register for FREE via My Tesco Mobile, by calling Customer Care for free on 1903 or by texting CLUBCARD followed by your Clubcard number to 1744.
- 4.6 Tesco Mobile is not required to allocate points retrospectively if you forget to register your Clubcard with us.
- 4.7 Clubcard points will not be awarded for any Extra credit that is awarded to you including, but not exclusively, promotional and goodwill credits.
- 4.8 From time to time Tesco Mobile may run promotions giving Bonus Clubcard points.
- 4.9 Standard Clubcard Terms & Conditions apply to points earned with Tesco Mobile. See Tesco.ie for details.
- 4.10 We reserve the right to amend and modify these terms and conditions or withdraw Clubcard points from our offer without notice for any legitimate commercial, technical or operational reason.
- 4.11 Services are dependent on a number of factors, please see our General Terms and Conditions and our Service Information page for additional information regarding the Service. Access to 4G, 5G and /or future technology Services are dependent on Plan, handset capability and network coverage.
- 4.12 Where applicable, you can find full information on, and our cancellation form for, cooling off rights under the Consumer Information Regulations 2013 in respect of the Offer within the General Terms and Conditions, see section 1.3.
Effective Date: 27 May 2025
Definitions:
In these Terms and Conditions, the following terms have the following meanings:
Tesco Mobiles Roam Like At Home service – click on the link for further details https://www.tescomobile.ie/prepayroam
Tesco Mobile’s Number Recycling Policy - for further info on this see the General Terms and Conditions.
Activity Criterion: to ensure your service is not suspended due to inactivity - you must make at least one chargeable outbound service usage in the 180 day period following activation of a voucher or credit being applied to your account.
Quarantine Period: Numbers that complete the quarantine period of 13months will be recycled and will no longer be available to you. The 13month quarantine period starts from your last active usage (i.e., inactive).
Standard Rates – means the standard prepay rates for Services (see Other Call Charges section within the following www.tescomobile.ie/help-centre/Your-Plan.