Tesco Mobile Roam Like Home

*Tesco Mobile eligibility checks

New customers will need to pass a basic customer authenticity check before being eligible to use their allowances while roaming in the EU. To pass an authenticity check all a customer needs to do is sign into my.tescomobile.ie or register a Tesco Clubcard to a Tesco Mobile account.
For more information please call 1903 when in Ireland or if roaming call 1743 or click here for full EU roaming terms and conditions.

Tesco Mobile standard Prepay out of bundle rates while roaming in the EU will be the same as those charged at home in Ireland – see table below:

What are my bundle allowances while travelling within the EU?

If you have bundle allowances on your Prepay plan your allowances while EU roaming will be the same as at home, except when there is a fair usage policy applied for data. Our new Prepay 15 plan is listed below as an example.

When you use part of your allowance while EU roaming it will be taken from your total monthly allowance. For example if you have 15GB of data available before you roam and you use 1GB while EU roaming your total monthly balance when you return home will be 14GB.

If you are on a different plan and want to double check your allowance, free text the word ROAM to 1744 and you will receive an automated response with your allowance. This number is free to text from Ireland or the EU. You can also login to our Self-Serve online website my.tescomobile.ie   or through the Mobile App for Android and iOS to check your balances.

You will also receive an automated text with your roaming allowances when you arrive at your roaming destination. What’s more, we’ll notify you by text message when you reach 80% of your allowance and 100% of your allowance.

What is it going to cost me if I go over my bundle allowances?

Calls, texts and data outside of bundle allowance while EU roaming will be charged at the same standard out of bundle rates as you would be charged at home.

For example, from 1st Jan 2024 a customer on Prepay Data Plus plan has an allowance of 15.74GB while roaming within the EU. If this customer uses more than their roaming data allowance while roaming within the EU, yet remains within their domestic data allowance they will be charged an additional fee (see table below) until they reach the domestic allowance of this plan which is 100 GB. If the customer exceeds the 100 GB domestic allowance they will be charged the same standard out of bundle rates as you would be charged at home.

Out of bundle rates are available here.

What if I don’t have a bundle allowance and just want to use my credit?

Calls, texts or data usage outside of bundle allowances while EU roaming will be charged at the same standard out of bundle rates as you would be charged at home.

For example; a customer with no bundle allowances who plans to roam within the EU using all of their credit for data would get 50MBs if they have €5 credit available (50MB at 10 cent per MB). See more examples in the table below:

Is there a maximum amount that I can be charged for data roaming?

To protect you against excess data roaming bills we have set a limit on the amount of credit that you can use while roaming. Your limit is set at €61.50. Therefore you cannot be charged more than this for roaming unless you remove the limit.

Once you reach 80% of this limit we will send you a text to let you know. When you reach 100% you will get another text message. At that point your phone will not work for any billable activity such as an outbound call, text message or data usage.

From 1 July 2022, if you want to remove this limit simply text REMCAP1 to 1744.

From 1 July 2022, as an added protection for our customers, we have also Introduced a second limit at €123.00 outside of your monthly charge so you cannot be charged more than this for roaming unless you remove this limit by texting REMCAP2 to 1744.

For more information please call 1743 or click here for full EU roaming terms and conditions.

For emergency services while roaming in the EU free call 112. Alternative means of access to emergency services may also be available in the visited EU country. For more information, see the following website: www.berec.europa.eu/en/emergency-means.

Use of value added services e.g. premium, free or lo-call, while roaming can result in higher charges. For more information, see: www.berec.europa.eu/en/vas-numbering-ranges.