Voicemail – How to Set it Up
All new customer are set up with voicemail, and you only need to call 171 to personalise it.
There are three steps to personalising your voicemail.
Step 1 – setting up a voicemail pin number.
Step 2 – setting up a voicemail greeting.
Step 3 – activating your call diverts.
Setting Up a New Voicemail PIN Number
When you first call your voicemail, you will be asked to choose a PIN number for your voicemail. You will need to use this PIN number if you are checking your voicemail messages from another line.
We recommend that you choose a number that is easy to remember.
If you want to change your voicemail PIN at any time, call 173 from your mobile phone.
If you forget your voicemail PIN, just call us on 1749 and we will reset it.
Personalised Voicemail Greeting
Tesco Mobile already provides a default greeting but if you wish to record your own greeting, you can do so the first time you call 171, or at any other time by following the below steps.
Dial 172 from your mobile phone, then press 3 to select your Personal Options and then press 3 again to set up or change your personal greeting:
Press 1 to record a new personal greeting.
Press 2 to listen to your current greeting.
Press 3 to record a name tag.
Press 4 to listen to your name tag.
Activating Voicemail Diverts
How you set this up will vary according to your mobile phone but for most phones you can try:
Select 'Menu', then 'Settings', then 'Call', then 'Call Diverts’, 'Voicemail Number'.
Your Voicemail box number is your existing number with a “5” added after the mobile prefix. For example, if your number is 089 123 4567, then your voicemail number would be 089 5 123 4567.
You can also use the below short code to set up diverts:
Dial **004*voicemail number# and call.
Once your Voicemail is Set Up
You will be notified by text when you receive a new voicemail message.
To listen to your messages, dial 171 from your mobile phone, and press option 1 to listen to your messages.
How to Cancel your Call Diverts
If you would prefer not to have your voicemail service switched on, you can turn it off from your mobile phone. The steps for this will vary depending on what phone you have but for most phones you can take the following steps.
Go to the menu on your phone and select settings.
Then choose 'Call', then 'Call Divert' and then 'Cancel all Diverts'.
Alternatively, simply dial ##002# and call.
Managing your Mailbox
Your mailbox can hold up to 10 minutes worth of messages. Old messages will be saved automatically, unless you delete them. We will send you a text message to let you know when your mailbox is full.
Accessing your Voicemail from Another Phone
Just call 089 430 2000, then enter your mobile number and then your voicemail PIN. If you have forgotten your voicemail PIN, please call us and we will be able to reset your PIN to a default PIN.
There are 2 ways to be notified that you’ve been left a voicemail message. You can choose to be notified by text message, or by a call, or by both. To set this up, press 6, then choose the option for turning on or off these notification methods.