Skip to main content

Access your account on the go

Get most out of your account with our App.

sorry we don't currently have a windows app.

Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Now more than ever, every little helps

We are here to help during the current Covid-19 challenge. Our priorities include the safety of our colleagues and customers, and the continuity of service to keep you connected with family, friends and work at this time.

We are closely following the guidance from the HSE and as a result, many colleagues are working from home which includes some from our contact centre. This may impact the speed with which we can respond to your needs and as a result, we want to make sure that you have the tools and information you need to self-serve in the interim

Contacting us

If you need to get in touch with us, the following options are available:

  1. Live Chat or email
  2. Social Media channels:
  3. Call us on 1903 or 1749 for free from your Tesco Mobile phone or 1743 if calling from abroad.

You can also log onto my.tescomobile.ie or download My Tesco Mobile app for additional self-service options.

Staying Connected

All calls to HSE Live (where customers can gather information about Covid-19) via 1850 24 1850 or 041 6850300 are now free for all customers until further notice.

Bill Pay Customers: Keeping your Bill Pay Account up to date

Bill Pay Customers You can check your most recent bill amount, make a payment or check the latest balance on all your allowances at any time when you log into your My Tesco Mobile account. You can do this at my.tescomobile.ie or on the My Tesco Mobile app on your phone.

If you are worried about meeting your repayments with us, please contact us and we will help find a resolution together.

Prepay Customers: Topping up with Tesco mobile is simple, easy and uncomplicated

Click here for all the methods available

  1. My Tesco Mobile App - using your vouchers, credit card /debit card or Clubcard Boost
  2. Online using credit/debit card – click here
  3. By phone by dialling 1903 or 1749 – using your vouchers or credit/ debit card

Changes in store

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to use www.tesomobile.ie for services and support if they wish. Top-ups are available online and in Tesco stores, and a range of phones are also available online and in Tesco stores.

We will make every effort to deliver your online purchase as soon as possible, however due to Covid-19 deliveries may take longer than usual

Tesco is here to help and will help – we will keep this page updated.
Stay Safe. Tesco Mobile.

back to top