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Responding to Covid-19 – we’re here to help

Under Government guidance, phone retail is not considered an essential retail service at this time. Our phone shops are now closed, but customers can continue to purchase online if they wish. If you have any queries in relation to this, or any other issue, please don’t hesitate to contact customer service. We may take longer to respond to phone queries, at the moment. For a quicker response contact us via the My Tesco Mobile app, webchat, or our social media channels

Corporate Responsibility

At Tesco Mobile, we are committed to using our resources to make a positive impact. We endeavour to maximise the benefits that a mobile communications company can bring to the community and our environment. As part of the Tesco family, we fully support the corporate responsibility programmes that Tesco has rolled out, which ultimately benefit the local communities we operate in and charities close to our hearts. Click on the following links to find out more about the positive work that Tesco is doing across Ireland:

Helping the Environment

At Tesco Mobile, we believe that by working together we can make a big difference. We are committed to reducing our impact on the environment and helping our customers to do the same.

As part of this, all Tesco Mobile Bill Pay customers automatically receive their bills online. Our Prepay customers have the option of topping up online or via text, reducing the need for a print out of the top-up voucher. Tesco Mobile is also a member of WEEE Ireland, a non-profit organisation set up to finance the treatment & recycling of waste electronic & electrical equipment – our customers can recycle their old phones by using the designated recycling bins available in-stores.

In addition, Tesco has launched an ambitious plan for energy-efficiency projects and energy-management measures across all its stores in Ireland and is working hard on reducing its use of plastic – Click here for more information on Tesco’s position regarding Packaging

Mobile Phones and Your Health

If you are concerned about the health effects of mobile phones or masts we suggest that the World Health Organisation’s guidance on the subject may be helpful. They have concluded that no adverse short or long terms side-effects have been found that are associated with mobile phone usage. The WHO concludes that current research indicates that exposure to frequency fields such as those emitted by mobile phones and masts, is unlikely to cause any adverse health effects.

Based on their research there is no need for special precautions when using a mobile phone. However, if you are worried and you personally want to take protective measures, the WHO suggests you might wish to use a hands-free device to keep mobile phones away from the head and body and limit the length of calls.

Child Protection

At Tesco Mobile, child protection is of upmost importance. We want to ensure that children are always able to contact a parent or guardian, even if they have no credit. Our ‘Call Me’ service is free. They can simply text ‘callme’ and insert the number they want to get a call from and send to 1744 for free – see following example “callme 08XXXXXXXX” and send to 1744. The person whose number is within the message will receive a text message from the sender’s number stating the following “3538XXXXXX has requested that you call them.”

We also provide free access to the Samaritans by using the following number 116 123. The number will make it possible for people to access the service round the clock, every single day of the year, free of charge.

In addition, we also want to protect children from accessing inappropriate and illegal content online and as result we block access to illegal content from our internet access services. We are continually looking at technology solutions to provide further functionalities / facilities – so watch this space!

Accessibility

At Tesco Mobile, we want to ensure that all of our customers get the best from our network. We offer a wide range of mobile phones and services to meet all of our customers’ needs – click here to view our Accessibility Statement

Mobile Phone Safety

Switch off your phone in a hospital or doctor's surgery - it can interfere with equipment.

Put your phone onto flight mode during a flight – to prevent interference with the plane's navigation systems.

It is illegal to drive whilst using a hand-held mobile phone penalty points can be enforced in the event that you are caught committing this offence. Let your voicemail take messages or use a hands-free car kit or Bluetooth headset. If you don’t have a hands-free kit and need to make a phone call, pull over first. Never text or use internet services, while driving, keep your eyes on the road at all times and both hands on the wheel. Try to avoid stressful calls while driving. Any call is distracting even while using a hands-free device. For more detailed information on road safety, please see https://www.rsa.ie/

Your phone has a unique IMEI number. You will find this behind the battery or by pressing *#06# and make a note of it. You can give it to the Gardai if your phone is stolen. We can also place a bar called a ‘blacklist’ on it so it cannot be used on any network in Ireland. We would also advise that you regularly copy your contacts from your phone to your PC to ensure your contact information is backed up. Please check your handset user manual for details on how to do this. If you have a cardiac pacemaker or any electronic aid, consult your doctor or https://www.irishheart.ie/

Turn off your mobile phone where there is a risk of coming into contact with explosive materials or gases - for example, petrol stations. Never use a metal object to short out the battery terminals: it could damage the battery and cause a fire.

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