Skip to main content

Access your account on the go

Get most out of your account with our App.

sorry we don't currently have a windows app.

Prepay

Managing your Account

Registering for TescoMobile.ie

Simply log on to this site and click the My Tesco Mobile tab.  

This will bring you to the login page. As a new customer, you should click on "Register now".

You will then be asked for your registration details, which include your name and address. We will also ask for your mother's maiden name. This is used as a security question to validate your account. 

Your username will be your mobile number. 

When completed you will receive a text, or for Mobile Broadband customers, an email, with your password. We recommend that once logged in, you change this to a password of your choosing. 

We suggest you change this password to something easy for you to remember once you have completed registration.

Changing your Password

Once logged in, go to the 'Details' tab on the left hand menu. From here, choose the option to Change Password.

Just enter your current password, your new password, and confirm your new password. Click on Change Password at the bottom to complete. 

Forgot your Password


If you have forgotten or need to reset your password, go to the My Tesco Mobile tab. This will bring you to the login screen, where you click on the “forgot your password” link. You will be asked for your mobile number and your mother’s maiden name (in the case sensitive format you entered on registration).

You will then be sent a text with a new password. 

Account Locked


If your password is locked, you just need to follow the 'Forgot your password' process as outlined above.

Topping Up Abroad

We recommend that you Top Up before leaving Ireland. If you forget, however, contact customer care on +35389420000 to Top Up using a credit/debit card.

You can also register your credit/debit card for Top Up on My Tesco Mobile or on the My Tesco Mobile app and once registered, can top up through the app or by sending a text containing the number that you wish to top up by (e.g. 10) to 1745.
Top Up through PayPal is also an option through the My Tesco Mobile site.

Can I Use a Tesco Mobile UK Voucher?

Tesco Mobile UK vouchers will not work in Ireland and vice versa.

Getting Started

Thank you for choosing Tesco Mobile. Getting started couldn't be easier. 

Pop your new SIM card into your phone. If you're unsure how to do this, there's instructions in your phone manual. If you bought a new phone with us, your new sim card will already be in there. 

Then just make a call and you're ready to go.

 

Your Bill 

If you've signed up for bill pay and would like to see what your bill will look like, or have questions about your first bill, click here to see our interactive bill. 

On your first bill, you will see two lines for Monthly Subscription. These are the monthly charge for your price plan, and also a pro-rata charge. The pro-rata charge covers the period between the date you activated your mobile number and your first billing date. 

How to Unlock your Phone from Another Network

If you've brought your phone from another network, you may need to have your phone unlocked. If so, you will need to contact your previous network provider, quoting your phone IMEI, which can be found on the back of the phone under the battery. 

Please note that all networks will have terms and conditions for unlocking phones. 

Internet 

You will need extra settings if you have just moved to Tesco Mobile or if you have moved your SIM card to another phone. 

Please click here to set up your phone. 

Using the link above, you can send settings to your phone. Enter your mobile number, choose your phone make and model, and we will send the settings to you via text. Follow the instructions provided to install the settings. 

Top Up FAQs

Clubcard Points

You will receive one Clubcard point for every euro spent on credit bought online or via text.  For vouchers purchased instore, scan your card to receive double points. You will not receive Clubcard points for vouchers purchased from payzone, paypoint or postpoint locations.

Lost/Stolen Vouchers

Using the voucher serial number, we can check if it has been used. If it hasn’t, the store of purchase can assist.

Topping Up While Abroad

We advise that you Top Up before leaving Ireland, but if you forget, contact customer care to Top Up using a credit/debit card. You can also top up on the ‘My Tesco Mobile’ app or by sending a text containing the number that you wish to Top Up by (e.g. 10) to 1745.

Tesco Mobile UK vouchers will not work in Ireland and vice versa.

Lost/Stolen Vouchers

Using the voucher serial number, we can check if it has been used. If it hasn’t, the store of purchase can assist.

Clubcard Points

Register your Clubcard

Register your Clubcard number with us and receive Clubcard points whenever you top up or pay your bill.

You can register your Clubcard in several ways:

  • By logging into your account at My Tesco Mobile 
  • By logging into your Self-Serve account on your Android/iOS Device.
  • or by texting the word CLUBCARD followed by a space and your Clubcard number to 1744 from your Tesco Mobile phone.

If you're a Prepay customer you'll collect 2 Clubcard points for every euro of Top Up credit bought in a Tesco store, via text or online and activated on the network .


If you're a Bill Pay customer, when you register your Clubcard with us, you’ll collect 2 points for every €1 of your bill paid by direct debit.

Please note that while you can buy Tesco Mobile credit in lots of other outlets, you will not collect Clubcard points on these purchases.

Prepay Plans

What Plans are Available?

Tesco Mobile launched a new Simply Value prepay plan on 20th July 2016

Simply Value

Every new customer who buys a SIM card or phone from Tesco Mobile will initially be activated on this plan. All our new customers are initially signed up to this plan and get different benefits for 30 days depending on the top up amount. Plus you get to keep your credit.

What Do I Get on this Plan?

As a new Tesco Mobile customer when you top-up by €15 or more, you will receive free calls to any network and 10GB data for 30 days, free texts to all other Tesco Mobile customers and you get to keep your credit.

By topping up €10, you will receive free calls and texts to all other Tesco Mobile customer for 30 days and keep your credit.

By topping up €5, you will receive free texts to all other Tesco Mobile customers for 30 days and keep your credit.



If you are already with Tesco Mobile on another plan, then you must opt in to join. 

How Do I Join the Plan?

  • Text JOIN SIMPLE to 1744.
  • Top up by €15 in one go to activate your free calls and 10GB data for 30 days, and then top up by €15 every month to keep this plan active.

Please note that your free calls and 10GB data will not activate if you top up before joining the plan. The plan will become active on the first top up after joining the plan. We recommend you top up between 10 and 15 minutes after sending the text to join the plan.

Call Charges

Applicable rates for Prepay Customers

Calls to landlines and mobiles within the Republic of Ireland 32c per/min
Calls to Northern Ireland 048 numbers 25c per/min
Texts to all mobiles within the Republic of Ireland 14c per/sms
 Data usage outside of bundle 3c per/mb

For other call charges on Tesco Mobile, please click here.



Frequently Asked Questions

I've topped up €10 and €5 but my free calls aren't active?

You must do one top up of €15 to activate your free calls

I forgot to top up before my free calls ran out?

That's ok, as soon as you top up by €15 or more, your free calls will activate again.

Top Up with a Voucher

You can Top Up your Tesco Mobile with a Top Up voucher. This can be bought from any Tesco store, post office or at selected retail outlets nationwide. Click here for a list of Tesco stores. 

·         Payzone
·         Paypoint 
·         Postpoint

You can choose a voucher value of €5, €10, €15, €20, €25 or €30. To Top Up with your voucher from your phone, all you need to do is:
Dial 1740 on your mobile phone and follow the voice prompts.

Type *101*vouchernumber# and press the send or call button on your phone.

Go to the menu on your phone and select the 'Tesco Mobile SIM’ option.

Select 'Top Up', then select 'By Voucher' and follow the prompts.


Top Up Credit / Debit Card

Using a Credit / Debit Card

In order to top up via credit / debit card, your card needs to be registered to your account. You can register and log in to My Tesco Mobile. Once registered, you can add a card through the ‘Manage Cards’ link on the left hand menu.

Alternatively, you can contact customer care and we will register your card for you. 

Once registered you can top up by the following methods:

  • Online: Once logged in, you can top up your own account or nominate a number for us to apply the credit to.
  • Text Top Up: Send a text with amount you want to top up by to 1745. e.g. text “10” for €10 
  • SIM Menu: Go to the SIM menu on your handset. Select ‘Top Up via text’. Choose from €10, €20 or €30 and press ‘Send’. We will send you a text to confirm the Top Up success.
  • My Tesco Mobile App: Download the free My Tesco Mobile app for Android or iPhone from your App Store. Use it for topping up or to check your balance and call history.
Top-Up by PayPal:
Top Up by PayPal for registered customers is also an option through the My Tesco Mobile site.

Banking Online


AIB customers can also top up using the online banking accounts. You will need to be registered with AIB for online banking before you can use this service.

Once you have logged into you AIB account, simply choose Mobile Top Up. Here you will be asked for your phone number, your mobile network and the amount you wish to Top Up by.

You will be sent a text to confirm the Top Up success.

Add-On Update

Some of our customers have told us that they would like our recurring add-ons to be less complicated so we’re making two changes on the 9th of November that will simplify this service for you.

Change 1: Recurring add-ons will recur every 30 days instead of the same date every month. This will make it easier for you to get a recurring top up and recurring add-on bundle on the same day every month.

Change 2: If you have insufficient credit at the time of your reccurrence, we will make five attempts to apply your add-on over five days. If your recurring add-on still hasn’t applied after five days it will automatically cancel and you will need to reapply it when you have enough credit.

Our process for subscribing and unsubscribing to recurring add-ons remains the same and you can find more information on www.tescomobile.ie/add-ons.aspx

Top

We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Find out more