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  • Shop
    • Our Online Shop »
      • Our Mobile Phone Range
      • Pay as You Go Phones
      • Pay Monthly Phones
      • Pay as You Go SIM Cards
    • Store Locator »
  • Plans & Services
    • Our Price Plans »
      • Pay as you Go Plans
      • Capped Monthly Plans
      • Sim Only & Pay Monthly Plans  
    • Call Charges »
    • Add-Ons »
    • International Rates »
    • Top Up »
      • Top-up by Text
      • Top-up in Store
      • Top-up Online
      • Find a Payzone outlet near you
      • Find a Postpoint outlet near you
      • Find a Paypoint outlet near you
    • Clubcard Points »
    • Move My Mobile Number »
    • Send a Web Text »
  • International
    • International Rates & Charges »
      • Our Best Value Rates
      • International Premium Rates
    • Using Your Mobile Abroad »
    • Using Data Abroad »
    • FREE SIMs »
  • Help & Support
    • Our Help & Support Centre »
  • Offers
    • Our Current Offers »
      • Get Smart for Summer
      • 1c/min International Rates
      • FREE SIMs
      • €15 Top Up Offer
home / help & support
  • Visit Our Online Shop
  • Contact our Customer Care Team
  • Keep Your Mobile Number
  • Free Calls, Texts & Picture messages to all on Tesco Mobile
  • International Call Rates from 1c a minute
  • Contact our Telesales team at 1800 800 089
  • Send a FREE international webtext

Help & Support

We’ve tried to make using your new mobile phone as simple as possible, but if there’s anything we’ve missed, please feel free to contact Customer Care Team here

Out of Credit

Getting Started

Getting Started
  • Getting Started
  • How do I Transfer my Number?
  • How do I Register my Details?
  • Get the Most from your Phone
  • Send a Web Text

Pay Monthly

Pay Monthly
  • Bill Queries
  • Price Plans
  • International Rates
  • Check My Usage
  • Update Account

Pay As You Go

Pay As You Go
  • Top Up FAQ
  • Price Plans
  • International Rates
  • Check My Usage
  • Update Account
Move My Mobile Number

Support

Support
  • Unlock Codes
  • Security Codes
  • Store Locator
  • Move My Number
  • Phone Settings
  • Customer Care Team

Troubleshooting

Troubleshooting
  • Switch, Top Up & Phone set up
  • Accessing Services
  • Security
  • Phone Settings
  • How do I Register my Details?
  • Using your Phone Abroad

Store

shop
  • Our Online Shop
  • Data bundles
  • Purchasing a SIM card
  • Delivery
  • Store Locator
  • Recycling Policy
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Pay Monthly
  • Bill Query
  • Price Plans
  • Roaming Rates
  • Check My Usage
  • Update Account
Pay As You Go
  • Top Up FAQ's
  • Price Plans
  • Check My Usage
  • International Rates
  • Upgrade My Account
Phone Support
  • Unlocking Code
  • Security Codes
  • Store Locator
  • Phone Settings
  • Move My Number
Popular Topics
  • Move My Number
  • Bill Queries
  • Top Up FAQ's
  • Phone Settings
  • International Rates
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