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My Tesco Mobile

Managing your Account

My Tesco Mobile Registration 

 

  • On the website www.tescomobile.ie click on the blue 'Log in' button at the top right of the website.
  • This will bring you to the https://my.tescomobile.ie website.
  • Next click on the 'Join MyTesco Mobile' button you will then be prompted to enter your mobile telephone number.
  • Please insert your number and click on the next button (as below).
  • The next screen presented will request you to enter the code that was sent to your Tesco mobile telephone, it can take upto 1 minute for the TXT message to get to your Phone. This is a security feature which ensures you are in possession of the Sim Card that you are registering with our network.
  • Our validation process consists of a code sent to your Tesco Mobile telephone number, so please ensure the Sim Card is inserted into the phone and the phone is turned on.
  • You will then be asked for your registration details, which include your name and address. We will also ask for your mother's maiden name. This is used as a security question to validate your account when you contact Customer Care. 

Your username will be your mobile number

When you complete the registration process you will receive a text message with your password.

We recommend that once logged in, you change this to a password of your choosing.

Changing your Password

Once logged in, go to the 'Details' tab on the left hand menu. From here, choose the option to Change Password.
Just enter your current password, your new password, and confirm your new password. Click on Change Password at the bottom to complete. 

Forgot your Password

If you have forgotten or need to reset your password, go to My Tesco Mobile. This will bring you to the login screen, where you click on the “forgot your password” link. You will be asked for your mobile number and your mother’s maiden name (in the case sensitive format you entered on registration).

You will then be sent a text with a new password. 

Account Locked

If your password is locked, you just need to follow the 'Forgot your password' process as outlined above.

 

Moving your number

Your new phone/SIM comes with a new 089 number, but you can keep your existing number if you prefer.

  • Register at My Tesco Mobile. Using your new Tesco Mobile number (089)
  • Go to the ‘Move My Number’ section.
  • Follow the steps and the process takes just 10 minutes.
  • Please note that the process will require both your old and new SIM.

You will be sent a text containing a verification code to the number that you are porting to Tesco Mobile. Please check your existing SIM card as this is not sent to the Tesco Mobile SIM card. It is sent to the number that you wish to move to the Tesco Mobile network. Enter the code contained in the text to complete the process. 

If you would prefer, call us on 1749 and we can complete this for you.

Please note if we move your number by calling 1749,we will need to speak to you on the number you wish to move to Tesco Mobile so please call us on that number. Alternatively, if you contact us from another line, we will call your existing number to verify your details before the port can be submitted.

Moving your number normally takes 2 hours to complete. You can continue to use your phone during this time. 

Please make sure that you use all your credit with your existing provider. We also advise that you copy your contacts to your new Tesco Mobile SIM card as these will not automatically be transferred. You will need to ensure that you are using a Tesco Mobile phone or a phone that has been unlocked for your Tesco Mobile SIM card to work.

Clubcard

Register your Clubcard

Register your Clubcard number with us and receive Clubcard points whenever you top up or pay your bill.

You can register your Clubcard in several ways:

  • By logging into your account at My Tesco Mobile 
  • By logging into your Self-Serve account on your Android/iOS Device.
  • or by texting the word CLUBCARD followed by a space and your Clubcard number to 1744 from your Tesco Mobile phone.

If you're a Prepay customer you'll collect 2 Clubcard points for every euro of Top Up credit bought in a Tesco store, via text or online and activated on the network .

If you're a Bill Pay customer, when you register your Clubcard with us, you’ll collect 2 points for every €1 of your bill paid by direct debit.

Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.

Clubcard Boost

What is Clubcard Boost?

Clubcard Boost gives you great ways to use your Clubcard vouchers. There are over 150 deals to choose from. Check the website here for all the deals available.

What deals do Tesco Mobile offer?

You can use your Clubcard vouchers to purchase a top up voucher or money off your bill worth three times the value of your Clubcard voucher. For instance with a €5 clubcard voucher, you can buy a top up voucher/money off your bill worth €15. These can only be purchased in €5 increments, so €5, €10, €15 etc, and the minimum spend is €5.

How can I purchase a deal?

You need to go to the Clubcard Boost website and  click on Redeem Now from the home screen. You will need to enter the code from your Clubcard voucher so make sure you have this to hand. 

Will these Top Ups activate my bundles?

Yes. Any Top Up purchased through Clubcard Boost acts the same as any other Top Up purchased from Tesco Mobile.

What happens if I have change from my voucher?

Any change from your voucher will be credited back to your Clubcard Account and included in your next Clubcard Statement.

I have other questions about clubcard deals

For the full range of deals available, as well as frequently asked questions, please check the Clubcard Boost website here.

Webtext

Get 250 free Webtexts each month with My Tesco Mobile. You can send 200 free national texts and 50 free international texts each month through your online account. Webtext Message Content will only be stored for a duration of 31 Days, after which the content will be deleted.

Features of Webtext

Prepay Customers

Get 250 free Webtexts when you top up by €10 every calendar month. Your allowance will apply on the first of each month if you have topped up by €10 or more in the previous month.

If you use up your Webtext allowance, you can still use this service. Outside your 250 Webtext bundle, texts to Tesco Mobile Ireland customers will be free and texts to other mobile networks will be charged at 14c per text. This will be deducted from your credit balance. If your bonus balance has been used, we will then debit your main credit.

Bill Pay Customers

All Bill Pay customers immediately qualify for free Webtext.

If you use up your Webtext allowance, you can still use this service. Outside your 250 Webtext bundle, texts to Tesco Mobile Ireland customers will be free and texts to other mobile networks will be taken from your monthly bundle and then billed at 14c per text.

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