What’s an unlock code?
Unlocking your phone enables you to use another network SIM card in your phone. You need an Unlock code in order to do this.
Can I get an unlock code for my phone?
If you brought your phone to Tesco Mobile from another network, then your phone may need to be unlocked before you can use your SIM card in it. You will need to contact the network you purchased your phone from in order to get the Unlock code.
If you bought your phone from Tesco Mobile then you can get your unlock code from us. There are some criteria to meet first.
What are the criteria to get an unlock code?
Pay As You Go Customers – The account must be topped up by a minimum €150 or be with Tesco Mobile for 9 months or more.
Capped Plan/SIM Only Customers – The account must have paid bills totalling a minimum of €150 or be with Tesco Mobile for 9 months or more.
BillPay Plans – The phone can be unlocked at any time as there is an existing contract.
How do I request an unlock code?
You can request a code by filling out this form. Please ensure you provide the IMEI of your phone. This can be found on the back of the phone under the battery.
When will I receive my code?
This can vary and can take 2 -21 days depending on the make/model of your phone. We will request your Unlock code within 24 hours of receiving your request. Once we have the Unlock code for the phone, we will send it to you via text, along with the instructions for entering the code.
How do I enter the code?
Each phone is different so you will need instructions specific to your phone. Once we have the Unlock code for the phone, we will send it to you, via text, along with the instructions for entering the code.