Bill Queries

On your first bill you will see two line items for Monthly subscription. This will cover the monthly subscription charge which you paid in advance at the time of purchase and a pro-rata charge. The prorated subscription charge is for the period between the date you activated and your first bill date. The payment you made at the time of purchase will also be reflected on your first bill.

A credit or charge is an adjustment to your bill. A credit will reduce your bill and a charge will increase it. An example of a credit would be where we have incorrectly charged you and need to adjust your bill to correct the mistake. An example of a one off charge would be a contract termination charge if you choose to exit your contract early.

Price plan changes do not start until the day before the date of your next bill to ensure you get full use of your current month's minutes and texts.

Once you have registered your mobile number online, you can log on to My Tesco Mobile at any time to view your usage.

• Select Account overview from the menu option for my account.
• Click on the ‘Tariff’ or ‘Display Services’ of the account that you wish to view.
• Under Menu Option ‘My Account’ select option ‘Balances Overview’ to show remaining minutes/texts/data and credit limit.
• Download our app for Android from Google Play. From here you can check your up to date usage, and your monthly bills.

Tesco mobile customers are billed online. Once you have registered your mobile number on line you will be able to access your monthly bills at My Tesco Mobile. You will receive a notification to your mobile when your monthly bill is available to be viewed.

There are five different categories of charges that appear on your bill

• Voice Calls – A call is any call you made from your phone.
• Texts – These are any texts you sent from your phone.
• Data – These are any charges for using Mobile Internet, email or any other data on or via your phone including data through devices tethered to your phone
• Picture Messages – These are any MMS (Multimedia Messages) that you send from your phone
• Premium Services – Premium services are any calls made to 1500, 1850 or 1890 numbers, calls to directory enquiries and premium message services. Premium messages are usually from a five digit number and they cost money to receive and send. To stop receiving these messages just text STOP to the number.
• Roaming – These are any calls or texts you sent and received while roaming.

• Select ‘My bills’ on the menu option.
• Under Bills of last 24 Months, click on the Reference Number to select the bill that you wish to view.
• You can also save this bill (PDF Format) to your PC