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Data and Internet

Mobile Broadband Top Up

Vouchers can be purchased at any Tesco Store. Click here for a list of Tesco stores.

They are also available through a number of retailers nationwide.

You can choose a voucher to the value of €5, €10, €15, €20, €25 or €30. 

Don't Forget: After you top up, you need to purchase a bundle before using your Mobile Broadband.

To Apply your Voucher

Log into My Tesco Mobile here, and follow the instructions under Top Up.

What You Get For Your Mobile Data


Mobile data can be a bit intimidating, especially at first as you get to grips with terms like gigabytes and download speed. At Tesco Mobile, we’re all about making thing less complicated and that includes breaking down the jargon when it comes to mobile data.


The biggest question people often have is what their mobile data limit is and, more importantly, what they can actually do with it.

Let’s take some simple figures to start with - a package like Tesco Mobile’s €30 plan gives you unlimited calls and texts and 15 gigabytes (GB) of mobile data every month.

15 GIGABYTES = 15000 MEGABYTES

This megabyte breakdown is important because it’s a small unit of measurement which is more likely to be used when talking about how much data is used for certain services.

Now let’s break this down further into looking at roughly how much mobile data some popular apps actually use.


   
Instant Messaging:   0.5 megabytes per message
Games:  0-2 megabytes a minute
Email with attachment:  1 megabyte per email
Web browsing:  1+ megabytes a minute
Facebook:  2 megabytes a minute
Music streaming:  2 megabytes a minute
Youtube/Netflix in HD:       6 megabytes a minute



These are estimated amounts as many variables make a difference - such as adding high-quality images to an instant message, browsing media-rich websites or playing games that have to be constantly connected to the internet. And do remember that uploading videos also eats into your mobile data allowance.

Data allowances

Your data allowance will vary according to the plan you have signed up to, or any additional add-ons to your package. 

If you are unsure of the data allowance available with your package, please  check our plans page on the Shop tab. 

If you exceed your data allowance, or have to data with your plan, then it will be charged at a rate of 2c per MB. 

Data charges

Tesco Mobile charges 2c per MB for any data used which exceeds your Billpay plan amount or when you prepay. You can purchase bundles of data, and anything you use over this amount is charged at 2c per MB. Click here to see the available data add-ons.

There is an EU data roaming cap of €50 excluding vat. If you go over this amount while roaming, a bar will apply and you won’t be able to access more data. You can remove this by going online to My Tesco Mobile.

The cap renews automatically per calendar month for Prepay, and per billing cycle for Billpay. This means that the bar may apply even if you have previously removed the cap.

You can check how much data you have left by:

  • dialling *100*6# and pressing the call button
  • logging onto My Tesco Mobile
  • using our app for Android and iPhone

Data Troubleshooting

How fast should my data be?

The speed can vary based on a number of factors. The main consideration is the coverage in the area that you're using your data.  
  

I have 3G coverage in my area, but my data still isn't very fast?

We would recommend you check the settings on your phone to make sure you have the most up to date version. You can download these directly from our website here.

Is the speed of my data dependent on my phone?

Most phones are enabled for data, but some phones aren't enabled for high speeds. If you want to check if your handset is capable of high speed data, please check with the manufacturer.

Mobile Broadband Settings

The settings for connecting to the Internet are already preset on your Mobile Broadband device if you purchased it from Tesco Mobile.

If you have your own device which you didn't purchase from Tesco Mobile, you will need to update the settings.

  • Open the Configuration Management Tool by going to your browser and entering the web address. For devices purchased from Tesco Mobile it is: 192.168.1.1. For other devices, you will need to check with the manufacturer.
  • Enter in the following username and password:
  • Default user: admin
  • Default password: admin
  • Go to Dial Up Mobile Connection
  • Set Data Roaming to Enabled.
  • Profile Management
  • Set APN to tmidata

For iPad

  • Go to Settings
  • Cellular Data
  • APN
  • Add APN tmidata
  • Go to Settings
  • Cellular Data
  • Set Data Roaming to Enabled

For Android Tablets

  • Go to Settings
  • More Networks
  • Mobile Networks
  • Access Point Names
  • Add APN tmidata
  • Go to Settings
  • More Networks
  • Mobile Networks
  • Data Roaming
  • Set to On/Enabled

Broadband Troubleshooting

Having issues with your Mobile Broadband? We've provided some troubleshooting steps for common issues below. Just click on the link that best describes your question.

Device Won't Install

If you’re having issues installing your Huawei Mobile Wi-Fi device, try the following steps:

  • Plug out device and switch off your PC or laptop.
  • Switch your computer / laptop back on.
  • When your computer / laptop is loaded, plug in Wi-Fi device again.
  • You should see a message indicating that the device is installing driver.

I Can't Connect to the Internet

If you installed the Wi-Fi device on a PC or laptop, there should be a shortcut to the web management page on the desktop.

If your device is connected to the Internet, you should see the Internet "world" symbol highlighted and “Connected” displayed.

If you are not connected, please check that you have signal coverage with Tesco Mobile on the home screen.

Access the Configuration Management Tool


The Configuration Management Tool for Mobile Broadband will allow you to perform a number of functions including:

  • Change your SSID: This is the name you will see if searching for your Wi-Fi.
  • Change your Wi-Fi key: This is your Wi-Fi password. 
  • Change the settings: If you didn't buy your dongle/device from Tesco Mobile. Click here for instructions on how to change your settings.
  • Check your signal strength.
  • Send and receive text messages: These are charged at the normal rate, and will be deducted from your credit if you're on Pay as you Go, and will reflect on your bill if you're on Pay Monthly. 

  • How to Access it

    If you are connected to the Tesco Mobile Wi-Fi device, then open a browser and enter http://192.168.1.1 in the address box (on phone or laptop). Default user is admin. Default password is admin (this password should be changed).

    Changing my Wi-Fi SSID or Wi-Fi Key


    You do this through the Configuration Management tool. 
    If you are connected to the Tesco Mobile Wi-Fi device then open a browser and enter http://192.168.1.1 in the address box. This will work on your phone, tablet or laptop. 

    Enter the following username and password: 
    • Default user: admin
    • Default password: admin (we recommend you change this password)
    1. Go to Configure WLAN Settings
    2. You can change the SSID (Wi-Fi name) and Wi-Fi key (Wi-Fi password) here.

    I’ve Forgotten my SSID / Wi-Fi Password

    If you have forgotten your Wi-Fi Key (Wi-Fi Password), then you can reset this to the original code that is displayed on the label inside your Mobile Broadband device.

    • Remove the back of the device.
    • Reset the device by pressing the reset button with a pin. 
    • The button is located below the battery.
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