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Accessibility

We want all of our customers to be able to get the most from Tesco Mobile. Here are the services we already have available, but contact us if you need more information.

Accessibility Guide

The communications industry has worked with the National Disability Authority and ComReg to produce a Consumer Guide for people with disabilities and older people to let you know about the various phone features and services available. 
Phones and Broadband – a guide for people with disabilities and older people

Handset Information

We offer a wide range of mobile phones with lots of accessible features. The list below will help you choose a phone that suits your needs. There’s also a link to an easy search function that helps you find suitable smartphone apps from the GARI website (Global Accessibility Reporting Initiative), and if you would like any help or advice, please contact us.

Hearing

  • Phone Volume - Phones with a loud maximum volume can make life easier.
  • Vibrate - Vibrate options are available on most phones.
  • Hands free –in-ear headsets can cut out background noise and help you hear the conversation better.
  • Text message friendly - a large screen and predictive text can help you communicate more comfortably by text message.
  • Neckloop - some phones are compatible with inductive neckloops so the sound from your phone can be sent wirelessly to your hearing aid.
  • To search the GARI website for Apps for hearing click here

Mobility & Dexterity

  • Buttons - large phone buttons can be easier to grip and use.
  • Speed/Speech dialling - speech-activated dialling or speed dialling features make it easier to dial numbers you contact regularly.
  • Text features - Features like predictive text will reduce the number of keystrokes needed to send a text.
  • To search the GARI website for Apps for Mobility & Dexterity click here

Vision

  • Easy-to-use keypad –large buttons, back-lit keys or sound or touch feedback can help you use the keypad.
  • Clear display - Some phones will allow you to change the font size, and backlighting on the screen can make it easier to read.
  • Speech recognition – Most modern phones allow you to dial a number by speaking the name or number.
  • Personalised ringtones – give different contacts their own ringtones, so you know who’s calling you.
  • Cameras - the zoom feature on a camera phone can be used to magnify things.
  • Speaking software – text-to-speech software can be installed on some phones so you can listen to text you have trouble reading.
  • To search the GARI website for Apps for vision click here

Accessibility Apps

The GARI (Global Accessibility Reporting Initiative) website can help you find apps to help you and give you advice on the right device for you.

Billing & Customer Support Information

We can provide your bill in different formats; to find out more, and request the right billing format for you, please contact us.


112 – The EU Emergency Phone Number: SMS Service

The 112 SMS services lets deaf, hard of hearing and speed-impaired people in the Republic of Ireland send an SMS text message to the Emergency Call Answering Service (ECAS), where it will be passed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard. The ECAS operator will act as a relay between the texter and the required emergency service.

You must register for the service on www.112.ie

Registering your requirements

You can register your requirements including any authorised account contact information, product and service preferences, billing requirements, equipment preferences and preferred means of contact.

Irish Text Relay Service – ITRS

Tesco Mobile are pleased to support the Irish Text Relay Service to our customers.

ITRS translates text into voice and voice into text to facilitate a person with a hearing disability in making and receiving calls in the Republic of Ireland. Calls are relayed through our ITRS agents who performs this translation.

The ITRS service is operated by eir serving the customers of Three, eir, Meteor, Sky, Tesco Mobile, Virgin Media, and Vodafone and is funded by each of these operators. ITRS now incorporates multimedia access via new app services and will supplement the existing Minicom service from May 31st 2017.

To find out more information on ITRS please click here.

Directory Enquiries 196

If you have a vision impairment and have difficulty reading the phone book, you can register to use a free directory enquiry service. Contact 1800 574 574 to obtain a registration form and once you have completed this, you will be sent a PIN number by post. Dial 196 and quote your name and PIN number to use this service.

Full details of the service can be found on www.ncbi.ie

Useful Links

Please see a list of other organisations that may be useful

  • National Disability Authority
  • Commission for Communications Regulations (ComReg)
  • Disability Federation of Ireland
  • National Council for the Blind of Ireland

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