Security

If your phone is lost or stolen, call us straight away on 089 420 0000 or 1749 from your Tesco Mobile from another Tesco Mobile (calls cost 20c regardless of duration) or on 089 420 0000 from any other phone (other network providers charges vary. Calls may be recorded).

We'll block your phone so no one else can use it. This service is available 24 hours a day. We'll send you another SIM card and transfer your mobile number and credit.

You will need to report the loss to the police and Tesco Mobile Customer Care within 24 hours in order to proceed with any insurance claims. Don't be without your mobile - order a new phone now.

If you would like to change your number, you don't need to change your handset or get a new SIM card. Just call us on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) and we will provide you with a new Mobile Phone Number.

You can register your new number as 'Ex-directory' by going to the 'My Tesco Mobile' section of www.tescomobile.ie or we can register your new number as ex-directory for you.

• When logged onto tescomobile.ie or purchasing a phone in the online shop all data is encrypted using a 'Secure Socket Layer' (SSL) session
• SSL is a security protocol that provides communication privacy by scrambling the data that is being transferred over the internet
• It is an industry standard and one of the best ways to ensure information is not intercepted As an extra precaution, your session on TescoMobile.ie, will 'timeout' if you have not used the site for 30 minutes

From time to time you may receive a text from us containing information on a special offer which may be of interest to you. These texts always: Come 'From Tesco Mobile' and are free of charge once you're in the Republic of Ireland.

Parental Control allows parents to restrict the services their children can use on their mobile phone. You can switch off certain services such as access to the Mobile Internet (Wap) service and Multimedia Messaging. You’ll need to register the phone on your child’s behalf to be able to manager their services. Just sign in to My Tesco Mobile using your child’s phone number (you’ll need their phone handy to get the pass code we text to it to complete log in), and go to the Services section to restrict access to any services you are concerned about.

Click here to restrict services & log in to My Tesco Mobile.

• Switch off your phone in a hospital or doctor's surgery - it can interfere with life-saving equipment. Only use it in designated areas.
• Switch off your phone during a flight - it can interfere with the plane's computers.
• It's illegal to drive whilst using a hand-held mobile phone. Let your voicemail take messages or use a hands-free car kit or Bluetooth headset. Click here to view our range.
• Keep your mobile out of sight when you're not using it - and be wary when you are.
• Your phone has a unique IMEI number. Find it behind the battery or press *#06# and make a note of it. You can give it to the police if your phone is stolen.
• If you have a cardiac pacemaker or any electronic aid, consult your doctor.
• Don't use your mobile if you need both hands to operate machinery or a vehicle.
• Turn off your mobile where there are explosive materials or gases - for example, filling stations.
• Never use a metal object to short out the battery terminals: it could damage the battery and cause a fire.
• Don't get your mobile wet.
• If the battery leaks, don't touch the contents.
• Using your mobile near televisions, radios or computers can cause interference. It can also 'wipe' computer data.