Getting Started

• Open your Tesco Mobile SIM pack, and 'snap' your new SIM card from its protective card.
• Open the back of your phone, remove your old SIM card and pop in your Tesco Mobile SIM card in its place. The user guide you got with your phone will show you how to do this.
• Now turn on your phone.
• You will be asked to enter your PIN number. Your 4 digit PIN number is printed the outside of your SIM Welcome Pack.
• Key in your PIN number and then press 'OK'. Now you're all set and ready to go!

You can change the default PIN number that comes with your SIM pack to something that is easier for you to remember. How you change it will vary according to your handset but for most phones you can try:

• Select 'Menu', then 'Settings', then 'Security', then 'Access Codes' and then 'Change PIN Codes'.
• You will be asked to enter the original PIN code (as printed on the label on your SIM Welcome Pack) and then to enter your new PIN code.
• Confirm your Pin by entering it a second time when prompted.

If you're trying to use your old phone and it doesn't work, it may be 'locked' to your previous network. If it is, you'll need to contact them and ask for your phone to be unlocked - they may charge you for this. If you're in a pay-monthly contract with the network you also need to cancel your contract with them.

Check the user guide you got with your phone to see if your phone is compatible with this service. If your phone has WAP/Internet or MMS capability you can download your internet settings over the air directly to your phone. Please ensure that you select your model of phone as some phones handle settings in different ways:

You will receive an SMS for Internet and one for MMS with configuration settings, you will need to accept these when you are asked and you should be up and running.

• Open your Tesco Mobile SIM pack, and 'snap' your new SIM card from its protective card.
• Open the back of your phone, remove your old SIM card and pop in your Tesco Mobile SIM card in its place. The user guide you got with your phone will show you how to do this.
• Now turn on your phone.
• You will be asked to enter your PIN number. Your 4 digit PIN number is printed the outside of your SIM Welcome Pack.
• Key in your PIN number and then press 'OK'. Now you're all set and ready to go!

You can change the default PIN number that comes with your SIM pack to something that is easier for you to remember. How you change it will vary according to your handset but for most phones you can try:

• Select 'Menu', then 'Settings', then 'Security', then 'Access Codes' and then 'Change PIN Codes'.
• You will be asked to enter the original PIN code (as printed on the label on your SIM Welcome Pack) and then to enter your new PIN code.
• Confirm your Pin by entering it a second time when prompted.

Check the user guide you got with your phone to see if your phone is compatible with this service. If your phone has WAP/Internet or MMS capability you can download your internet settings over the air directly to your phone. Please ensure that you select your model of phone as some phones handle settings in different ways:

You will receive an SMS for Internet and one for MMS with configuration settings, you will need to accept these when you are asked and you should be up and running.

There are always times when you can't take a call - or you don't want to! With Tesco Mobile, you'll always get the message. Your mobile is set up to take messages as soon as you turn it on, so all your missed calls (if your phone is turned off or if you are on another call) will be waiting for you in your voicemail.

• You will be notified by text when you receive a new voicemail message
• To listen to your messages, dial 171, and press the 'send' button (this usually has a green symbol on it) and then press 1 to listen to your messages

If you would prefer not to have your voicemail service switched on, you can turn it off from your handset. The steps for this will vary depending on what phone you have but for most phones you can take the following steps;

• Go to the menu on your phone and select settings.
• Then choose 'Call', then 'Call Divert' and then 'Cancel all Diverts'.

If you have any difficulties, give us a call on 089 420 0000 or 1749 from your Tesco Mobile (calls cost 20c regardless of duration) and we can arrange for your voicemail service to be turned off.

When you first call your voicemail, you will be asked to choose a PIN number for your voicemail. You will need to use this PIN number if you are checking your voicemail messages from a landline number, for example. We recommend that you choose a number that is easy to remember, perhaps the same number as your mobile phone PIN. If you forget your voicemail PIN, just call us on 1749 and we will set another up for you (calls cost 20c regardless of duration).

Here's a quick guide to recording your personal voicemail greeting and changing the way you get notified that you've got messages. We recommend that you record your own personal greeting so that your callers will be sure they've got the right number and will leave a message for you.

Dial 172, then press 3 to select your Personal Options and then press 3 again to set up or change your personal greeting

• Press 1 to record a new personal greeting
• Press 2 to listen to your current greeting
• Press 3 to record a name tag
• Press 4 to listen to your name tag
• Press 0 for help

Dial 172, then press 3 to select your Personal Options

• Press 1 to turn your voicemail notification on or off
• Press 2 to change your security options including your voicemail PIN number.
• Press 4 to change the way you are notified about your voicemail

Your mailbox can hold up to 10 minutes worth of messages. Old messages will be saved automatically, unless you delete them, and we will send you a text message to let you know when your mailbox is full.

After you've listened to each message you can use the following shortcut keys:

• Press 1 – To skip to the next message
• Press 4 – To repeat your message
• Press 6 – To forward you message
• Press 7 – To delete your message
• Press 8 – To return the call
• Press 9 – To save your message
• Press # – To skip to the previous message