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Data and Internet

Data charges

Tesco Mobile charges 3c per MB for any data used which exceeds your Billpay plan amount or 10c per MB when you go Out Of Bundle on Prepay. You can purchase bundles of data, and anything you use over this amount is also charged per MB. Each data session will be billed per MBClick here to see the available data add-ons.

There is an EU data roaming cap of €50 excluding vat. If you go over this amount while roaming, a bar will apply and you won’t be able to access more data. You can remove this by going online to My Tesco Mobile.

The cap renews automatically per calendar month for Prepay, and per billing cycle for Billpay. This means that the bar may apply even if you have previously removed the cap.

You can check how much data you have left by:

  • dialling *100*6# and pressing the call button
  • logging onto My Tesco Mobile
  • using our app for Android and iPhone

Mobile Data Explained

Mobile data can be a bit intimidating, especially at first as you get to grips with terms like gigabytes and download speed. At Tesco Mobile, we’re all about making thing less complicated and that includes breaking down the jargon when it comes to mobile data.

The biggest question people often have is what their mobile data limit is and, more importantly, what they can actually do with it.

Let’s take some simple figures to start with - a package like Tesco Mobile’s €30 bill pay plan gives you unlimited calls and texts and 15 gigabytes (GB) of mobile data every month.

15,000 MEGABYTES (MB) = 15,000,000 KILOBYTES (KB)

This megabyte breakdown is important because it’s a small unit of measurement which is more likely to be used when talking about how much data is used for certain services.

Now let’s break this down further into looking at roughly how much mobile data some popular apps actually use.

App Data Usage Unit or Minute

1-2MB Per minute.


1KB per text sent or received

50KB per photo sent or received


30-50KB per Snapchat sent or viewed.


600KB per photo uploaded or viewed

9.6MB per video uploaded or viewed


0.72MB Per minute


250KB per email sent or received


6 megabytes a minute
1MB per minute
60MB for a 60 minute podcast 

 Watch a match         If watching SKY GO - up to 700MB to watch a 90-minute match; if in HD over 1GB 

Watching TV shows or movies on Netflix uses about 1 GB of data per hour for each stream of    

       standard definition video, and up to 3 GB per hour for each stream of HD video 

These are estimated amounts as many variables make a difference - such as adding high-quality images to an instant message, browsing media-rich websites or playing games that have to be constantly connected to the internet. And do remember that uploading videos also eats into your mobile data allowance.

Top tips for reducing your mobile data usage:

  • Keep track of your data usage using the MyTesco app;
  • Connect to Wi-Fi where ever possible;
  • Turn off pushnotifications onapps from which you don't need real-time updates;
  • If you listen to music on the go, some streaming apps have an offline mode so you can listen to cached music without having to be connected to the Internet;
  • Downloading apps - be sure to check the file size. These can vary from a few dozen megabytes to multiple gigabytes – though the latter is usually only the case for games;
  • Close apps fully when you’re not using them - this will stop them from using data in the background and will save your battery;
  • Reduce the quality of the video you are watching; 
  • if using Netflix they offer multiple ways to manage the data consumed – see       
    and if using the SKY GO App – see
  • Turn off the autoplay video function on social media sites;
  • If you use Google maps regularly try saving frequent used ones to your offline folder or take screen shots;
  • Use mobile versions of websites where possible, these are simpler websites and generally use less data;
  • If your apps or games have an offline mode switch to this were possible;
  • Turn automatic update off for apps, this will give you the choice to update when you are connected to Wi-Fi.


Mobile Broadband Top Up

As a mobile broadband customer follow the below steps to perform a Top Up.

Please ensure you register your contact details on

1. From the Top Up menu use your credit card to put €15 credit on your account.

2. Return to the Home page.

3. Scroll down to the available Bundles, and click on the 'Buy Bundle' option.

4. This will apply 7.5GB of Data to your account.

You can also purchase a voucher in store, and apply this credit through 

Mobile Broadband Settings

The settings for connecting to the Internet are already preset on your Mobile Broadband device if you purchased it from Tesco Mobile.

If you have your own device which you didn't purchase from Tesco Mobile, you will need to update the settings.

  • Open the Configuration Management Tool by going to your browser and entering the web address. For devices purchased from Tesco Mobile it is: For other devices, you will need to check with the manufacturer.
  • Enter in the following username and password:
  • Default user: admin
  • Default password: admin
  • Go to Dial Up Mobile Connection
  • Set Data Roaming to Enabled.
  • Profile Management
  • Set APN to tmidata

For iPad

  • Go to Settings
  • Cellular Data
  • APN
  • Add APN tmidata
  • Go to Settings
  • Cellular Data
  • Set Data Roaming to Enabled

For Android Tablets

  • Go to Settings
  • More Networks
  • Mobile Networks
  • Access Point Names
  • Add APN tmidata
  • Go to Settings
  • More Networks
  • Mobile Networks
  • Data Roaming
  • Set to On/Enabled

Broadband Troubleshooting

Having issues with your Mobile Broadband? We've provided some troubleshooting steps for common issues below.

Device Won't Install

If you’re having issues installing your Huawei Mobile Wi-Fi device, try the following steps:

  • Plug out device and switch off your PC or laptop.
  • Switch your computer / laptop back on.
  • When your computer / laptop is loaded, plug in Wi-Fi device again.
  • You should see a message indicating that the device is installing driver.

I Can't Connect to the Internet

If you installed the Wi-Fi device on a PC or laptop, there should be a shortcut to the web management page on the desktop.

If your device is connected to the Internet, you should see the Internet "world" symbol highlighted and “Connected” displayed.

If you are not connected, please check that you have signal coverage with Tesco Mobile on the home screen.

Access the Configuration Management Tool

The Configuration Management Tool for Mobile Broadband will allow you to perform a number of functions including:

  • Change your SSID: This is the name you will see if searching for your Wi-Fi.
  • Change your Wi-Fi key: This is your Wi-Fi password. 
  • Change the settings: If you didn't buy your dongle/device from Tesco Mobile. Click here for instructions on how to change your settings.
  • Check your signal strength.
  • Send and receive text messages: These are charged at the normal rate, and will be deducted from your credit if you're on Pay as you Go, and will reflect on your bill if you're on Pay Monthly. 

  • How to Access it

    If you are connected to the Tesco Mobile Wi-Fi device, then open a browser and enter in the address box (on phone or laptop). Default user is admin. Default password is admin (this password should be changed).

    Changing my Wi-Fi SSID or Wi-Fi Key

    You do this through the Configuration Management tool. 
    If you are connected to the Tesco Mobile Wi-Fi device then open a browser and enter in the address box. This will work on your phone, tablet or laptop. 

    Enter the following username and password: 
    • Default user: admin
    • Default password: admin (we recommend you change this password)
    1. Go to Configure WLAN Settings
    2. You can change the SSID (Wi-Fi name) and Wi-Fi key (Wi-Fi password) here.

    I’ve Forgotten my SSID / Wi-Fi Password

    If you have forgotten your Wi-Fi Key (Wi-Fi Password), then you can reset this to the original code that is displayed on the label inside your Mobile Broadband device.

    • Remove the back of the device.
    • Reset the device by pressing the reset button with a pin. 
    • The button is located below the battery.

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