For Orders Placed via Phone or Online
Your SIM Card and/or mobile handset will be dispatched by courier post to your billing address.
While we make every effort to dispatch your SIM Card and/or mobile handset within 72 hours of your online or phone order, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
A signature may be required at delivery for orders that include a mobile handset. If this is required, this will be explained to you before you place your order. For further details of our Delivery Policy, please click on Terms & Conditions.
Ownership of the SIM Card and, where applicable, mobile handsets will not pass to you until we have delivered the item to you. When an item is delivered, risk of damage to or loss of the item passes to you.
For tariffs that include a mobile handset, you may have up to two Tesco Mobile Pay monthly Service mobile handsets per account. You may have up to five SIM Cards registered to each Tesco Mobile Pay monthly Service account. However, to ensure availability of our SIM Cards, customers are limited to ordering or purchasing a maximum of five SIM Cards per transaction. You can have 5 pay monthly accounts per customer
Where SIM Cards and, where applicable, mobile handsets are dispatched separately, our acceptance of the order in respect of each item takes place when each SIM Card is dispatched.
If for any reason beyond our reasonable control, we are unable to supply the SIM Card and, where applicable, a mobile handset, we will not be liable to you.
Cancellation during Cooling off period
If you change your mind after you have purchased a SIM Card and, where applicable, a mobile handset , you can tell us that you would like to cancel anytime within 14 days from the date of receipt or collection of the SIM Card and, where applicable, the mobile handset (‘Cooling-off Period’).
If you use the Tesco Mobile Pay monthly Service and you subsequently cancel your Service Agreement, you will incur charges for any usage you have made of the Tesco Mobile Pay monthly Service.
Terms & Conditions Apply